Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Jio Haptik Team. If you also belong to the team, you can get access from here

Jio Haptik Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Jio Haptik Customer Success Manager Interview Questions and Answers

Updated 22 May 2023

Jio Haptik Customer Success Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How to your tackle difficult clients
  • Ans. 

    Difficult clients can be handled by active listening, empathy, clear communication, and finding solutions.

    • Listen actively to understand their concerns and issues

    • Show empathy and acknowledge their frustrations

    • Communicate clearly and set realistic expectations

    • Find solutions that meet their needs and address their concerns

    • Maintain a positive attitude and remain professional

    • Document all interactions and follow up regularly

  • Answered by AI

Customer Success Manager Jobs at Jio Haptik

View all

Interview questions from similar companies

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

They ask about general mathematics and logical reasoning question

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing company. Best from the rest

Analyst Interview Questions & Answers

InMobi user image abishek saju

posted on 15 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why do you want to work here
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain your previous work experience

Interview Questionnaire 

2 Questions

  • Q1. Little discussion on my project
  • Q2. Given a chessboard and the initial position of horse. If “n” is the number of steps the horse can make then what is probability that it goes out of board ?
  • Ans. 

    Probability of a horse going out of a chessboard in 'n' steps.

    • The total number of possible moves for a horse is 8.

    • The probability of going out of the board depends on the position of the horse.

    • For example, if the horse is at a corner, the probability of going out of the board is higher.

    • The probability can be calculated using combinatorics and geometry.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: They did not expect any code in this round. An algo or pseudo code is fine.



1) You are given 2 vessels with capacity M liters and N liters capacity and infinite supply of water. You need to find the minimum number of steps required to get P liters. Any of the below action is considered a step



     a) Filling vessel with water



     b) Emptying vessel



     c) Pouring water from one vessel to another vessel.



2) Given n sets each containing m integers. You need to create MinDiff set by picking exactly 1 element from each set. The difference between the maximum and minimum elements in the MinDiff set should be minimum.



eg: for the sets {30, 20, 10, 40},{ 22, 33, 44, 99},{ 16, 17, 18, 19} min diff set is {19, 20, 22}. Max and min elements in MinDiff set are 22 and 19 and their difference is 3.

Round: Technical Interview
Experience: 1) you will be given the binary representation of the numbers in the form of 2D array.eg: r1- 00001

r2- 00100

r3- 01010

r4- 00110

r5- 00111 This means the elements are 1, 4, 10 , 6 and 7.

A number “n” is given. Let us say that n can be formed by doing bitwise OR operation on rows of given matrix. What is the minimum number of rows that needs to be deleted from the matrix so that “n” can never be formed by doing the OR of the rows.

If n is 14(01110) then it can be formed by doing r2|r3 or r3|r4. You can prevent n formation either by deleting {r2,r4} or {r3}. But {r3} has least number of elements so it is the required set.2) Find the average of mid 50% of elements in the running stream of integersI have not cleared round-II so no further questions.

College Name: IIT GANDHINAGAR

Analyst Interview Questions & Answers

Ola Cabs user image Rahul Kandalam

posted on 14 Jan 2015

Interview Questionnaire 

7 Questions

  • Q1. Standard HR: Tell me about yourself, why this company and how do you think we help you reach your goals?
  • Q2. Tell me one cool thing you got to do at IIT
  • Ans. 

    I got to participate in a robotics competition at IIT

    • Designed and built a robot from scratch

    • Programmed the robot to complete tasks autonomously

    • Competed against other teams from different colleges

    • Learned valuable skills in engineering and teamwork

  • Answered by AI
  • Q3. Why did you choose IIT and do you regret it? What's different here?
  • Ans. 

    I chose IIT for its reputation and opportunities. No regrets. The environment is competitive and challenging.

    • IIT has a strong reputation for producing successful graduates

    • I was attracted to the opportunities for research and innovation

    • The academic environment is highly competitive and challenging

    • I have no regrets about my decision to attend IIT

  • Answered by AI
  • Q4. What is a portfolio? How do you measure risk?
  • Ans. 

    A portfolio is a collection of investments. Risk can be measured through standard deviation, beta, or value at risk.

    • A portfolio is a combination of different investments such as stocks, bonds, and mutual funds.

    • The purpose of a portfolio is to diversify investments and reduce risk.

    • Risk can be measured through standard deviation, which measures the volatility of returns.

    • Beta measures the sensitivity of a portfolio to mar...

  • Answered by AI
  • Q5. What is beta? What is Value at risk? What is formula for beta?
  • Ans. 

    Beta is a measure of a stock's volatility. Value at risk is a statistical measure of potential losses. Formula for beta is Covariance(Stock, Market) / Variance(Market).

    • Beta measures a stock's sensitivity to market movements.

    • Value at risk is the maximum potential loss that an investment portfolio may suffer within a given time frame.

    • Beta formula is calculated by dividing the covariance of the stock and market returns by...

  • Answered by AI
  • Q6. What is covariance? How does it measure sensitivity? What is volatility?
  • Ans. 

    Covariance measures the relationship between two variables. It measures sensitivity by indicating the direction of the relationship.

    • Covariance is a statistical measure that shows how two variables are related to each other.

    • It measures the direction of the relationship between two variables.

    • A positive covariance indicates that the two variables move in the same direction.

    • A negative covariance indicates that the two vari...

  • Answered by AI
  • Q7. What is WACC? How do value a company? Suggest a method that can help you decide on project undertaking?
  • Ans. 

    WACC is the weighted average cost of capital. To value a company, one can use various methods such as DCF, comparables, or precedent transactions. A method to decide on project undertaking is NPV analysis.

    • WACC is the average cost of all the capital a company has raised

    • To value a company, one can use DCF, comparables, or precedent transactions

    • DCF involves projecting future cash flows and discounting them back to present...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: It was not tough. Practiced lots of quant questions.Couldn't manage time for verbal. Overall, it was okay! I lost five minutes over one question.
Tips: Face the verbal questions at the end if there is no specific cut off.Score in quant and then touch verbal part.Don't spend more than 2 mins on a question.
Duration: 60 minutes
Total Questions: 60

Round: Interview
Experience: It was very informal and I told them that I got to work as a student consultant for a space mission when she asked me about the cool stuff I did here. I tried to impress her by telling her how I made use of my time here at IIT and how important it is to use the opportunities when they are at arm length distance.
Tips: Be honest and impress HR. Try to smile and be active. They like active and positive people.And prepare for standard HR questions.

Round: Interview
Experience: It was a pure finance interview as my resume as completely finance type.I told all questions without any issues and these are standard questions if you expect finance type profile.
Tips: Be sure of what you put in your resume. If you cannot answer what's in your resume, you will be screwed.Try to steer your interview towards your stronghold and then make it impressive.If you don't know anything, let them know. It is totally fine.

Skill Tips: "Focus your skills when they say: Tell me about yourself.So they will get back to you saying: "You were saying you are strong in this. Can you elaborate". Just screw it."
Skills: Finance Knowledge, Analytical
College Name: IIT Madras

Analyst Interview Questions & Answers

Ola Cabs user image Sanjyot Thete

posted on 13 Mar 2015

Interview Questionnaire 

5 Questions

  • Q1. Why do you want to work with us?
  • Ans. 

    I am impressed with the company's reputation and growth potential, and I believe my skills and experience align well with the job requirements.

    • I have researched the company and am impressed with its reputation and growth potential

    • I believe my skills and experience align well with the job requirements

    • I am excited about the opportunity to work with a talented team and contribute to the company's success

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have the necessary skills, experience, and passion to excel in this role.

    • I have a proven track record of success in similar roles.

    • I am a quick learner and adaptable to new situations.

    • I am passionate about this industry and eager to contribute to its growth.

    • I have excellent communication and teamwork skills.

    • I am committed to delivering high-quality work and exceeding expectations.

  • Answered by AI
  • Q3. If we need you to transfer to another place ASAP and you haven't completed your current assignment, how would you handle it?
  • Ans. 

    I would prioritize completing my current assignment and then discuss the transfer with my supervisor to ensure a smooth transition.

    • I would communicate with my supervisor to understand the urgency of the transfer

    • I would prioritize completing my current assignment to the best of my ability

    • I would discuss the transfer with my supervisor to ensure a smooth transition

    • I would try to complete as much work as possible before l...

  • Answered by AI
  • Q4. What's the maximum number of runs a batsman can score in an ODI?
  • Ans. 

    A batsman can score a maximum of 264 runs in an ODI.

    • The maximum number of runs a batsman can score in an ODI is limited by the number of balls bowled and the number of boundaries hit.

    • The maximum number of balls bowled in an ODI is 300, assuming no extras are bowled.

    • If a batsman hits a boundary off every ball they face, they can score a maximum of 240 runs.

    • If a batsman hits sixes off every ball they face, they can score...

  • Answered by AI
  • Q5. Two jug problems, where you need to obtain a specified amount of water by using two differently sized jugs
  • Ans. 

    Solving two jug problems to obtain a specified amount of water using differently sized jugs.

    • Understand the capacity of each jug

    • Determine the amount of water needed

    • Fill one jug with water and pour it into the other jug

    • Repeat until the desired amount is reached

    • Use the remaining water in the larger jug to measure the remaining amount needed

    • Consider the possibility of multiple solutions

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Was resume shortlisted, nothing great about that.
Tips: Keep up the CPI, but I guess it's too late for that now.

Round: Test
Experience: Test wasn't too difficult. Can be cracked if you're in your game and have a chill mind.
Tips: General aptitude preparation should be started atleast before a month from placements. Solve GATE papers, institute placement tests, read CAT modules and their tips for faster problem solving. English needs time for those who haven't used it much in their childhood. But still the difficulty level of questions in these placement tests is easy.

Round: HR Interview
Experience: Was  generally good. Interviewer was young and we could connect.
Tips: It is extremely important that you remain calm. You need to tame that nervousness down. Think of the interview as a general talk with a stranger. Be your natural self. That's when the ideas hit you for the questions you haven't prepared. Practice interviewing with friends and read about the most common questions on the Interwebz.

Round: Puzzle Interview
Experience: Problems were easy. Asked for a pen and paper and slowly solved them.
Tips: Practice puzzles. There are some good sites for this.

Skills: Managing people, Analytical thinking
College Name: IIT BOMBAY

Skills evaluated in this interview

Jio Haptik Interview FAQs

How many rounds are there in Jio Haptik Customer Success Manager interview?
Jio Haptik interview process usually has 2 rounds. The most common rounds in the Jio Haptik interview process are Resume Shortlist and One-on-one Round.
How to prepare for Jio Haptik Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio Haptik. The most common topics and skills that interviewers at Jio Haptik expect are Presentation Skills, Python, Retention and SaaS Sales.

Tell us how to improve this page.

Jio Haptik Customer Success Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Interview Questions from Similar Companies

BYJU'S Interview Questions
3.1
 • 2.1k Interviews
Paytm Interview Questions
3.3
 • 748 Interviews
Swiggy Interview Questions
3.8
 • 424 Interviews
PolicyBazaar Interview Questions
3.6
 • 346 Interviews
Zomato Interview Questions
3.8
 • 310 Interviews
Fractal Analytics Interview Questions
4.0
 • 204 Interviews
Freshworks Interview Questions
3.5
 • 155 Interviews
Ola Cabs Interview Questions
3.4
 • 137 Interviews
MathCo Interview Questions
2.9
 • 110 Interviews
Zeta Interview Questions
3.3
 • 69 Interviews
View all
Jio Haptik Customer Success Manager Salary
based on 37 salaries
₹10 L/yr - ₹24 L/yr
10% more than the average Customer Success Manager Salary in India
View more details

Jio Haptik Customer Success Manager Reviews and Ratings

based on 10 reviews

2.9/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.1

Salary

2.6

Job security

2.7

Company culture

2.7

Promotions

2.7

Work satisfaction

Explore 10 Reviews and Ratings
Customer Success Manager
37 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Analyst
22 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Analyst
20 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Engineer
13 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Product Manager
9 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Jio Haptik with

Freshworks

3.5
Compare

InMobi

3.5
Compare

Swiggy

3.8
Compare

Ola Cabs

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview