AU Small Finance Bank Product Manager Interview Questions and Answers

Serving customers involves understanding their needs, providing prompt and friendly service, and going above and beyond to exceed their expectations.

• Listen actively to customers and ask questions to clarify their needs

• Provide prompt and friendly service, greeting customers with a smile and making them feel welcome

• Offer additional assistance or recommendations to exceed their expectations

• Handle complaints or issues with...read more

Acquiring new customers involves identifying potential leads, targeting them with relevant marketing strategies, and providing excellent customer service.

• Identify potential leads through market research and analysis

• Target leads with personalized marketing strategies

• Provide excellent customer service to retain new customers

• Utilize social media and online advertising to reach a wider audience

• Offer promotions or discounts...read more

Documents required for opening a private limited account

• Certificate of Incorporation

• Memorandum and Articles of Association

• Board resolution authorizing opening of bank account

• PAN card of the company

• Identity and address proof of directors

• Proof of registered office address

Accessing locker requires a key or combination code.

• If using a key, ensure it is the correct one for the locker.

• If using a combination code, enter the code correctly and in the correct order.

• If the locker is electronic, follow the instructions on the keypad or screen.

• If the locker is shared, ensure you have permission to access it.

• If the locker is damaged or jammed, seek assistance from a supervisor or maintenance staf

Cash and front desk customer service parameters are important for the role of Deputy Manager.

• Cash handling: Ability to accurately count and handle cash transactions.

• Customer service: Providing excellent service to customers at the front desk.

• Problem-solving: Resolving customer complaints or issues related to cash transactions.

• Communication skills: Effectively communicating with customers and team members.

• Attention to d...read more