Lester Infoservices L2 Technical Support Engineer Interview Questions and Answers

Q1. Tell us about yourself.
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Q2. How did you spent your last Birthday?
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Q3. How did you spend your last weekend?
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Pronunciation Test, Typing Speed, AMCAT, Speak about your role model for a few minutes ... etc

Q1. How do you format a Pen Drive?
Ans. 
To format a Pen Drive, you can use the built-in formatting tool in Windows or Mac OS.
• Insert the Pen Drive into a USB port on your computer

• Open 'My Computer' or 'This PC' and right-click on the Pen Drive

• Select 'Format' from the drop-down menu

• Choose the file system (FAT32, exFAT, NTFS) and allocation unit size

• Click 'Start' to begin the formatting process
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Q2. Difference between SDD and HDD.
Ans. 
SSD is faster, more durable, and more expensive than HDD.
• SSD uses flash memory to store data, while HDD uses spinning disks.

• SSD has faster read/write speeds compared to HDD.

• SSD is more durable as it has no moving parts, while HDD can be prone to mechanical failure.

• SSD is more expensive per GB compared to HDD.

• Examples: SSD - Samsung 970 EVO, HDD - Seagate Barracuda
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Q3. After choosing format option on Pen Drive, 2 options pop up. Explain them.
Ans. 
The two options that pop up after choosing format option on a Pen Drive are Quick Format and Full Format.
• Quick Format: This option erases the file allocation table of the drive, making the data inaccessible, but does not actually delete the data. It is faster than Full Format.

• Full Format: This option erases all data on the drive by writing zeros to every sector. It is a more thorough and time-consuming process compared
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Q4. Why do you want to join this position?
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Q5. What is IP and how do I find it?
Ans. 
IP stands for Internet Protocol. It is a unique address assigned to each device connected to a network.
• An IP address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.

• To find your IP address on a Windows computer, you can open the Command Prompt and type 'ipconfig'.

• On a Mac, you can find your IP address by going to System Preferences > Network...read more
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Q1. Regarding pervious experience
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Q2. Roles and responsibilities
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Q1. Regarding Os issues
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Q2. Wifi issues network issue
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Wifi issues can be caused by various network issues such as signal interference, outdated drivers, or incorrect network settings.
• Check for signal interference from other electronic devices

• Update wifi drivers on the device

• Verify correct network settings such as SSID and password

• Restart the router and device

• Check for firmware updates on the router
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Q1. Hardware, outlook, smps
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Q1. Why should i hire you
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Q1. Tell me about yourself
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Q1. Networking questions
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Q1. Salary related and flexibility checking
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Q1. FSMO Role, DHCP, MDM, MTD, JAMF, Windows Troubleshooting, Mac Troubleshooting
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Q2. Good Communication and BPO IT Experience
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Q3. Ticketing Tool Any Snow
Ans. 
Snow is a ticketing tool used for IT support management.
• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
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Q1. What is SQL? SQL full form and few questions from resume.
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Q1. About desktop support
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Q2. About networking
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Q3. What commands does we user for shortcuts
Ans. 
The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.
• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command
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Q4. What is theexpecting salary
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Q5. When the windows update will happen in month
Ans. 
Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.
• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues
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