Upstox Customer Service Associate Interview Questions and Answers

Asked me tell abt myself

My experience with my previous employer

Q1. Interview with HR manager
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Q1. What do you know about technical support
Ans. 
Technical support involves providing assistance and guidance to customers facing technical issues with products or services.
• Technical support involves troubleshooting technical issues for customers

• It may include providing guidance on how to use a product or service

• Technical support representatives often use tools like remote desktop software to assist customers

• Good technical support requires strong communication skills...read more
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Q2. Introduction of youself
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I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and feedback

• I have a strong ability to empathize with customers and find solutions to their problems

• I am proficient in using CRM systems and other customer service tools

• I h...read more
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Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Basic Test to check grammar knowledge.

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Explain a difficult situation which you handled yourself
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Q1. Related my education
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Q2. Related my experience
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Q1. Introduction about yourself
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Q2. English communication
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Q1. Introduction about your self
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Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
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Online Assessment test

Q1. They say wear small clothes
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Q2. Told to wear samll clothes like show cleavage
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