Dedispot Web Solution Technical Support Associate Interview Questions and Answers

Q1. VPN , Explain in terms of IT?
Ans. 
VPN is a technology that allows secure access to a private network over a public network like the internet.
• VPN stands for Virtual Private Network

• It encrypts data to ensure secure communication over public networks

• It allows remote users to access private network resources securely

• Common types include SSL VPN, IPsec VPN, and PPTP VPN
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Q2. How to resolve the issue of a computer while turn on?
Ans. 
To resolve the issue of a computer not turning on, check power connections, troubleshoot hardware components, and perform a power cycle.
• Check power connections to ensure the computer is receiving power

• Troubleshoot hardware components such as the power supply, motherboard, and RAM

• Perform a power cycle by unplugging the computer, holding the power button for 30 seconds, then plugging it back in and turning it on

• Check for...read more
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Logical thinking and logical reasoning

Q1. Previous experience questions and general knowledge
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Q1. About Application development in service now
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Topic- Mumbai , time - 2min

Q1. Command to get ip address how to change wallpaper on windows
Ans. 
To get IP address, use 'ipconfig' command. To change wallpaper on Windows, right-click on desktop, select 'Personalize', then choose a new wallpaper.
• To get IP address, open Command Prompt and type 'ipconfig'

• To change wallpaper on Windows, right-click on desktop

• Select 'Personalize' from the menu

• Choose a new wallpaper from the options
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Q1. Test my english and sounds of pronunciation
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Q1. About self , salary discussion , location details
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Q1. Listen and speak kind of questions.
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Q2. Read and speak kind of questions.
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Q3. English grammar questions
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Q1. Tell me about yourself
Ans. 
I am a Technical Support Associate with experience in troubleshooting software and hardware issues.
• Experienced in providing technical assistance to customers via phone, email, and chat

• Proficient in diagnosing and resolving software and hardware problems

• Skilled in explaining technical concepts to non-technical individuals

• Familiar with various operating systems and software applications

• Strong problem-solving and communic
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Q2. Questions based on your answers
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Q3. Why you have choosen genpact for your career
Ans. 
I have chosen Genpact for my career because of its reputation as a leading global company in the field of technical support.
• Genpact has a strong track record of providing excellent technical support services to clients worldwide.

• The company offers a wide range of opportunities for career growth and development.

• Genpact has a collaborative and inclusive work culture that values teamwork and innovation.

• The company provide...read more
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