BigBasket Transaction Analyst Interview Questions and Answers

Basics English grammar

Q1. Tell me about yourself
Ans. 
I am a detail-oriented professional with a background in risk investigation and a strong focus on analyzing transaction data.
• Experienced in conducting thorough investigations to identify potential risks in financial transactions

• Skilled in analyzing large amounts of data to detect patterns and anomalies

• Strong attention to detail and ability to communicate findings effectively to stakeholders
Answered by AI
Add your answer
Q2. How many Types of fraud you know
Ans. 
There are several types of fraud including identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft

• Credit card fraud

• Insurance fraud

• Investment fraud
Answered by AI
View 1 more answer

Hire pro test. Just make sure tht you’re good in grammer.

Q1. How I will satisfy the customer?
Ans. 
I will satisfy the customer by providing timely and accurate resolution to their concerns.
• Listen actively to understand the customer's issue

• Communicate clearly and empathetically

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure customer satisfaction

• Provide excellent customer service at all times
Answered by AI
Add your answer
Q2. What kind of frauds happen in retail market through online application
Ans. 
Frauds in retail market through online applications include account takeover, fake reviews, and phishing scams.
• Account takeover: Hackers gain access to a customer's account and make unauthorized purchases.

• Fake reviews: Sellers create fake accounts to leave positive reviews for their products.

• Phishing scams: Fraudsters send fake emails or messages pretending to be from a legitimate retailer to steal personal information
Answered by AI
Add your answer

Test is mostly based on English and aptitude

Q1. Chime call and asked few questions related to creative thinking.
Add your answer
Q2. Difficult situation faced
Ans. 
I faced a difficult situation when a customer disputed a transaction and provided conflicting information.
• Stay calm and professional when dealing with the customer

• Gather all relevant information and evidence to support your investigation

• Communicate clearly with the customer and keep them updated on the progress

• Escalate the issue to a higher authority if necessary
Answered by AI
Add your answer
Q3. Seller related creative investigations
Add your answer

Q1. Why tech to non tech?
Add your answer
Q2. About current role?
Add your answer

Q1. About the role applied for
Add your answer
Q2. Behavioural questions asked
Add your answer

Easy question and answers

Q1. Introducing all about yourself
Add your answer

Very easy to crack the test

Easy grammatical question

Q1. About previous experience
Add your answer

Q1. Basic education questions and about the role
Add your answer

There's a Versant Test, the details of which you can get from YT. The test usually tests your English grammatical skills, your typing skills, English speaking skills and E-mail writings.
This one test comprises of around 3-5 rounds

Q1. The interviewer wants to know about us and would like for us to know a bit of knowledge about risks and crime. Basic knowledge of which you can gather from Google and would also go through basic questions ...read more
Add your answer
Q2. - What are the type of Risks? - What are some of the frauds that take place in e-commerce industry? - Amazon's Leadership Principles (LPs) ( something which you can find through a simple search) - Why Amaz...read more
Add your answer