BigBasket Transaction Analyst Interview Questions and Answers

Basics English grammar

Q1. Tell me about yourself
Ans. 
I am a detail-oriented professional with a background in risk investigation and a strong focus on analyzing transaction data.
• Experienced in conducting thorough investigations to identify potential risks in financial transactions

• Skilled in analyzing large amounts of data to detect patterns and anomalies

• Strong attention to detail and ability to communicate findings effectively to stakeholders
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Q2. How many Types of fraud you know
Ans. 
There are several types of fraud including identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft

• Credit card fraud

• Insurance fraud

• Investment fraud
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General ability Questions

Q1. Self-intro followed by Previous experience.
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Q2. Questions about the role that they are hiring for.
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Test is mostly based on English and aptitude

Q1. Chime call and asked few questions related to creative thinking.
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Q2. Difficult situation faced
Ans. 
I faced a difficult situation when a customer disputed a transaction and provided conflicting information.
• Stay calm and professional when dealing with the customer

• Gather all relevant information and evidence to support your investigation

• Communicate clearly with the customer and keep them updated on the progress

• Escalate the issue to a higher authority if necessary
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Q3. Seller related creative investigations
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Hire pro test. Just make sure tht you’re good in grammer.

Q1. How I will satisfy the customer?
Ans. 
I will satisfy the customer by providing timely and accurate resolution to their concerns.
• Listen actively to understand the customer's issue

• Communicate clearly and empathetically

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure customer satisfaction

• Provide excellent customer service at all times
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Q2. What kind of frauds happen in retail market through online application
Ans. 
Frauds in retail market through online applications include account takeover, fake reviews, and phishing scams.
• Account takeover: Hackers gain access to a customer's account and make unauthorized purchases.

• Fake reviews: Sellers create fake accounts to leave positive reviews for their products.

• Phishing scams: Fraudsters send fake emails or messages pretending to be from a legitimate retailer to steal personal information
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Easy question and answers

Q1. Introducing all about yourself
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Q1. Why tech to non tech?
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Q2. About current role?
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Q1. About the role applied for
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Q2. Behavioural questions asked
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Q1. Basic education questions and about the role
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Very easy to crack the test

Easy grammatical question

Q1. About previous experience
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