American Express CSR Executive Interview Questions and Answers

Q1. Introduction questions
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Q2. Why we should hire you?
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Q1. Introduce yourself
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I am a seasoned HR professional with 10+ years of experience in recruitment, employee relations, and performance management.
• 10+ years of experience in HR

• Specialize in recruitment, employee relations, and performance management

• Strong communication and interpersonal skills
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Q2. Would you like to relocate?
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Yes, I am open to relocating for the right opportunity.
• I am open to exploring new locations for career growth

• I am willing to relocate if it aligns with my career goals

• I have relocated in the past for career advancement
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Q1. Introduce yourself
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I am a seasoned HR professional with 10+ years of experience in recruitment, employee relations, and performance management.
• Bachelor's degree in Human Resources Management

• SHRM-CP certification

• Led successful recruitment campaigns resulting in 20% increase in qualified candidates

• Implemented employee engagement initiatives resulting in 15% decrease in turnover rate
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Q2. Would you like to relocate
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Yes, I am open to relocating for the right opportunity.
• I am open to exploring new locations for career growth

• I have relocated in the past for job opportunities

• I am willing to consider relocation if it aligns with my career goals
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Q3. Why did you switch from engineering to HR
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I switched from engineering to HR because I discovered my passion for working with people and helping them reach their full potential.
• Realized passion for working with people

• Enjoyed helping others reach their potential

• Strong communication and interpersonal skills

• Desire to make a positive impact on organizational culture
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Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
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CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Q1. What is invoicing
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Invoicing is the process of sending a bill to a customer for goods or services provided.
• Invoicing includes details such as the quantity of items, price per item, total amount due, payment terms, and payment instructions.

• It is an important part of the billing process for businesses to receive payment for their products or services.

• Invoices can be sent electronically or in paper format.

• Invoicing helps businesses keep tra...read more
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Q2. What id3 way matching
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3-way matching is a process used in accounting to ensure that the three documents - purchase order, invoice, and receiving report - match.
• Three documents involved: purchase order, invoice, and receiving report

• Ensures accuracy and prevents fraud

• Helps in verifying the quantity, price, and terms of the transaction
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Q3. Types of po number
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Types of PO numbers include standard PO numbers, blanket PO numbers, and contract PO numbers.
• Standard PO numbers are used for one-time purchases.

• Blanket PO numbers are used for multiple purchases over a period of time.

• Contract PO numbers are used for purchases based on a specific contract agreement.
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Q4. What do you understand p2p
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P2P stands for peer-to-peer, a decentralized communication model where two or more parties interact directly with each other.
• P2P networks allow users to share resources, such as files or bandwidth, without the need for a central server.

• Examples of P2P networks include BitTorrent for file sharing and Bitcoin for cryptocurrency transactions.

• P2P communication can be more secure and efficient than traditional client-server
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Q5. Difference in po and invoice
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PO is a purchase order issued by a buyer to a seller, outlining the products or services to be purchased. An invoice is a bill issued by the seller to the buyer, requesting payment for the products or services provided.
• Purchase Order (PO) is issued by the buyer to the seller, specifying the products or services to be purchased.

• Invoice is issued by the seller to the buyer, requesting payment for the products or services...read more
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Q1. What is your current CTC
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Q2. What is work experience
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Basic accounting question, managerial questions, aptitude knowledge test , quantitative knowledge

Q1. Brief about yourself
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Q2. Basic questions on derivative market and accounting concepts ,
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Q3. Question on accounting entries
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Q1. Selection process discussion on salary
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Q1. What is your weakness
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My greatest weakness is that I tend to be overly critical of my own work.
• I have a tendency to spend too much time perfecting tasks

• I can be too hard on myself when things don't go as planned

• I am working on finding a balance between striving for excellence and being too self-critical
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Q2. What is your strength
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My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
• Strong communication skills to effectively understand and address customer needs

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Ability to remain calm and patient in challenging situations
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