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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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American Express Customer Care Professional Interview Questions and Answers

Updated 17 May 2020

American Express Customer Care Professional Interview Experiences

1 interview found

Customer Care Professional Interview Questions & Answers

user image Anonymous

posted on 11 May 2020

I applied via Referral and was interviewed before May 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What are your strengths?
    • View 9 more answers
  • Q2. Why customer service?
  • Ans. 

    Customer service allows me to help people and provide excellent support.

    • I enjoy assisting and solving problems for customers.

    • I have strong communication and interpersonal skills.

    • I find satisfaction in providing excellent service and exceeding customer expectations.

    • I believe in building positive relationships with customers.

    • Customer service allows me to contribute to the success of a company by ensuring customer satisfa...

    • Answered by AI
    View 4 more answers
  • Q3. What is that you can do differently from others?
    • Add your answer
  • Q4. What are your areas of opportunity?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real and remain be yourself. Do not make up things rather be honest not to the interviewer but to yourself. Think in long term perspective. Trust in God and yourself.

Customer Care Professional Jobs at American Express

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Interview Tips & Stories
2w
honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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#4 Best Large Company - 2022

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#1 Best Large Financial Services Company - 2022

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#18 Best Large Company - 2021

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American Express Interview FAQs

How to prepare for American Express Customer Care Professional interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, voice process, International Voice Process, customer care and international call center.

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American Express Interviews By Designations

Interview Questions for Popular Designations

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Low Confidence means the data is based on a small number of responses received from the candidates.

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American Express Customer Care Professional Salary
based on 45 salaries
₹3.6 L/yr - ₹8.5 L/yr
86% more than the average Customer Care Professional Salary in India
View more details

American Express Customer Care Professional Reviews and Ratings

based on 14 reviews

4.8/5

Rating in categories

4.6

Skill development

4.6

Work-Life balance

5.0

Salary & Benefits

4.7

Job Security

4.8

Company culture

4.6

Promotions/Appraisal

4.5

Work Satisfaction

Explore 14 Reviews and Ratings
Customer Care Professional Jobs at American Express
Hiring For Customer Care Professional (International Voice Process)

Gurgaon / Gurugram

1-6 Yrs

Not Disclosed

Customer Care Professional

New Delhi,

Gurgaon / Gurugram

+1

1-6 Yrs

Not Disclosed

Customer Care Professional

Kolkata,

Mumbai

+5

2-6 Yrs

Not Disclosed

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