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Upstox Customer Service Executive Interview Questions and Answers

Updated 5 Jul 2021

Upstox Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 5 Jul 2021

I applied via LinkedIn and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They Generally ask about your introduction, general conversation to test your interactive skills and they may ask you to sell a product and its the tricky thing so you should prepare for that.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your best and dont be tensed over the interview.

Top trending discussions

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Interview Tips & Stories
2w
a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
Got a question about Upstox?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Axis Direct user image Anonymous

posted on 8 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 16 Dec 2020

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1) biodata 2) experience 3) achievements 4) free speech
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough what ever your saying don't fumble

Customer Service Executive Interview Questions & Answers

SBI Cards & Payment Services user image

posted on 7 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your goal?
    • Add your answer
  • Q2. Where do you see yourself after 5years?
    • Add your answer
  • Q3. Tell me something about yourself?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Why you want to join us?
    • Add your answer
  • Q6. Where do you put up?
    • Add your answer
  • Q7. Why you left your last organization?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself first then go for interview and be confident but not over confident because there is very thin line between confidence and over confidence so be careful and calm.

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 12 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If it is on fixed term hiring then there is no guarantee that they will permanent you, they may or they not. So keep looking for good opportunity at the same time while in contract

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 29 Nov 2022

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just a minute was my first question
    • Add your answer
  • Q2. I was asked to speak about any topic for 1 minute
    • Add your answer

Interview Preparation Tips

Topics to prepare for Synchrony Customer Service Executive interview:
  • Accounting
Interview preparation tips for other job seekers - It was good to attend this interview it's the best company to work for freshers

Customer Service Executive Interview Questions & Answers

Synchrony user image Anushita

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Qualifations, why synchrony, expecting from synchrony, likes and dislikes, experience.
    • Add your answer
Round 3 - Accent 

(1 Question)

  • Q1. Random topic, unsloved sentences, pronunciations.
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Ctc and general questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and should have excellent communication skills

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 2 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
    • Add your answer
  • Q2. Worked in Dell International Service
    • Add your answer
Round 3 - Assignment 

Versant around?
Need to be have clear vocal voice and avoid fake accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in reliability try to work in an organisation for minimum 3 to 4, then go for job change. Be passionate and enthusiastic towards each and every walk of your interview.

Customer Service Executive Interview Questions & Answers

Synchrony user image Ridh Chakravarty

posted on 8 Aug 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Will be fine if you get 90 calls a day?
  • Ans. 

    Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.

    • I have experience in handling high call volumes in my previous roles.

    • I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

    • I am confident in my ability to provide excellent customer service even under pressure.

    • I am open to feedback and constantly strive to impro...

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. How will you handle an irate customer
  • Ans. 

    I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Work towards finding a solution to the problem

    • Offer compensation if necessary

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please Avoid

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 16 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Group Discussion 

General questions to check grammar and how good you are at understanding foreigners.

Round 3 - HR 

(2 Questions)

  • Q1. Mostly about our previous experiences and about our skills.
    • Add your answer
  • Q2. About the process like what kind of work I used to do and why I decided to change.
    • Add your answer
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Upstox Customer Service Executive Salary
based on 43 salaries
₹1.1 L/yr - ₹3.4 L/yr
10% less than the average Customer Service Executive Salary in India
View more details

Upstox Customer Service Executive Reviews and Ratings

based on 9 reviews

4.1/5

Rating in categories

4.2

Skill development

4.2

Work-life balance

4.2

Salary

4.1

Job security

4.5

Company culture

3.8

Promotions

4.1

Work satisfaction

Explore 9 Reviews and Ratings
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