American Express CSR Executive Interview Questions and Answers

I am a seasoned HR professional with 10+ years of experience in recruitment, employee relations, and performance management.

• 10+ years of experience in HR

• Specialize in recruitment, employee relations, and performance management

• Strong communication and interpersonal skills

Yes, I am open to relocating for the right opportunity.

• I am open to exploring new locations for career growth

• I am willing to relocate if it aligns with my career goals

• I have relocated in the past for career advancement

I am a seasoned HR professional with 10+ years of experience in recruitment, employee relations, and performance management.

• Bachelor's degree in Human Resources Management

• SHRM-CP certification

• Led successful recruitment campaigns resulting in 20% increase in qualified candidates

• Implemented employee engagement initiatives resulting in 15% decrease in turnover rate

Yes, I am open to relocating for the right opportunity.

• I am open to exploring new locations for career growth

• I have relocated in the past for job opportunities

• I am willing to consider relocation if it aligns with my career goals

I switched from engineering to HR because I discovered my passion for working with people and helping them reach their full potential.

• Realized passion for working with people

• Enjoyed helping others reach their potential

• Strong communication and interpersonal skills

• Desire to make a positive impact on organizational culture

CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove

Invoicing is the process of sending a bill to a customer for goods or services provided.

• Invoicing includes details such as the quantity of items, price per item, total amount due, payment terms, and payment instructions.

• It is an important part of the billing process for businesses to receive payment for their products or services.

• Invoices can be sent electronically or in paper format.

• Invoicing helps businesses keep tra...read more

3-way matching is a process used in accounting to ensure that the three documents - purchase order, invoice, and receiving report - match.

• Three documents involved: purchase order, invoice, and receiving report

• Ensures accuracy and prevents fraud

• Helps in verifying the quantity, price, and terms of the transaction

Types of PO numbers include standard PO numbers, blanket PO numbers, and contract PO numbers.

• Standard PO numbers are used for one-time purchases.

• Blanket PO numbers are used for multiple purchases over a period of time.

• Contract PO numbers are used for purchases based on a specific contract agreement.

P2P stands for peer-to-peer, a decentralized communication model where two or more parties interact directly with each other.

• P2P networks allow users to share resources, such as files or bandwidth, without the need for a central server.

• Examples of P2P networks include BitTorrent for file sharing and Bitcoin for cryptocurrency transactions.

• P2P communication can be more secure and efficient than traditional client-server

PO is a purchase order issued by a buyer to a seller, outlining the products or services to be purchased. An invoice is a bill issued by the seller to the buyer, requesting payment for the products or services provided.

• Purchase Order (PO) is issued by the buyer to the seller, specifying the products or services to be purchased.

• Invoice is issued by the seller to the buyer, requesting payment for the products or services...read more

My greatest weakness is that I tend to be overly critical of my own work.

• I have a tendency to spend too much time perfecting tasks

• I can be too hard on myself when things don't go as planned

• I am working on finding a balance between striving for excellence and being too self-critical

My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.

• Strong communication skills to effectively understand and address customer needs

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Ability to remain calm and patient in challenging situations