Bharat BPO Services Technical Support Engineer Interview Questions and Answers

Q1. In first round of interview asked about self introduction Then asked about social media and about email
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Q1. In 2nd round HR round Asked about same what are Email process
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Q1. Basic Cloud telephony questions and having relevant experience is an add on
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Q2. What is click to call solution
Ans. 
Click to call solution is a technology that allows users to initiate phone calls by clicking on a button or link.
• Enables users to easily connect with customer support or sales representatives

• Commonly used in websites and mobile apps

• Improves customer experience by providing instant communication

• Examples include ClickDesk, CallRail, and Twilio's Click to Call feature
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Q3. What is a PRI in cloud telephony
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PRI in cloud telephony stands for Primary Rate Interface, a type of digital telecommunication service used to connect a large number of phone lines to the public switched telephone network (PSTN) in a cost-effective manner.
• PRI provides 23 voice channels and 1 data channel for a total of 24 channels.

• It is commonly used by businesses for high-volume voice communication.

• PRI offers better call quality and reliability compa...read more
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Q4. Difference between Virtual number and DID
Ans. 
Virtual number is a cloud-based number that forwards calls to another number, while DID is a direct inward dialing number that allows direct calls to a specific extension.
• Virtual number is a cloud-based number that can be forwarded to any other number.

• DID is a direct inward dialing number that allows direct calls to a specific extension.

• Virtual numbers are often used for marketing or customer service purposes.

• DID numbe...read more
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Q5. How to perform native Integration
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Native integration involves connecting two or more software applications without the need for additional middleware.
• Identify the APIs or protocols supported by the applications you want to integrate

• Develop custom code to establish communication between the applications

• Test the integration thoroughly to ensure data flows accurately and securely
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Paragraph writing on any topic.

Q1. Typing test and check basis knowledge.
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Q1. Hardware, outlook, smps
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Q1. Why should i hire you
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Q1. Tell me about yourself?
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Q1. Why do you need this job
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Q1. About College life
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Q2. My introduction
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General knowledge and basic MCQ questions

Q1. About yourself, about resume, why should we hire you
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