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Amazon Web Services Cloud Support Engineer Interview Questions, Process, and Tips for Experienced

Updated 23 Oct 2024

Top Amazon Web Services Cloud Support Engineer Interview Questions and Answers for Experienced

Amazon Web Services Cloud Support Engineer Interview Experiences for Experienced

7 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. OS concepts- boot, handshake, dhcp, dora
  • Q2. Networking concepts
Round 2 - Behavioral 

(2 Questions)

  • Q1. Database concepts and Sql questions
  • Q2. Datawarehousing concepts
Round 3 - Behavioral 

(2 Questions)

  • Q1. Previous project details
  • Q2. Explain critical issue worked on
Round 4 - HR 

(2 Questions)

  • Q1. Explain previous project in detail.
  • Q2. Explain critical issue worked on.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Technical questions on networking and OS

Cloud Support Engineer Interview Questions Asked at Other Companies for undefined

Q1. How you will handle a production down environment?
Q2. How internet works when you browse a site
Q3. How DNS works and commands of network
Q4. In-depth Windows OS level troubleshooting
Q5. Use of IAM and what for we are using IAM
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test was generic and behavioral support gotchas

Round 2 - Technical 

(2 Questions)

  • Q1. In-depth Windows OS level troubleshooting
  • Ans. 

    Troubleshooting Windows OS at a deep level to identify and resolve issues

    • Start by checking event logs for any errors or warnings

    • Use built-in troubleshooting tools like Task Manager, Resource Monitor, and Event Viewer

    • Check for software conflicts or driver issues

    • Run system file checker (sfc /scannow) to repair corrupted system files

    • Consider performing a clean boot to isolate the issue

  • Answered by AI
  • Q2. Windows crash , BSOD, registry, OS boot process in depth

Interview Preparation Tips

Topics to prepare for Amazon Web Services Cloud Support Engineer interview:
  • Windows Server
  • Networking
Interview preparation tips for other job seekers - Be prepared and study well all the best

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Online self assessment followed by round 2(basic of OS, networking, databases), then round 3(technical work exp.) then round 4 with Manager discussion.

Round 3 - One-on-one 

(1 Question)

  • Q1. Question on os, networking, database,
Round 4 - One-on-one 

(1 Question)

  • Q1. Ansible, Jenkins, Docker, Sonarqube, Prometheus and grafana, Linux commands

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager round

Amazon Web Services interview questions for designations

 Cloud Support

 (1)

 Cloud Support Associate

 (5)

 Cloud Engineer

 (2)

 Cloud Support Analyst

 (1)

 Technical Support Engineer

 (2)

 Technical Support Associate

 (2)

 Seller Support Associate

 (1)

 Network Engineer

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 5 interview rounds.

Round 1 - ONLINE ASSESSMENT 

(2 Questions)

  • Q1. How you will handle a production down environment?
  • Ans. 

    I will prioritize identifying the root cause, communicate with stakeholders, and work on resolving the issue as quickly as possible.

    • Quickly assess the situation to identify the root cause of the production down environment

    • Communicate with stakeholders to keep them informed about the issue and the steps being taken to resolve it

    • Work with the team to troubleshoot and resolve the issue as quickly as possible

    • Implement any ...

  • Answered by AI
  • Q2. Networking and OS basic questions
Round 2 - One-on-one 

(2 Questions)

  • Q1. Troubleshoot network down situation
  • Ans. 

    To troubleshoot a network down situation, start by checking physical connections, rebooting devices, checking network configurations, and monitoring network traffic.

    • Check physical connections (cables, ports)

    • Reboot devices (routers, switches)

    • Check network configurations (IP addresses, subnet masks)

    • Monitor network traffic for any anomalies

  • Answered by AI
  • Q2. How internet works when you browse a site
  • Ans. 

    When you browse a site, the internet works by sending data packets between your device and the website's server.

    • Your device sends a request to the website's server through your internet service provider (ISP)

    • The request is broken down into data packets which travel through various network devices like routers and switches

    • The server receives the request, processes it, and sends back data packets with the website's conte...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. How DNS works and commands of network
  • Ans. 

    DNS is a system that translates domain names to IP addresses. Commands like nslookup and dig are used to troubleshoot DNS.

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • Commands like nslookup and dig are used to troubleshoot DNS

    • DNS operates through a hierarchical system of servers

  • Answered by AI
  • Q2. OS boot sequence
Round 4 - One-on-one 

(1 Question)

  • Q1. Amazon leadership principle
Round 5 - One-on-one 

(1 Question)

  • Q1. A scenario where you have solved a complex situation with minimal affect

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn basic networking and OS concepts. Learn leadership principle and answer in STAR format

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Interview questions were related to networking( like TCP IP model, NAT), OS LIKE scheduling algorithm, threading etc
  • Q2. When you openAmazon.com what happensin background
Round 2 - HR 

(1 Question)

  • Q1. On leadership principle scenario
Round 1 - Assesment 

(1 Question)

  • Q1. Will check decision making skills, technical, behavioural, and self centric questions.
Round 2 - Technical 

(1 Question)

  • Q1. Domain specific questions like Networking, security etc.
Round 3 - Technical 

(1 Question)

  • Q1. Operating system related questions will be asked
Round 4 - Behavioral 

(1 Question)

  • Q1. Focused on Amazon leadership principles, achievements, and past organisation experience.
Round 5 - Behavioral 

(1 Question)

  • Q1. Focused on Amazon leadership principles

Interview Preparation Tips

Interview preparation tips for other job seekers - Focuse on basics and the headers

Interview questions from similar companies

Interview Preparation Tips

Round: Test
Experience: It was a blend of topics from IT,CSE and ECE. Try to concentrate on coding and networks for this round. mostly luck based

Round: Group Discussion
Experience: A very easy round. Can easily clear it if you have minimum skills

Round: Technical Interview
Experience: needs a sound knowledge in networking .

Round: HR Interview
Experience: your personality and the way you behave matters a lot. Try to be humble and truthful

General Tips: as I mentioned earlier keep trying never loose hope
Skills: communication skills, grasping power , knowledge
College Name: VIT VELLORE
Motivation: high package :P
Funny Moments: none . but had to go to bangalore for interview which was fun :)

I applied via Campus Placement and was interviewed in Jan 2016. There were 3 interview rounds.

Interview Preparation Tips

Round: Test
Experience: Tested basics in each subject

Round: Technical Interview
Experience: Had asked me about my projects in detail. Some DSA questions were asked. Asked to code in C for some questions.

Round: Technical Interview
Experience: Asked questions about data structures and some more algorithms. Tested in Probability and some quant.

College Name: IIT Madras

Interview Questionnaire 

6 Questions

  • Q1. Tell us about yourself ?
  • Q2. Any knowledge of Networks/DS?
  • Ans. 

    Yes

    • Knowledge of network protocols and architectures

    • Understanding of data structures and algorithms

    • Experience with network troubleshooting and analysis

    • Familiarity with network security and encryption

    • Proficiency in network programming and socket programming

  • Answered by AI
  • Q3. Which projects do you like the most?
  • Q4. How was your test ?
  • Ans. 

    The test went well, I was able to complete all the tasks within the given time frame.

    • I prepared well for the test by reviewing relevant materials

    • I managed my time effectively during the test

    • I was able to solve all the problems and complete all the tasks

    • I double-checked my work to ensure accuracy

  • Answered by AI
  • Q5. Why CISCO ? Tell something about it
  • Q6. Which companies have you applied for till day 4 ?

Interview Preparation Tips

Round: Test
Experience: 30 questions on Technical knowledge - Basic C, DS, Microprocessor, OS, Networks, Circuit Designs.
20 questions on Aptitude.
Total Questions: 50

Round: Technical Interview
Experience: It was a 25-30 minute round. Apart from the questions mentioned, they asked questions related to BTP(Signal Processing) and Microprocessor 8085.
Tips: Basic C, EE 370 and Microprocessor 8085 will be helpful. They will look for Networks related questions. Revise the related courses and attend PPTs.

Round: HR Interview
Experience: It was a 15-minute round.

General Tips: Analytical thinking is important and you should have good technical knowledge and a decent academic record.
College Name: IIT KANPUR

Skills evaluated in this interview

Amazon Web Services Interview FAQs

How many rounds are there in Amazon Web Services Cloud Support Engineer interview for experienced candidates?
Amazon Web Services interview process for experienced candidates usually has 3-4 rounds. The most common rounds in the Amazon Web Services interview process for experienced candidates are One-on-one Round, Technical and Behavioral.
How to prepare for Amazon Web Services Cloud Support Engineer interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon Web Services. The most common topics and skills that interviewers at Amazon Web Services expect are Technical Support, Linux, Troubleshooting, Python and DNS.
What are the top questions asked in Amazon Web Services Cloud Support Engineer interview for experienced candidates?

Some of the top questions asked at the Amazon Web Services Cloud Support Engineer interview for experienced candidates -

  1. How you will handle a production down environme...read more
  2. How internet works when you browse a s...read more
  3. How DNS works and commands of netw...read more
How long is the Amazon Web Services Cloud Support Engineer interview process?

The duration of Amazon Web Services Cloud Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Web Services Cloud Support Engineer Interview Process for Experienced

based on 6 interviews

Interview experience

4.7
  
Excellent
View more
Amazon Web Services Cloud Support Engineer Salary
based on 282 salaries
₹10.1 L/yr - ₹33.4 L/yr
123% more than the average Cloud Support Engineer Salary in India
View more details

Amazon Web Services Cloud Support Engineer Reviews and Ratings

based on 39 reviews

3.7/5

Rating in categories

4.0

Skill development

3.2

Work-life balance

4.3

Salary

3.0

Job security

3.6

Company culture

3.5

Promotions

3.3

Work satisfaction

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