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Dell Senior Technical Support Associate Interview Questions and Answers

Updated 21 Aug 2023

Dell Senior Technical Support Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is BIOS, What is RAM & ROM, Types of hardware & software
  • Ans. 

    BIOS is a firmware that initializes hardware during boot, RAM is volatile memory for temporary storage, ROM is non-volatile memory for permanent storage. Hardware includes physical components like CPU, motherboard, etc. Software includes programs and applications.

    • BIOS stands for Basic Input/Output System, responsible for initializing hardware during boot

    • RAM (Random Access Memory) is volatile memory used for temporary s...

  • Answered by AI
  • Q2. Why do you want to join dell, why did you leave your previous organization
  • Q3. What is the first thing you do when your computer does not power on?
  • Ans. 

    The first thing to do when a computer does not power on is to check the power source and connections.

    • Check if the power cord is properly plugged in to both the computer and the power outlet

    • Ensure the power outlet is working by plugging in another device

    • Check for any loose connections or damaged cables

    • Try using a different power cord or adapter if available

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about basic technical terms related to computer like
hardware, software, BIOS, networking,

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. At Dell, they are like friends taking your interview, and if you are good at something they guide you to the right lane and regarding Technical round... Mainly Technical queries and they see how much are y...

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to work with us?
Round 2 - Behavioral 

(1 Question)

  • Q1. What do you know about apple?
  • Ans. 

    Apple Inc. is a multinational technology company known for its consumer electronics, software, and online services.

    • Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne

    • Known for products like iPhone, iPad, Mac computers, and Apple Watch

    • Operates the App Store, iTunes Store, and Apple Music

    • Headquartered in Cupertino, California

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

  • Answered by AI
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

  • Answered by AI
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

  • Answered by AI
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

  • Answered by AI
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Question related to tech tou
  • Q2. Regarding bord trouble shoot
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Also its ask about your family details
Round 2 - Quality Round 

(1 Question)

  • Q1. In this round they just talk to you on any topic to check your fluency in English
Round 3 - Technical 

(6 Questions)

  • Q1. Difference between Microcontroller and microprocessor
  • Ans. 

    Microcontroller is a single integrated circuit that contains a processor core, memory, and programmable input/output peripherals, while a microprocessor is just the processor core.

    • Microcontroller is a self-contained system with memory, I/O peripherals, and a processor core on a single chip.

    • Microprocessor is just the central processing unit (CPU) and requires external components for memory and I/O operations.

    • Microcontro...

  • Answered by AI
  • Q2. Uses of HDMI cable
  • Ans. 

    HDMI cable is used to transmit high-quality audio and video signals from one device to another.

    • Connects devices such as TVs, monitors, projectors, and gaming consoles

    • Supports high-definition video and audio

    • Eliminates the need for multiple cables for audio and video connections

    • Used in home entertainment systems, conference rooms, and gaming setups

  • Answered by AI
  • Q3. Full form of HDMI cable
  • Ans. 

    High Definition Multimedia Interface

    • Stands for High Definition Multimedia Interface

    • Used to transmit high-quality audio and video signals

    • Commonly used to connect devices like TVs, monitors, and projectors

    • Supports resolutions up to 4K and beyond

  • Answered by AI
  • Q4. Difference between LCD and LED
  • Ans. 

    LCD uses liquid crystals to produce images, while LED uses light-emitting diodes for backlighting.

    • LCD stands for Liquid Crystal Display, while LED stands for Light-Emitting Diode.

    • LCD screens require a separate light source for illumination, while LED screens have built-in backlighting.

    • LED screens are generally more energy-efficient and produce brighter images compared to LCD screens.

    • Examples: LCD TVs, LED monitors.

  • Answered by AI
  • Q5. Tell me about your college project and describe it properly
  • Q6. In smart watch which sensor is used to measurement of pulse

Interview Preparation Tips

Interview preparation tips for other job seekers - You all have to just prepare your self for fluency English speaking because this job is only a customer care center job

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence & crack the interview, because self confidence will clear the interview round.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basic desktop support questions
Round 2 - One-on-one 

(1 Question)

  • Q1. Explanation about previous employment

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is DNS and why do we use it
  • Ans. 

    DNS stands for Domain Name System. It is used to translate domain names into IP addresses.

    • DNS is like a phonebook for the internet

    • It helps to identify and locate websites

    • DNS servers store information about domain names and their corresponding IP addresses

    • Without DNS, we would have to remember IP addresses to access websites

    • DNS can also be used for load balancing and security purposes

  • Answered by AI
  • Q2. What are the port numbers of various Protocols - DHCP,SMTP
  • Ans. 

    DHCP uses port 67 and 68, SMTP uses port 25.

    • DHCP uses port 67 and 68 for server and client communication respectively.

    • SMTP uses port 25 for email transmission.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HARMAN Technical Support Engineer interview:
  • MCSE
  • AZ-104
Interview preparation tips for other job seekers - Prepare the Basics and make sure you are confident.
Communication skills matter as well and also your attitude shows, if you are willing to learn and grow or not.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to work with us?
Round 2 - Behavioral 

(1 Question)

  • Q1. What do you know about apple?
  • Ans. 

    Apple Inc. is a multinational technology company known for its consumer electronics, software, and online services.

    • Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne

    • Known for products like iPhone, iPad, Mac computers, and Apple Watch

    • Operates the App Store, iTunes Store, and Apple Music

    • Headquartered in Cupertino, California

  • Answered by AI
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Dell Interview FAQs

How many rounds are there in Dell Senior Technical Support Associate interview?
Dell interview process usually has 2 rounds. The most common rounds in the Dell interview process are Resume Shortlist and Technical.
What are the top questions asked in Dell Senior Technical Support Associate interview?

Some of the top questions asked at the Dell Senior Technical Support Associate interview -

  1. What is the first thing you do when your computer does not power ...read more
  2. What is BIOS, What is RAM & ROM, Types of hardware & softw...read more

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Dell Senior Technical Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Dell Senior Technical Support Associate Salary
based on 57 salaries
₹2.8 L/yr - ₹7 L/yr
16% more than the average Senior Technical Support Associate Salary in India
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Dell Senior Technical Support Associate Reviews and Ratings

based on 13 reviews

4.6/5

Rating in categories

4.1

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3.5

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3.8

Salary

4.8

Job security

3.9

Company culture

3.9

Promotions

3.9

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