Upstox Customer Service Associate Interview Questions and Answers

I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.

• Graduated with a Bachelor's degree in Business Administration

• Specialized in Marketing

• Completed internships at marketing agencies

• Participated in various marketing projects during college

The stock market is a platform where buyers and sellers trade shares of publicly traded companies.

• Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

• Trading involves buying and selling stocks, bonds, or other financial instruments.

• Calling experience refers to previous experience in customer service or call center roles.

• Handling rude customers requires patience, empathy...read more

I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service

Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

• Stock market is a place where investors can buy and sell shares of publicly traded companies.

• Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

• Investors can make profits by buying low and selling high, or through dividends paid by the company.

• Ther...read more

Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

• Derivatives can be used for hedging, speculation, or arbitrage.

• Examples of derivatives include futures contracts, options, and swaps.

• Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

• Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

• Mutual funds are investment vehicles that pool money from m...read more

My last experience with the company was positive and I enjoyed working with a diverse team.

• Worked closely with a diverse team to address customer concerns

• Received positive feedback from customers for resolving issues efficiently

• Participated in training sessions to improve customer service skills