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Croma Senior Customer Service Representative Interview Questions and Answers
Croma Senior Customer Service Representative Interview Experiences
1 interview found
Senior Customer Service Representative Interview Questions & Answers
Manish Diwaker
posted on 23 May 2024
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. Introduce your self
Interview Preparation Tips
Interview questions from similar companies
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. What were the challenges you faced while working with team members and how you resolved it.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Landmark Group
Anonymous
posted on 1 Apr 2024
I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.
(1 Question)
- Q1. What is your 1st priority
Interview Preparation Tips
- Employee Relations
- Employee Engagement
- Employee Grievances
I applied via LinkedIn and was interviewed in Nov 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself, prepaid,provision, Accrual, Accounting Enteries, effects in balance sheet, Debit and credit note, MIS, few entries effects in PL and Balance sheet
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Reason for leaving previous company
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a more challenging role
Seeking a company with better growth prospects
- Q2. How would you deal with high rated customer
- Ans.
Handle high rated customers with empathy and professionalism.
Listen actively to the customer's concerns and show empathy.
Apologize for any inconvenience caused and assure them that their issue will be resolved.
Offer solutions or alternatives to address their concerns.
Follow up with the customer to ensure their satisfaction with the resolution.
Maintain a positive attitude and remain calm, even if the customer is upset.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Sep 2022. There were 3 interview rounds.
Multiple choice questions
(1 Question)
- Q1. About profile and working environment
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.
(1 Question)
- Q1. Self Introduction
(1 Question)
- Q1. Process Knowledge
(1 Question)
- Q1. Stability of Job
- Ans.
Job stability is important to me, and I have a track record of long tenures in my previous roles.
I have consistently stayed with my previous employers for several years, demonstrating my commitment and loyalty.
I have a proven track record of successfully navigating through organizational changes and challenges.
I prioritize building strong relationships with colleagues and stakeholders to ensure a stable work environmen...
Selected
I appeared for an interview in Sep 2022.
(1 Question)
- Q1. About my current job
Products and process and production oriented
Products and process and production oriented
Selected
I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell meAbout myself
- Q2. Previous working experience
Interview Preparation Tips
Basic Fuzz and Buzz and Bais test
(2 Questions)
- Q1. Are u a team player
- Q2. What is your goals?
Interview Preparation Tips
Croma Interview FAQs
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Croma Senior Customer Service Representative Interview Process
based on 1 interview
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Croma Senior Customer Service Representative Reviews and Ratings
based on 1 review
Rating in categories
|
Customer Service Specialist
456
salaries
|  ₹1 L/yr - ₹4.6 L/yr |
|
Assistant Department Manager
366
salaries
| ₹2.2 L/yr - ₹6.2 L/yr |
|
Store Manager
358
salaries
| ₹5 L/yr - ₹16.3 L/yr |
|
Senior Executive
216
salaries
| ₹3.5 L/yr - ₹9.7 L/yr |
|
Department Manager
205
salaries
| ₹2.8 L/yr - ₹7 L/yr |
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