Cholamandalam Investment & Finance Assistant Manager Operations Interview Questions and Answers

Q1. Job description
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Q1. Job description
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Q1. Job description,
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Q1. How to customer handle
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand customer concerns

• Show empathy and understanding towards customer's situation

• Communicate clearly and effectively to address customer needs

• Offer solutions or alternatives to resolve customer issues

• Follow up to ensure customer satisfaction
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Q1. Job description. Want a salary
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Q1. How to Team handling
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Q1. Salary expectation and date of joining
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Q1. Related to doc check
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Q2. Related to charter party BL
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Be ready with full preparations of aptitude tests.

Q1. There could be more rounds such as math and IQ test post which hr round.
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Q1. Why do you want to relocate
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Q2. How can you add value to your job
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Q1. Introduction, General questions on process, et all
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Q1. Salary discussion
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Q1. General questions related to ex company
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Q1. What is Reconciliation
Ans. 
Reconciliation is the process of comparing two sets of records to ensure they are in agreement.
• Reconciliation involves verifying and adjusting financial transactions to ensure accuracy.

• It is commonly used in accounting to match transactions in bank statements with internal records.

• Reconciliation helps identify discrepancies and errors that need to be resolved.

• Examples include reconciling cash receipts with sales record...read more
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Q1. All basic questions about banking
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Q2. Tell about charge back life cycle
Ans. 
Chargeback life cycle involves the process of disputing a transaction and the subsequent resolution.
• Initiation of chargeback by cardholder or issuer

• Investigation by merchant to gather evidence

• Submission of evidence to card network

• Adjudication by card network

• Resolution and funds reversal
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Q1. First she ask my introduction part
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Q1. She ask for the job profile and location is suitable or not for you and discuss about salary
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Q1. Scenario based questions?
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Q2. Scenario based questions can be asked and past experience can be asked?
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Q1. Tell me challenging stuff?
Ans. 
Handling objections and closing deals
• Overcoming objections from potential customers

• Negotiating and persuading customers to make a purchase

• Closing deals and meeting sales targets

• Building and maintaining relationships with clients

• Adapting to changing market conditions and competition
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Q2. Tell me your negatives?
Ans. 
I tend to be overly competitive at times, which can lead to a lack of collaboration.
• Overly competitive nature

• Lack of collaboration

• Example: I sometimes focus too much on achieving my own targets and neglect the importance of teamwork.
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