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BT Group Service Request Manager Interview Questions and Answers

Updated 15 Jun 2023

BT Group Service Request Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude basic to mid level test is taken

Round 3 - Technical 

(1 Question)

  • Q1. Ask you about the technical part of BT products
Round 4 - One-on-one 

(1 Question)

  • Q1. Ask about how to do jeopardy management sort of questions

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(6 Questions)

  • Q1. Electronic service
  • Q2. Maicro components
  • Q3. Fild effect components
  • Q4. Diod is a semi condectar
  • Q5. Jinar diod werk for electronic currcit
  • Ans. 

    The question is asking if Jinar worked on electronic circuits.

    • Yes, Jinar has experience working with electronic circuits.

    • Jinar has worked on designing and troubleshooting electronic circuits.

    • Jinar has knowledge of various electronic components and their functions.

  • Answered by AI
  • Q6. Transitor npn and PNP bese clector and amiter chiak

Interview Preparation Tips

Interview preparation tips for other job seekers - Hard wark in company service and production fild
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via campus placement at Jamia Milia Islamia (JMI) and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

Take assignment of 20 minutes

Round 2 - Aptitude Test 

Aptitude test in which 20 questions

Interview Preparation Tips

Interview preparation tips for other job seekers - diffucult level : easy just basics
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Fibre maintaining engineer
  • Q2. Fibre all working
  • Q3. All work in fibre like project, maintenance equipment install cabelling all types work in fibres

Interview Preparation Tips

Interview preparation tips for other job seekers - Project management maintenance etc all work
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Technical questions related to my field
Round 2 - HR 

(1 Question)

  • Q1. Past company salery and about tell me new company

Interview Preparation Tips

Interview preparation tips for other job seekers - very nice support your team
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why are the perfect fit for the role
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Coding Test 

Coding test is nothing but erroring the notice to pay attention and not to worry the next.

Round 2 - Aptitude Test 

Aptitude is nothing but paying one right one before to mentor once to pay attention to worry.

Round 3 - Assignment 

Assignment is nothing but code to worry the mentor is to tension me the past.

Round 4 - Case Study 

Case study is nothing but to error fast to think to worry the left one is to correct.

Interview Preparation Tips

Topics to prepare for Ford Motor Service Engineer interview:
  • Induction topics+
  • Gigantt structured course+
Interview preparation tips for other job seekers - What is your response to worry it to be like any one else to be fast.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Listen to the recording and answer the questions
  • Q2. Why customer services
  • Ans. 

    Customer service is essential for building strong relationships with customers and ensuring their satisfaction.

    • Customer service helps to build trust and loyalty with customers

    • It allows for effective problem-solving and conflict resolution

    • Good customer service can lead to repeat business and positive word-of-mouth referrals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Smooth interview

BT Group Interview FAQs

How many rounds are there in BT Group Service Request Manager interview?
BT Group interview process usually has 4 rounds. The most common rounds in the BT Group interview process are Resume Shortlist, Aptitude Test and Technical.
What are the top questions asked in BT Group Service Request Manager interview?

Some of the top questions asked at the BT Group Service Request Manager interview -

  1. Ask about how to do jeopardy management sort of questi...read more
  2. Ask you about the technical part of BT produ...read more

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BT Group Service Request Manager Salary
based on 58 salaries
₹2.9 L/yr - ₹7 L/yr
At par with the average Service Request Manager Salary in India
View more details

BT Group Service Request Manager Reviews and Ratings

based on 15 reviews

3.4/5

Rating in categories

3.2

Skill development

4.1

Work-Life balance

2.9

Salary & Benefits

4.2

Job Security

3.4

Company culture

2.5

Promotions/Appraisal

3.2

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