AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Compitent Desktop Support Engineer Interview Questions, Process, and Tips
Compitent Desktop Support Engineer Interview Experiences
1 interview found
Selected
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(4 Questions)
- Q1. What is active detactive
- Ans.
Active Directory is a directory service developed by Microsoft for Windows domain networks.
Active Directory is used to store information about network resources such as computers, users, groups, etc.
It allows administrators to manage and secure resources within a network.
Active Directory uses a hierarchical structure with domains, trees, and forests.
It provides services such as authentication, authorization, and direct...
- Q2. What is gate way
- Ans.
A gateway is a network node that connects two different networks using different protocols.
Acts as an entry and exit point for data traffic between networks
Translates data between different protocols
Can be a hardware device or software program
Examples: router, firewall
- Q3. What is subnet mask
- Ans.
Subnet mask is a 32-bit number used to divide an IP address into network and host portions.
Subnet mask determines which part of an IP address is the network portion and which part is the host portion.
It is represented in decimal format (e.g. 255.255.255.0) or CIDR notation (e.g. /24).
Subnet mask is used in conjunction with IP addresses to route traffic within a network.
- Q4. What is DNS server
- Ans.
DNS server is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
DNS servers store a database of domain names and their corresponding IP addresses.
When a user types a domain name into a web browser, the DNS server is queried to find the corresponding IP address.
DNS servers help in resolving domain names to IP addresses, making it easier for users to acces...
Interview Preparation Tips
- Telephonic
Skills evaluated in this interview
Top trending discussions
Interview questions from similar companies
Desktop Support Engineer Interview Questions & Answers
Tech Mahindra
Ahmad Abdi
posted on 24 Aug 2024
(5 Questions)
- Q1. What is difference between share printer and network printer?
- Ans.
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
Shared printer is connected to a single computer and shared over a network
Network printer is directly connected to the network
Shared printer requires the host computer to be turned on for printing
Network printer can be accessed by multiple users without relying on a single computer
- Q2. What is technical issues on desktop support engineer?
- Ans.
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures
Resolving software issues like operating system errors, application crashes, and driver conflicts
Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
- Q3. Is system is restart multiple times what was the issue?
- Ans.
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
Check for any recent software installations or updates that may have caused conflicts
Look for any hardware issues such as overheating or faulty components
Check system logs for any error messages that may indicate a corrupt system file
Consider running diagnostic tests to identify the root cause of the restarts
- Q4. What is Dora process?
- Ans.
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
Discover: Identify the current state of IT operations
Observe: Monitor and analyze the performance and issues
Rationalize: Evaluate and prioritize improvements
Automate: Implement automation to streamline processes
- Q5. What is the latest OS?
- Ans.
The latest OS is Windows 11, released by Microsoft in October 2021.
Windows 11 is the latest operating system released by Microsoft
It was officially released in October 2021
Windows 11 comes with new features like a redesigned Start menu and Taskbar
Interview Preparation Tips
Skills evaluated in this interview
Mohd Sharif
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.
(1 Question)
- Q1. Related Work Experience
(2 Questions)
- Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
- Q2. Dora process, Active Directory and domain controller
(1 Question)
- Q1. Technical and communication skills
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
(3 Questions)
- Q1. Tell me about your self.
- Q2. What is your project.
- Q3. What is your stregth.
- Ans.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
Teleperformance
Anonymous
posted on 14 Nov 2024
Selected
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
Over 5 years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Excellent customer service and communication skills
Certified in CompTIA A+ and Mic...
- Q2. What is your salary expectation?
(4 Questions)
- Q1. What is dora process.
- Ans.
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
Discover: Device sends a broadcast message to discover DHCP servers on the network
Offer: DHCP server responds with an IP address offer to the device
Request: Device requests the offered IP address from the DHCP server
Acknowledge: DHCP server acknowledges the request and assigns the IP addr
- Q2. What is incident and service request?
- Ans.
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
An incident is a disruption to normal operation that requires immediate attention to restore service.
A service request is a formal request from a user for information, advice, a standard change, or access to a service.
Examples: Incident -
- Q3. Which outlook file is responsible for taking backup?
- Ans.
The outlook file responsible for taking backup is the PST file.
PST file stores emails, contacts, calendar events, and other data in Outlook.
Users can manually backup their PST file by exporting it from Outlook.
Third-party backup software can also be used to automatically backup the PST file.
- Q4. What is port number of SMTP/POP/IMAP?
- Ans.
SMTP - 25, POP - 110, IMAP - 143
SMTP uses port 25 for sending emails
POP uses port 110 for receiving emails
IMAP uses port 143 for accessing emails
Interview Preparation Tips
- Office 365,
- SLA
- MS Outlook
Skills evaluated in this interview
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. Sla,customer support ,azure,active directory
(1 Question)
- Q1. Questions regarding to my personality and work ethnic
(1 Question)
- Q1. Basic desktop troubleshoot question
(1 Question)
- Q1. Expected salary and benefits
(2 Questions)
- Q1. My interview not Complete
- Q2. Remote tools networking uses
- Ans.
Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.
TeamViewer
AnyDesk
Remote Desktop Connection
Skills evaluated in this interview
Desktop Support Engineer Interview Questions & Answers
Cognizant
suraj lotankar
posted on 6 Jul 2024
I applied via Job Portal
There was a aptitude test for 1 hr.
I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Doora process, DSCP Process
- Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
Compitent Interview FAQs
Tell us how to improve this page.
Interview Questions for Popular Designations
- Desktop Support Engineer L2 Interview Questions
- Desktop Support Engineer L1 Interview Questions
- Desktop Engineer Interview Questions
- IT Desktop Support Engineer Interview Questions
- Senior Desktop Support Engineer Interview Questions
- Desktop & Laptop Support Engineer Interview Questions
- Remote Desktop Support Engineer Interview Questions
- Desktop Support Engineer L1 and L2 Interview Questions
- Show more
Compitent Desktop Support Engineer Interview Process
based on 1 interview
Interview experience
Desktop Support Engineer Interview Questions from Similar Companies
|
Customer Care Executive
3
salaries
|  ₹1.8 L/yr - ₹3 L/yr |
TCS
Accenture
Wipro
Cognizant
- Home >
- Interviews >
- Compitent Interview Questions >
- Compitent Desktop Support Engineer Interview Questions
