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Seclore Customer Success Manager Interview Questions and Answers

Updated 7 Aug 2023

Seclore Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Told me to ask questions to the interviewer
Round 3 - Aptitude Test 

Logical and Quants Questions. 16 questions for 30 mins

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer success related questions. according to the JD

Interview questions from similar companies

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Questionnaire 

2 Questions

  • Q1. How a project manager can be successful.
  • Q2. How you make you worthy for the company

I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Newgen?
  • Q2. Have you worked on RFP ?
  • Ans. 

    Yes, I have worked on RFPs in my previous roles.

    • I have experience in creating and responding to RFPs.

    • I have worked on RFPs for various industries including technology and finance.

    • I am familiar with the process of gathering information, writing proposals, and submitting bids.

    • I have also collaborated with cross-functional teams to ensure timely and accurate completion of RFPs.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Newgen Software Technologies Associate Manager interview:
  • RFP
  • RFI
  • Demo
Interview preparation tips for other job seekers - Add keywords as per JD & requirements. Add Skill set separately. Project Details by Projects.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
4-6 weeks
Result
No response

I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Ready to relocate
  • Ans. 

    Yes, I am ready to relocate for the right opportunity.

    • I am open to relocating for a position that aligns with my career goals and offers growth opportunities.

    • I have relocated in the past for work and am comfortable with the process.

    • I am excited about the possibility of experiencing a new city or country and immersing myself in a different culture.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay true
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. M365 expert - Mail Flow architecture
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. All related to previous experience
Round 3 - Technical 

(1 Question)

  • Q1. Technical and managerial questions were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Be loyal with your resume as your previous experience matters alot
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
-

I applied via Naukri.com

Round 1 - Technical 

(1 Question)

  • Q1. How is release plan integrated with project plan?
  • Ans. 

    The release plan is a subset of the project plan that outlines the specific features or deliverables to be released at each stage of the project.

    • The release plan is developed based on the overall project plan, taking into account the project timeline, resources, and dependencies.

    • It includes details such as the scope of each release, the timeline for each release, and the resources required for each release.

    • The release ...

  • Answered by AI

Skills evaluated in this interview

Seclore Interview FAQs

How many rounds are there in Seclore Customer Success Manager interview?
Seclore interview process usually has 4 rounds. The most common rounds in the Seclore interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for Seclore Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Seclore. The most common topics and skills that interviewers at Seclore expect are Business Process Management, Project Management, Cross Selling, Retention and Account Management.

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Seclore Customer Success Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Seclore Customer Success Manager Salary
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₹12 L/yr - ₹45.9 L/yr
97% more than the average Customer Success Manager Salary in India
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