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Engaged Employer

Jio Haptik

Compare

3.4

based on 102 Reviews

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Jio Haptik Customer Success Manager Reviews

Updated 22 Dec, 2024

Overall Rating

2.9/5

based on 10 reviews

Rating distribution

3 (30.0%)

1 (10.0%)

4 (40.0%)

Category Ratings

3.1

Salary

3.1

Work-life balance

3.1

Skill development

2.7

Company culture

2.7

Promotions

2.7

Work satisfaction

2.6

Job security

What employees say about Jio Haptik?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

100% employees reported

Flexible timing

67% employees reported

Within country

56% employees reported

View more detailed insights

Gender based rating

2.5

Rated by Women

3 reviews

3.1

Rated by Men

7 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

10 reviews found

Sort by: Popular

Customer Success Manager in Bangalore / Bengaluru

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 22 Dec 2024

Likes

Gaining skills

Dislikes

Work culture is a mess and totally micromanage environment specially by the head of HR. If you open up for the right thing you are targeted, if you try to utilise your skills you will be treated like a dork.

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Customer Success Manager in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jul 2024

Likes

The entire interview experience was great. Timely updates and fast closure of the process was very helpful.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to comment

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

We are thrilled to hear about your positive experience at Jio Haptik. Your feedback inspires us to continue fostering a supportive and enriching work environment. We're committed to your growth and well-being, and it's heartening to know our efforts are appreciated.

Customer Success Manager in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2024

Likes

The best Interview experience , recruitment team was very helpful and they keep me updated as we progress in each stage

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing, everything is good

Work Details

Work days: Monday to Friday (Flexible Timings)

Employer’s Response

Customer Success Manager in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Aug 2024

Likes

Culture

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sometimes culture. Is not good

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Success Manager in Mumbai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Oct 2023

Likes

Nothing, cruel reliance culture.

Dislikes

Everything, advice - work there and experience yourself. I won't comment much. If possible try to avoid working and find work elsewhere

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

We regret that your experience at Jio Haptik has not met your expectations. Your insights are invaluable, and we are committed to addressing your concerns.

Customer Success Manager in New Delhi

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Sep 2023

Likes

Nothing. Maybe salary

Dislikes

No product strategy, no roadmap, poor leadership, micromanagement, no job security, high work load, no work-life balance

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Success Manager in Mumbai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 06 Mar 2024

Likes

Learning was good considering you had more work and less resources.

Dislikes

Job security Work life balance Leadership Product

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

We regret that your experience at Jio Haptik has not met your expectations. Your insights are invaluable, and we are committed to addressing your concerns.

You are reading trusted reviews. Keep reading to find out more about Jio Haptik.

Customer Success Manager in Mumbai

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2023

Likes

Opportunities are plenty

Dislikes

Culture is not upto mark

Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

We regret that your experience at Jio Haptik has not met your expectations. Your insights are invaluable, and we are committed to addressing your concerns.

Discover interview dos and don'ts from real experiences

Customer Success Manager in Mumbai

Full Time

Technology / IT Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 17 Apr 2024

Likes

Office is good in Mumbai

Salary - Good
Work-life balance - Good

Dislikes

No proper tools for working efficiently

Skill development - Poor
Job security - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Customer Success Manager in Mumbai

Full Time

Technology / IT Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 22 May 2023

Likes

People were helpful and Haptik had a good culture

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Being a start up the process and training were not been defined well

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Top trending discussions

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Career Advice

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Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an orde... read more

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Similar Designation Reviews

Project Manager (working remotely)

Full Time

Technology / IT Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Nov 2022

Likes

Nothing. This company has nothing to like.

Dislikes

They are literally killing the employees. Forget about work life balance, you wouldn't even get time to visit washroom. Erratic reporting structure, which leaves the project manager powerless. The project manager role is created just to get thrashed from clients. It's a mental torture. I have raised so many flags, but no response. I desperately want to quit

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Sales Manager (working remotely)

Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

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Skill development

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Job security

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Promotions

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Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Jul 2022

Likes

Culture and the CEO

Salary - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

None as of now

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Supervisor in Mumbai Suburban

Mutual Fund Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

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Job security

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Promotions

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Work-life balance

posted on 07 Mar 2022

Likes

I like. Jio company thanks my alot job requirements

Promotions - Excellent
Work satisfaction - Excellent

Dislikes

Salary - Bad
Skill development - Bad
Work-life balance - Bad

Work Details

Very good

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Other Jio Haptik Reviews

Software Engineer in Mumbai

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Nov 2024

Likes

Everything I appreciated about Haptik was from when I first started working at the company.

Dislikes

When I joined the organization, it fostered an open environment where employees could freely share their thoughts and ideas with leaders or relevant stakeholders. However, over time, this culture has shifted, and employees now hesitate to voice their concerns, fearing potential repercussions such as job insecurity.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Associate Program Manager in Bangalore / Bengaluru

Full Time

Technology / IT Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jun 2024

Likes

I joined haptik in Jan 2024 as APM working under Abhishek Ahirrao and Madhan Mohan. In just span of 6 months I got to learn alot. Even my hiring process was very smooth when I joined HR team was very supportive and kind. Worth joining if you like to learn and grow.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No Dislikes as of now.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Senior Software Engineer in Mumbai

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 22 Dec 2024

Likes

Challenges in Tech. People and culture. Understanding Managers. No boaring work, new day -> new challenges. Personal friendships at office.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Nothing different than typical startup, so it’s fine. No complaints.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Partnership Manager in Mumbai

Full Time

Enterprise & B2B Sales Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Sep 2024

Likes

Company’s culture was good till Sep ‘23

Dislikes

Toxic work culture Company’s environment has gone down the drain after they did the restructuring in Sep ‘23

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Overall Rating

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Category Ratings

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Skill development

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Job security

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Company culture

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Work-life balance

posted on 06 Jun 2024

Likes

Everything is good . Growth speed is not good .

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Worklife balance reducing day by day . But still best company in market .

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Graphic Designer in Mumbai

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Category Ratings

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Job security

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Promotions

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Work satisfaction

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Company culture

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Work-life balance

posted on 04 Jul 2024

Likes

everything, Haptik is a great place to work with the best cultre

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything is good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Front end Engineer in New Delhi

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Oct 2023

Likes

It used to be great place to work but that is not the case anymore.

Dislikes

Recently, there has been 20% layoff in the company, that lead to terrible work life balance. now there expecting people to work on even weekend, Last year salary increment was very low 2-

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

We regret that your experience at Jio Haptik has not met your expectations. Your insights are invaluable, and we are committed to addressing your concerns.

Associate Program Manager in Mumbai

Full Time

Other Hospital Staff Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

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Skill development

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Job security

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Promotions

2.0

Work satisfaction

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Company culture

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Work-life balance

posted on 26 Oct 2024

Likes

No Likes for this company

Dislikes

Company has a very toxic culture

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

QA Engineer in Mumbai

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

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Work-life balance

posted on 30 Oct 2023

Likes

Nothing at all

Dislikes

Less salary, no learning. Just work with no break and no life. Even after expressing, not much attention paid to the issues. Bad culture. Horrible people. Never ending work hours

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

We regret that your experience at Jio Haptik has not met your expectations. Your insights are invaluable, and we are committed to addressing your concerns.

Support Head in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jun 2024

Likes

Work-life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much to add here.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Customer Success Manager Jobs at Jio Haptik

View all

Customer Success Manager, Interakt

Mumbai

2-6 Yrs

Not Disclosed

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 Jio Haptik reviews submitted by Jio Haptik employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Jio Haptik is the right company for you. 100% of employees reported...Read more