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American Express Customer Service Associate Interview Questions and Answers

Updated 12 Feb 2024

American Express Customer Service Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Useful understand for problem solving ability. Analysis & mathematical data

Round 2 - Group Discussion 

Is a method of group discussions in a small or big ideas & information collect all solution get good.

Interview Preparation Tips

Topics to prepare for American Express Customer Service Associate interview:
  • Finance
  • Accounting
Interview preparation tips for other job seekers - I have try to this opportunity wish to all get for lot of information & hard work & smart work in a company goals and objectives.

I appeared for an interview in Aug 2019.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and friendly individual with a passion for helping others and providing excellent customer service.

    • I have a background in retail and hospitality, where I honed my customer service skills.

    • I am a good listener and problem-solver, always striving to find the best solution for the customer.

    • I am a team player and enjoy working in a fast-paced environment.

    • I am fluent in multiple languages, which helps me com...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Here and there, now and then, there arises an impulse inside me, asking if I was going to settle in this company forever. It was like being perforated in a swamp from where you’ve no away to come back out.
At times, I got my excuses to cover up my inability to get a better opportunity. The excuse was plain and simple, “I’m preparing for the government job and if I switch the job now, I might not get enough time to prepare for the gov job unlike with the current settled job”.
Our office team has had members full of the urge to switch the job for better pay. That’s what ultimately matters for them, or anyone for that matter. But as we know, the interview is not just a conversation between two people from different sides. An Interview always has a psychological effect on a candidate’s life as well. An interview is like a battle where either you win or lose. Unlike in medieval times, we show our endeavors through the interviews. While a cracked interview can elate you to another level, a failed interview can also push you to down to the dump of misery. And that is why normally people avoid going to interview when they are not pretty sure about success.
In our team, everyone keeps asking about when the interview will open in Amex. You’ll not believe but team members indeed gladden more upon knowing that no interview is being conducted on this time and will happen in future though than an interview is currently going on. An opportunity on hand to showcase one’s ability makes everyone nervous but knowing that opportunity will be there in the future to take care of coming miseries imparts everyone a comfort.
I would say I used to take lead on those occasions in informing members about the interview timings. In this way, I also vent out my frustrations to keep working in the same organization; an organization I don’t love anymore, for a long period (No, I am not against any company instead I am just illustrating how things went with me). I got an email from Amex about the next Interview openings for our profiles. I told about this to almost everyone in my team, and also beyond the team whoever was familiar to me. I had also taken a member of our team to an Interview to a different company (not Amex). I did not want to go for an interview in that company. But you know what, being an aspirant cricketer, I can tell that you need to play with weak cricket teams as well just to enhance your game for the all-important match. I, with my other friend, failed to crack that interview which I supposed will be a cakewalk. I did not know what was my feeling but obviously, I was not sad. But what happened next made me sad. I did not crack the all-important interview as well. I was told to try again after three months by Amex HR.
Though I was now trying to hide my failures from the team members, they were all knew it already. A friend of mine in the team even took a jibe at me saying Amex interview is not everyone to crack. Jibe like this has broken my heart inside, but I always pretended like I never took those interviews seriously and when I take seriously, I would be going to make it. This made a good solace to me as well. Now I needed a break, to start afresh again.
I went to Goa trip (I might be saying this casually, but I’m not meant how casually I have written it.) and then Shimla and also went back to home town. All this happened in less than a month time.
I was back again. But things were not back normal especially for me. My performance was dipping alarmingly. Adding fuel to fire, one of my friends cracked Amex interview. This was the same friend to whom I persuaded to go for Amex interview. All hangovers from the Goa, Shimla, and home were replaced by a sudden rise of competitiveness around.
Oh, I think I am beating around the bush, let me write about what matters.
By this time, a few more members have also cracked the interview and were serving notice period now. There were allegations of clearing the interview during the bulk-hiring, and allegations were by those who not gathered enough courage to at least face the interview. I was still pretty much one aspiring interview candidate who foolishly didn’t try to give interview in that so-called bulk-hiring. I thought I was rather sharpening my ax for own defined battle. This was not true; I was never prepared for the interview. I missed those alleged bulk-hiring interview solely because I was not well informed. I was partying all the time when I should have been in touch with other members to know when an interview scheduled. Now, I was regretting of not attending the interview. I promised myself to be cautious next time. In the meantime, I have been bullied by other members for not getting selected despite persuading all others for the interview on the first hand. My performance now touched a nadir. Once in consideration for the promotion, was now in a team where even a kid could come and teach a lesson or two to me.
One day, actually on one night, while I was returning from office in office cab. I realized that one of the members of our team was absent. That member was a potential Amex aspirant. Though it was quite mid-night and also member was a girl I still dared to dial her number. “Oh, Krishna! Finally, you are on time rather in time”, she told me. I was trying to decipher what did she mean with those sarcastic words. She added that she went to Amex interview and her along with 10 more aspirants cleared the first 3 round of the interview. And there was only one round left to get selected. I was fuming on myself now. Why the hell was I not aware of this interview again. But, to my reprieve, she also told me that a fresh candidate can also apply for the interview on the next day.
I reached to my home and tried to tale sleep so that I could wake up on time for the interview. I had only 4 hours to sleep. However, I was not able to sleep in fear that I might not wake up on time and interview get missed again. I called one of my friends who were equally if not more desired to crack Amex interview. He never said a word to me on phone but “okay what time should we meet”. I could relate his desperation. I was happy to be with someone having the same level of desperation.
We met at the metro station. We both shocked to see each other. I was thinking I would surprise him with my neat and clean dressing, but I was equally surprised to see him.
We both reached the interview venue. We were now not surprised to see many members of our team already arrived at the venue for the interview. It was rather comforting to see other members around. We were waiting for the interview warily. We were not meant to miss any clue or chance that can provide a lead to others on us or me. Then I saw a few of already joined estranged members of our team. They were all happy and intentionally coming to us to the solace that everything would be fine. I knew that they were just fulfilling their duty in a very murky way.
Interview started. This new day interview started from the beginning for everyone those arrived on the day. A few rounds of initial interview were done. A few candidates now remained there until the final round. The final round was supposed to main round and only challenging round for us. Now, our fate was hanging by thin air. The final round interview started. The first candidate was from our team itself and he was rejected within 4 minutes of the verbal interview. We were not getting tensed with every rejection. Finally, the girl I called last night was interviewed and she was ‘selected’. Woohoo!! She was on the seventh cloud but I thought she was still pretending to be normal as if this achievement was nothing against her potential. Now, it was interview time of my friend (who I met at the metro station). He was preparing himself like a judgment day for him. His interview lasted for more than 5 minutes which I thought was the lengthiest interview and so he must have to get selected.
Now, only I was left to go into the interview room. I don’t know why I was last among those 20 candidates selected for the final round. May be because only I destined to write interview story. And as said, a protagonist always come to conclude the things. I have had nothing in my mind that I would say ‘prepared’. I entered into the interview room. A well looking professional just asked me to sit down. I was not nervous this time, unlike all other occasions of an interview. I knew I had nothing to lose. I already embarrassed myself from my team members enough for being a foolish loser.
In the interview, I was asked to tell about myself. I told him everything I could say about me without losing my composure. And I took one and a half minute to tell about myself. For a moment, I waited for another question. Instead, I was told to go outside and wait for the result. How the hell there could be only one question for me and that too “tell me about yourself”. Nevertheless, I told something that one in a million might have said in their “tell me about yourself” question. I am not going to reveal what were those words. Before leaving the room, I confidently asked the interviewer if there was anything in a resume that might concern him. “No, no everything is good,” I thought he must have said this to make me outside the room.
The interview concluded, now was the time for everyone left to wait for the final announcement.
An HR lady came and counted a few names, 8 names to be precise. In that list, we have had our names. We were almost happy already. She took us to another room. She counted 7 names and announced that there selected. Oh, my god! I had my name on that selected list. I was feeling absolved of all untold crimes.
Then, we heard that my friend (to whom I met at the metro station) was neither selected not rejected, instead, his candidacy was on hold. I was showing a sign of happiness along with sympathy for my friend. He was so close. Moral of the story is “never give up”.
Thank you for reading.

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Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Customer Service Associate Jobs at American Express

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Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different organization.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a more challenging role that aligns with my career goals.

    • Wanting to work in a different industry to gain new experiences.

    • Desire to work in a company with a better work-life balance.

    • Seeking better compensation and benefits.

    • Wanting to work in a more supportive and collaborative tea

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Service Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Achieved monthly targets for customer sati

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.

    • I have a friendly and approachable demeanor, which helps me build rapport with customers.

    • I am a good listener and can empathize with customers' concerns and needs.

    • I am highly organized and can handle multiple tasks efficiently.

    • I have a problem-solving mindset and can think quickly on my f...

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace

  • Answered by AI

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Customer Service Executive interview:
  • Interviewing
  • Communication Skills
Interview preparation tips for other job seekers - Prepare for the most common questions like information abour yourself and job profile in previous companies if any. Be precise and to the point, but conversational.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
  • Q2. Background experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
  • Q2. Behavioral question
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

Interview Questionnaire 

2 Questions

  • Q1. Self Introduction
  • Q2. About company wt do you know

Interview Preparation Tips

Interview preparation tips for other job seekers - As I was a fresher they didn't ask much but u should be calm and bold to answer any questions. Please know about the company.

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Behavioural test like 60 questions.

Round 2 - Technical 

(2 Questions)

  • Q1. About Trade life cycle
  • Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
  • Answered Anonymously
  • Q2. What is Asset Management?
  • Ans. 

    Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.

    • Asset management involves tracking, maintaining, and disposing of assets.

    • It includes activities such as inventory management, maintenance scheduling, and financial planning.

    • Asset management aims to ensure assets are utilized efficiently and effectively.

    • Examples of assets that can be managed include physi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Investment Banking
  • CIBOP
Interview preparation tips for other job seekers - Be prepared on some of basic soft skill questions. Good intro is required to good start for interview. That'll impact on the results also.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

American Express Interview FAQs

How many rounds are there in American Express Customer Service Associate interview?
American Express interview process usually has 2 rounds. The most common rounds in the American Express interview process are Aptitude Test and Group Discussion.
How to prepare for American Express Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, International Voice Process, Communication Skills, Customer Handling and customer support.

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American Express Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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American Express Customer Service Associate Salary
based on 52 salaries
₹3 L/yr - ₹9 L/yr
114% more than the average Customer Service Associate Salary in India
View more details

American Express Customer Service Associate Reviews and Ratings

based on 15 reviews

2.8/5

Rating in categories

3.2

Skill development

3.0

Work-life balance

3.2

Salary

2.9

Job security

2.8

Company culture

2.6

Promotions

2.9

Work satisfaction

Explore 15 Reviews and Ratings
Customer Service Associate (Voice)

Noida,

Gurgaon / Gurugram

+1

1-6 Yrs

₹ 3.7-6.5 LPA

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