American Express Processing Manager Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced processing executive with a strong background in managing operations and optimizing workflows.
• Over 5 years of experience in processing and operations management

• Skilled in streamlining processes to improve efficiency and reduce costs

• Proven track record of meeting deadlines and exceeding targets

• Strong leadership and communication skills, able to motivate teams to achieve goals
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Q2. Describe. Zomato Case study
Ans. 
Zomato is a food delivery and restaurant discovery platform.
• Zomato was founded in 2008 in India.

• It operates in multiple countries around the world.

• Zomato offers online food delivery, restaurant reviews, and table reservations.

• The company has faced competition from other food delivery platforms like Swiggy and Uber Eats.
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Q1. Give an example of good customer service.
Ans. 
A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.
• Listening actively to the customer's concerns

• Offering personalized solutions

• Following up to ensure satisfaction
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Q2. Give an example of bad customer service.
Ans. 
Being ignored by a customer service representative when seeking assistance.
• Long wait times on hold without any updates or assistance

• Rude or dismissive behavior from customer service representatives

• Lack of follow-up or resolution to customer inquiries or complaints
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Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
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Q4. Give an example of your biggest regret so far.
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Q1. Reasons for choosing this company.
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Q2. Reasons for gap in career.
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45 mins test for capital market, fund accounting

Normal aptitude test. Logic, reasoning, grammar, gk etc questions were asked

Q1. Tell me something about you.
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Q2. Why should you be hired
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Q1. Explain why you. What do you know about the company.
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Q2. Tell us something about you
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Q1. Career review asking mainly about achievments
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