Concentricx LLP Customer Care Executive Interview Questions and Answers

Group discussion is the best.

Q1. What is your responsibility
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Q2. I will the best product
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Q1. What is the best time
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Q2. What is the fascible
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Q1. Introduce yourself
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I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Over 5 years of experience in customer service roles

• Skilled in resolving customer complaints and issues

• Excellent communication and interpersonal skills

• Proficient in using CRM software and handling customer inquiries

• Received multiple awards for outstanding customer satisfaction ratings
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Q2. Why should I hire you
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I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
• I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.

• I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.

• I possess excellent communication skills, both written and ver...read more
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A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Flexibility and able to work in night shift
Ans. 
I am flexible and willing to work night shifts to provide excellent customer care.
• I am open to working night shifts to accommodate customer needs

• I understand the importance of being flexible in a customer care role

• I am committed to providing excellent service regardless of the shift timing
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Q1. Tell me about social media
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Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
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I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. INTRODUCE YOURSELF
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Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
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MATHS, REASONING , PERSONALITY TEST

Q1. ABOUT THE COMPANY
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Q1. About qualification
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Q2. About experience
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Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling high call volumes
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Q2. Who was your ideal person
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My ideal person is someone who is empathetic, patient, and a good listener.
• Empathetic - able to understand and share the feelings of others

• Patient - able to remain calm and composed in challenging situations

• Good listener - attentive and responsive to the needs of others

• Example: A mentor who guided me through difficult times with compassion and wisdom
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