Dell Senior Technical Support Associate Interview Questions and Answers

Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
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Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
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Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. Question related to tech tou
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Q2. Regarding bord trouble shoot
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Q1. Tell me about your self
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Q2. Also its ask about your family details
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Q1. In this round they just talk to you on any topic to check your fluency in English
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Q1. Difference between Microcontroller and microprocessor
Ans. 
Microcontroller is a single integrated circuit that contains a processor core, memory, and programmable input/output peripherals, while a microprocessor is just the processor core.
• Microcontroller is a self-contained system with memory, I/O peripherals, and a processor core on a single chip.

• Microprocessor is just the central processing unit (CPU) and requires external components for memory and I/O operations.

• Microcontro...read more
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Q2. Uses of HDMI cable
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HDMI cable is used to transmit high-quality audio and video signals from one device to another.
• Connects devices such as TVs, monitors, projectors, and gaming consoles

• Supports high-definition video and audio

• Eliminates the need for multiple cables for audio and video connections

• Used in home entertainment systems, conference rooms, and gaming setups
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Q3. Full form of HDMI cable
Ans. 
High Definition Multimedia Interface
• Stands for High Definition Multimedia Interface

• Used to transmit high-quality audio and video signals

• Commonly used to connect devices like TVs, monitors, and projectors

• Supports resolutions up to 4K and beyond
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Q4. Difference between LCD and LED
Ans. 
LCD uses liquid crystals to produce images, while LED uses light-emitting diodes for backlighting.
• LCD stands for Liquid Crystal Display, while LED stands for Light-Emitting Diode.

• LCD screens require a separate light source for illumination, while LED screens have built-in backlighting.

• LED screens are generally more energy-efficient and produce brighter images compared to LCD screens.

• Examples: LCD TVs, LED monitors.
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Q5. Tell me about your college project and describe it properly
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Q6. In smart watch which sensor is used to measurement of pulse
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Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
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Q1. Basic desktop support questions
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Q1. Explanation about previous employment
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Q1. What is DNS and why do we use it
Ans. 
DNS stands for Domain Name System. It is used to translate domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to identify and locate websites

• DNS servers store information about domain names and their corresponding IP addresses

• Without DNS, we would have to remember IP addresses to access websites

• DNS can also be used for load balancing and security purposes
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Q2. What are the port numbers of various Protocols - DHCP,SMTP
Ans. 
DHCP uses port 67 and 68, SMTP uses port 25.
• DHCP uses port 67 and 68 for server and client communication respectively.

• SMTP uses port 25 for email transmission.
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Q1. Why do you want to work with us?
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Q1. What do you know about apple?
Ans. 
Apple Inc. is a multinational technology company known for its consumer electronics, software, and online services.
• Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne

• Known for products like iPhone, iPad, Mac computers, and Apple Watch

• Operates the App Store, iTunes Store, and Apple Music

• Headquartered in Cupertino, California
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