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Upstox Customer Service Executive Interview Questions and Answers

Updated 5 Jul 2021

Upstox Customer Service Executive Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They Generally ask about your introduction, general conversation to test your interactive skills and they may ask you to sell a product and its the tricky thing so you should prepare for that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your best and dont be tensed over the interview.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1) biodata 2) experience 3) achievements 4) free speech

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough what ever your saying don't fumble

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. What is your goal?
  • Q2. Where do you see yourself after 5years?
  • Q3. Tell me something about yourself?
  • Q4. What are your strengths and weaknesses?
  • Q5. Why you want to join us?
  • Q6. Where do you put up?
  • Q7. Why you left your last organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself first then go for interview and be confident but not over confident because there is very thin line between confidence and over confidence so be careful and calm.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If it is on fixed term hiring then there is no guarantee that they will permanent you, they may or they not. So keep looking for good opportunity at the same time while in contract

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just a minute was my first question
  • Q2. I was asked to speak about any topic for 1 minute

Interview Preparation Tips

Topics to prepare for Synchrony Customer Service Executive interview:
  • Accounting
Interview preparation tips for other job seekers - It was good to attend this interview it's the best company to work for freshers
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Qualifations, why synchrony, expecting from synchrony, likes and dislikes, experience.
Round 3 - Accent 

(1 Question)

  • Q1. Random topic, unsloved sentences, pronunciations.
Round 4 - Technical 

(1 Question)

  • Q1. Ctc and general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and should have excellent communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
  • Q2. Worked in Dell International Service
Round 3 - Assignment 

Versant around?
Need to be have clear vocal voice and avoid fake accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in reliability try to work in an organisation for minimum 3 to 4, then go for job change. Be passionate and enthusiastic towards each and every walk of your interview.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Will be fine if you get 90 calls a day?
  • Ans. 

    Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.

    • I have experience in handling high call volumes in my previous roles.

    • I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

    • I am confident in my ability to provide excellent customer service even under pressure.

    • I am open to feedback and constantly strive to impro...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How will you handle an irate customer
  • Ans. 

    I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Work towards finding a solution to the problem

    • Offer compensation if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please Avoid
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Group Discussion 

General questions to check grammar and how good you are at understanding foreigners.

Round 3 - HR 

(2 Questions)

  • Q1. Mostly about our previous experiences and about our skills.
  • Q2. About the process like what kind of work I used to do and why I decided to change.

Tell us how to improve this page.

Upstox Customer Service Executive Salary
based on 43 salaries
₹1.1 L/yr - ₹3.4 L/yr
10% less than the average Customer Service Executive Salary in India
View more details

Upstox Customer Service Executive Reviews and Ratings

based on 9 reviews

4.1/5

Rating in categories

4.2

Skill development

4.2

Work-life balance

4.2

Salary

4.1

Job security

4.5

Company culture

3.8

Promotions

4.1

Work satisfaction

Explore 9 Reviews and Ratings
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