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Jio Haptik Product Manager Interview Questions and Answers

Updated 22 Sep 2021

Jio Haptik Product Manager Interview Experiences

1 interview found

Interview Questionnaire 

8 Questions

  • Q1. A sample question for example - Find the number of users who are online in Europe or How many people play Casual Games in India.
  • Ans. 

    To find the number of users online in Europe or people playing Casual Games in India.

    • Collect data from various sources like Google Analytics, App Store, and surveys.

    • Analyze the data to filter out unique users and eliminate duplicates.

    • Use segmentation to identify users based on location and game preferences.

    • Present the findings in a clear and concise report.

  • Answered by AI
  • Q2. Best bots I have come across and why do I like them ?
  • Q3. We discussed my experience starting a company - what were my learnings.
  • Ans. 

    Started a company and learned valuable lessons

    • Importance of market research before launching a product

    • Building a strong team with diverse skill sets

    • Effective communication with investors and stakeholders

    • Adapting to changes in the market and being flexible

    • Managing finances and cash flow

    • Importance of customer feedback and incorporating it into product development

  • Answered by AI
  • Q4. How I would plan a Product roadmap? Then a real scenario was given where lets assume I get X requirements from different internal teams, and with limited resources, what would be my decision
  • Ans. 

    To plan a product roadmap, prioritize requirements based on impact and feasibility.

    • Gather requirements from all internal teams

    • Prioritize requirements based on impact and feasibility

    • Create a timeline for implementation

    • Communicate the roadmap to stakeholders

    • Continuously review and adjust the roadmap as needed

  • Answered by AI
  • Q5. What would be my framework to suggest improvements ?. Also, follow-up questions to vet how closely have I worked with engineers (working with Tech Debt and scale issues around chat applications).
  • Ans. 

    My framework for suggesting improvements involves gathering user feedback, analyzing data, prioritizing based on impact and feasibility, and collaborating closely with engineers.

    • Gather user feedback through surveys, interviews, and user testing

    • Analyze data to identify pain points and areas for improvement

    • Prioritize improvements based on impact and feasibility

    • Collaborate closely with engineers to ensure technical feasib...

  • Answered by AI
  • Q6. If I’d be able to share requirements with engineering accounting for edge cases and keeping in mind the reach across different channels (pre-release checklist etc.)
  • Ans. 

    Yes, I would collaborate with engineering to ensure all edge cases are accounted for and pre-release checklist is met.

    • I would work closely with engineering to understand the technical limitations and possibilities

    • I would gather feedback from stakeholders to ensure all edge cases are accounted for

    • I would create a pre-release checklist and work with engineering to ensure all items are met

    • I would regularly communicate wit...

  • Answered by AI
  • Q7. I am the PM for the Facebook feed. And one fine day, I see the main metric for the Facebook feed product go down by 50%. What would I do?
  • Ans. 

    As a PM for Facebook feed, what would you do if the main metric goes down by 50%?

    • Identify the cause of the drop in metric

    • Analyze user feedback and behavior

    • Work with the engineering team to fix the issue

    • Communicate the problem and solution to stakeholders

    • Monitor the metric closely to ensure it returns to normal levels

  • Answered by AI
  • Q8. Product design question - How would I build an ATM for people with visual impairment.
  • Ans. 

    Designing an ATM for visually impaired people

    • Include Braille labels on buttons and screens

    • Provide audio instructions and feedback

    • Use high-contrast colors and large fonts

    • Ensure the ATM is wheelchair accessible

    • Include a headphone jack for privacy

    • Test the design with visually impaired users

  • Answered by AI

Interview Preparation Tips

Haptik.ai interview Preparation:What tips would you give to other job seekers? - Tip for Q1-
Here, the task was to figure if I can think broadly and what all parameters do I consider. I started with the main formula and listed all attributes that could impact my final value. Highlight all assumptions and form a strong basis for them. How deeply could I think was the main focus for the assignment round.

Tip for Q2-
Obviously here, the stress was to check my awareness about different competitors and trends in chatbots space.

Tip for Q3-
I came to know that they try to look for ex-startup folks or people with some entrepreneurship experience.

Tip for Q4-
The focus area here on was how would I priorities different tasks, and what was the criteria to figure out what initiatives are picked up by the Product manager short term and long term.

Tip for Q7-
I had to come up with a plan to figure out what may have gone wrong and how can I figure out the possibilities here.

Tip for Q8-
I knew that I had to start by thinking users first - form a user persona and list out the motivations/needs before jumping onto the end solution.

Interview questions from similar companies

I was interviewed in Feb 2022.

Round 1 - Product Management 

(6 Questions)

Round duration - 60 Minutes
Round difficulty - null
The round tested me on my product designing and thinking abilities. The round focused on how I would go about solving problems and working on building products end-to-end.

  • Q1. Best product feature that you created in your past experience.
  • Q2. Follow-up question to the best feature I had created - Why did you create it?
  • Q3. Follow-up question to the best feature I had created - What was the thought process?
  • Q4. Follow-up question to the best feature I had created - How did you release and what was the final result?
  • Ans. 

    I released the feature through a phased approach, starting with a small group of beta testers and gradually expanding to the entire user base. The final result was a successful launch with positive user feedback.

    • Started with a small group of beta testers

    • Gradually expanded to the entire user base

    • Received positive user feedback

    • Successful launch

  • Answered by AI
  • Q5. Assume you are a PM at Amazon - How would you monetize Amazon Fire TV Stick?
  • Q6. Assume you are a PM at EA Games - How would you launch a product for Online streaming in India?

Interview Preparation Tips

Professional and academic backgroundAt the time of the interview, I had 1 - 3 years of experience.BookMyShow interview preparation:Resources to prepare for this interview - You can refer to the below resources:
1) https://thepminterview.com/
2) https://www.tryexponent.com/
3) https://productschool.com/Tips for other job seekers - Use the CIRCLES Method to keep focused.
Talk about three phases of the product:
1) What is the product (and for whom)?
2) How do you solve for it?
3) How to take it to the market?

Many product managers miss the last part.Final outcome of the interviewSelected
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1-to-1 case based interview with hiring manager
Round 2 - One-on-one 

(1 Question)

  • Q1. Another case based interview with senior manager
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Work Experience based questions 

(4 Questions)

  • Q1. What were the tasks completed?
  • Q2. Any achievements?
  • Q3. Asking questions into CV points?
  • Q4. Metrics to find success of Spotify product
Round 2 - Case Study 

Find the reason why AOV of Swiggy is declining

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Case Study 

Design an ecomm website UI for better customer experience

Round 3 - HR 

(1 Question)

  • Q1. Background, exisiting company and why looking fora change

I applied via Campus Placement

Round 1 - Product Management 

(2 Questions)

  • Q1. The conversation started off with how my day went. We started off discussing whether I use Swiggy or not
  • Q2. Once done with design, the next question was about pricing Swiggy Super. How did swiggy come up with Rs. XX for Swiggy Super?
Round 2 - Product Management 

(1 Question)

  • Q1. 2 interviewers( one was just observing or maybe experiencing how to take interviews). He asked - if Swiggy were to optimize its delivery fleet time, what should Swiggy do?
Round 3 - Product Management 

(1 Question)

  • Q1. No specific questions - just about the work I did in my previous company, how did I solve product problems, and where do I see myself in 3-5 years.

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1- The first round went on for 1.5 hours. The interviewer was very cooperative and understanding. It was more like a conversation. No frameworks were used in this round.

Only prior knowledge about the industry, app design and swiggy as a product helped.Practicing Pricing questions helped in structuring the answer.

Round 2- Subscribe to Ken. Great reads. read company blogs and industry reports.
Understand how the company runs and earns money. Ask questions. Read about competitors (Dunzo/Zomato/etc in this case) and understand how they solve a similar problem (if they are).

Subscribe to Ken.

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Puzzles were asked during the interview
  • Q2. Different types of case studies were asked
  • Q3. Experience of my previous jobs
  • Q4. What kind of role do you want to get into? Product Analytics vs Data Science vs Product Management?
  • Ans. 

    I am interested in pursuing a career in Product Management.

    • I enjoy working with cross-functional teams to develop and launch successful products.

    • I have experience in market research, product strategy, and product development.

    • I am passionate about understanding customer needs and delivering solutions that meet those needs.

    • I am excited about the opportunity to lead a team and drive product innovation.

    • While I have some ex...

  • Answered by AI
  • Q5. Why do you think you are more suitable for a product management role?
  • Q6. What kind of data science projects you have done in the past?
  • Ans. 

    I have worked on data science projects related to customer segmentation, predictive modeling, and recommendation systems.

    • Developed a customer segmentation model using K-means clustering algorithm

    • Built a predictive model to forecast sales using time series analysis

    • Created a recommendation system for an e-commerce platform using collaborative filtering

    • Analyzed user behavior data to identify patterns and improve user enga...

  • Answered by AI
  • Q7. What have you done as a product manager in your previous organization?
  • Q8. Mention one project in detail that you led end-to-end.

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was for being done for two positions - data science and product management. So the questions were asked from both the domains. A lot of focus on puzzles was there. Also, the interviewer wanted to see if I have clarity of the role that I wanted to get into.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Case Study 

Increase Gpay txns by 5x

Round 2 - Data 

(1 Question)

  • Q1. RCA of 5% drop in google docs
  • Ans. 

    The Root Cause Analysis (RCA) of a 5% drop in Google Docs usage.

    • Investigate recent changes or updates to Google Docs that may have caused user dissatisfaction.

    • Analyze user feedback and reviews to identify any common issues or complaints.

    • Check for any technical issues or bugs that may be affecting the performance of Google Docs.

    • Review competitor products to see if there are any new features or improvements that may have...

  • Answered by AI

I applied via Campus Placement

Round 1 - Product Management 

(1 Question)

  • Q1. Design a UX mockup for displaying nearest outlet for a multi-chain restaurant - Ask clarifying questions, draw thought on paper, observe common mobile/desktop design patterns for commonly used apps
  • Ans. 

    Design a UX mockup for displaying nearest outlet for a multi-chain restaurant

    • Clarify if the user is searching for a specific location or their current location

    • Include a search bar and filters for cuisine, distance, and ratings

    • Display outlet details such as address, phone number, and hours of operation

    • Use map integration to show outlet locations and directions

    • Consider mobile-first design and optimize for smaller screens

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Why Swiggy? What do you know about Swiggy work culture, Business expansion ideas, Interests - General conversation with Principal - Product, Swiggy
Round 3 - Product Management 

(1 Question)

  • Q1. Swiggy wants to launch fitness meals ? What should be the price? Who to target? Customer Journey ? Supply Chain Design
  • Ans. 

    The price of Swiggy's fitness meals should be competitive, targeting health-conscious individuals. The customer journey should focus on convenience and customization. The supply chain design should prioritize freshness and timely delivery.

    • Price should be competitive to attract customers

    • Target health-conscious individuals who prioritize fitness and healthy eating

    • Customer journey should focus on convenience and customiza...

  • Answered by AI
Round 4 - HR 

(3 Questions)

  • Q1. What people hate about you?
  • Q2. How can you pitch a business idea to Swiggy head about your hobbies?
  • Q3. People Management QnA

Skills evaluated in this interview

I applied via Campus Placement

Round 1 - Product Management 

(1 Question)

  • Q1. Uber wants to design a Subscription Service, what will your key areas of consideration, and how will you price it. Also design the algorithm/logic how will you match the drivers. What are the various admin...
  • Ans. 

    Considerations and pricing for designing Uber's Subscription Service, including driver matching algorithm and administrative considerations.

    • Key considerations: target market, pricing strategy, benefits and features, competition analysis

    • Pricing: determine subscription tiers, pricing models (e.g., flat fee, usage-based), value-based pricing

    • Driver matching algorithm: consider factors like proximity, availability, driver r...

  • Answered by AI
Round 2 - Product Management 

(5 Questions)

  • Q1. The interviewer was the VP-Product Management. The conversation started with the discussion about common startup that we were both associated with, and that helped me set a good rapport with the interviewe...
  • Q2. Consider there are 3 other product managers in the room with equally strong product/feature ideas, how will you present your idea and differentiate yourself? How will you sell your idea?
  • Ans. 

    To differentiate myself, I will focus on the unique value proposition of my idea and highlight its potential impact on the business.

    • I will start by clearly defining the problem my idea solves and how it aligns with the company's goals.

    • I will then highlight the unique features and benefits of my idea that set it apart from the other product/feature ideas.

    • I will provide data and metrics to support my idea and show its po...

  • Answered by AI
  • Q3. What’s your leadership style - If you have a idea, would you prefer directly approaching me or any other senior product leader?
  • Q4. When was the time you faced a disagreement with your supervisor? How did you handle the conflict? Would you do anything different now?
  • Q5. List down all the parameters you’d evaluate to design the restaurant recommendation algorithm for Swiggy.
  • Ans. 

    Parameters for designing restaurant recommendation algorithm for Swiggy

    • User's location and distance from the restaurant

    • User's previous orders and ratings

    • Restaurant's popularity and ratings

    • Cuisine type and availability

    • Time of day and day of the week

    • Special offers and discounts

    • Delivery time and availability

    • User's dietary preferences and restrictions

  • Answered by AI
Round 3 - Product Management 

(6 Questions)

  • Q1. The panel had 2 Product Managers: List down all the User modes or states of a prospect Swiggy customer who’s about to order food from Swiggy i.e. list down all possible target segments and their use cases.
  • Q2. Design the Menu page for restaurants on Swiggy
  • Ans. 

    Designing a user-friendly menu page for restaurants on Swiggy to enhance customer experience.

    • Include high-quality images of dishes

    • Provide detailed descriptions of dishes

    • Allow customers to filter by cuisine, price, and dietary restrictions

    • Include ratings and reviews from other customers

    • Enable easy customization of dishes

    • Provide recommendations based on customer preferences

    • Ensure the page is mobile-friendly

  • Answered by AI
  • Q3. How will you display the offers?
  • Q4. Hhow will you educate a new user of the top-selling items through the product?
  • Ans. 

    New users will be educated through onboarding, tutorials, FAQs, and personalized recommendations.

    • Create an onboarding process that guides users through the product's features and benefits

    • Develop tutorials that demonstrate how to use the top-selling items

    • Provide a comprehensive FAQ section that addresses common questions and concerns

    • Use personalized recommendations to suggest top-selling items based on user behavior and

  • Answered by AI
  • Q5. How will your design take care of the price-cuts and discounts
  • Ans. 

    Our design will incorporate dynamic pricing strategies and personalized discounts based on customer behavior.

    • We will analyze customer behavior and purchase history to offer personalized discounts.

    • We will implement dynamic pricing strategies to adjust prices based on market demand and competition.

    • We will communicate price-cuts and discounts effectively through targeted marketing campaigns.

    • We will continuously monitor an...

  • Answered by AI
  • Q6. Redesign the home page of Swiggy. Feel free to change/ critique any portion of the page and suggest changes with rationale

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1- The interview lasted about an hour. The interviewer was a no nonsense guy and was just concerned about the approach and my though process. Am not even sure if he even smiled throughout the interview.

Overall, I felt it was a great problem-solving exercise. Later I realised that fleet-optimisation was one of the major problems Swiggy (and this interviewer) was working on, and hence this question was
related.

Round 2- The interview would have lasted at least 1.5 hours. The interviewer
was extremely friendly and a great listener - he encouraged disagreements and looked
for the rationale behind decision making and structure in thinking.

Round 3- The interview would have lasted at least 1.5 hours. The panel was friendly and from their depth of questions/ cross-questions it felt as if they were working on the this problem itself i.e. designing restaurant’s menu pages on Swiggy. It was pretty
conversational and not at all a stress-interview, with more focus on customer-empathy, design sense and product sense.

Skills evaluated in this interview

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₹10 L/yr - ₹35 L/yr
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