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BankBazaar Customer Support Officer Interview Questions and Answers

Updated 14 Jan 2021

BankBazaar Customer Support Officer Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. Just intro about ourself..then one general topic...then have to tell one movie story in hindi tamil as well as in english

Interview questions from similar companies

I was interviewed in Oct 2016.

Interview Questionnaire 

3 Questions

  • Q1. How will you launch a product if business development and legal areas are sorted
  • Ans. 

    I would create a comprehensive marketing plan, including market research, target audience identification, pricing strategy, and promotional tactics.

    • Conduct market research to identify target audience and competitors

    • Develop a pricing strategy based on cost analysis and market demand

    • Create a promotional plan including advertising, PR, and social media campaigns

    • Coordinate with sales team to ensure product availability and...

  • Answered by AI
  • Q2. It was more of a discussion, wherein HR manager expressed their expectations from the employee.
  • Q3. Resume based round

Interview Preparation Tips

Round: Case Study Interview
Tips: Take your time and answer in a structured approach.

I applied via Recruitment Consultant and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How many years of experience you have?
  • Q2. Why this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Sound confident even if you don’t know an answer.

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Round 2 - HR 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't hesitate while speaking English and be active while sitting on chair

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I believe that fair compensation is important for any job.

    • I am flexible and willing to negotiate based on the company's offer.

    • I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.

    • I would like to learn more about the benefits and opportunities for advancement within the company

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Associate at XYZ Company.

    • Handled customer inquiries and resolved complaints

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained accurate customer records and updated databases

    • Collaborated with other departments to ensure customer satisfaction

  • Answered by AI
  • Q3. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.

    • I have worked in the customer service industry for 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have received multiple commendations for my exceptional communication and problem-solving skills.

    • I am proficient in using CRM software and h...

  • Answered by AI
  • Q4. What do you know about policybazaar
  • Ans. 

    Policybazaar is an online insurance comparison platform in India.

    • Policybazaar allows customers to compare and buy insurance policies from various providers.

    • It offers a wide range of insurance products including health, motor, travel, and life insurance.

    • Policybazaar also provides customers with tools to calculate premiums and coverage amounts.

    • The company was founded in 2008 and has since become one of the largest insura...

  • Answered by AI
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am a quick learner and can adapt to new syst...

  • Answered by AI
  • Q2. Tell about yourself, why you want to join policybazaar what are your strengths
  • Ans. 

    I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.

    • I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.

    • I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Difficulty level is below average, just a normal prep required

I applied via Naukri.com and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What difference you can bring to Company using your expertise.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try being honest and don’t presume things. While you complete interview, the process is not done yet, make sure when you get a chance to ask questions - You are prepared and sound confident.
You don’t have to be out of the box thinker while answering in Interview but while you answer, ensure the answers are not same and repeated once, try to bring some fresh answers for day to day challenges. If you happen to talk about Operations, don’t only talk about challenges, talk on the lines of learning and positive aspects of your decision taken.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. I'm freelancer
  • Q2. Sir I help you plz I'm nerves
  • Q3. Learning skills and terend
  • Q4. Learning me and terend me
  • Q5. Learning me terend me customer service skills
  • Q6. Customer service skills learn me

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice I'm new freelancer and I'm new jobe

I applied via LinkedIn and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They Generally ask about your introduction, general conversation to test your interactive skills and they may ask you to sell a product and its the tricky thing so you should prepare for that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your best and dont be tensed over the interview.

I applied via Recruitment Consultant and was interviewed in Jul 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Understanding on payment gateway systems
  • Q2. Company vision by end of 2022
  • Q3. Employees recognition program

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge on payment gateway and competator

I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - One day process contains more than 3 to 4 hr rounds basic aptitude group discussion and then hr rounds

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BankBazaar Customer Support Officer Salary
based on 4 salaries
₹1.9 L/yr - ₹2.6 L/yr
24% less than the average Customer Support Officer Salary in India
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