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Amazon Web Services Cloud Support Engineer Interview Questions, Process, and Tips for Experienced

Updated 23 Oct 2024

Top Amazon Web Services Cloud Support Engineer Interview Questions and Answers for Experienced

Amazon Web Services Cloud Support Engineer Interview Experiences for Experienced

7 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. OS concepts- boot, handshake, dhcp, dora
  • Q2. Networking concepts
Round 2 - Behavioral 

(2 Questions)

  • Q1. Database concepts and Sql questions
  • Q2. Datawarehousing concepts
Round 3 - Behavioral 

(2 Questions)

  • Q1. Previous project details
  • Q2. Explain critical issue worked on
Round 4 - HR 

(2 Questions)

  • Q1. Explain previous project in detail.
  • Q2. Explain critical issue worked on.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Technical questions on networking and OS

Cloud Support Engineer Interview Questions Asked at Other Companies for Experienced

Q1. How you will handle a production down environment?
Q2. How internet works when you browse a site
Q3. How DNS works and commands of network
Q4. In-depth Windows OS level troubleshooting
Q5. Use of IAM and what for we are using IAM
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test was generic and behavioral support gotchas

Round 2 - Technical 

(2 Questions)

  • Q1. In-depth Windows OS level troubleshooting
  • Ans. 

    Troubleshooting Windows OS at a deep level to identify and resolve issues

    • Start by checking event logs for any errors or warnings

    • Use built-in troubleshooting tools like Task Manager, Resource Monitor, and Event Viewer

    • Check for software conflicts or driver issues

    • Run system file checker (sfc /scannow) to repair corrupted system files

    • Consider performing a clean boot to isolate the issue

  • Answered by AI
  • Q2. Windows crash , BSOD, registry, OS boot process in depth

Interview Preparation Tips

Topics to prepare for Amazon Web Services Cloud Support Engineer interview:
  • Windows Server
  • Networking
Interview preparation tips for other job seekers - Be prepared and study well all the best

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Online self assessment followed by round 2(basic of OS, networking, databases), then round 3(technical work exp.) then round 4 with Manager discussion.

Round 3 - One-on-one 

(1 Question)

  • Q1. Question on os, networking, database,
Round 4 - One-on-one 

(1 Question)

  • Q1. Ansible, Jenkins, Docker, Sonarqube, Prometheus and grafana, Linux commands

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager round

Amazon Web Services interview questions for designations

 Cloud Support

 (1)

 Cloud Support Associate

 (5)

 Cloud Engineer

 (2)

 Cloud Support Analyst

 (1)

 Technical Support Engineer

 (2)

 Technical Support Associate

 (2)

 Seller Support Associate

 (1)

 Software Engineer

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 5 interview rounds.

Round 1 - ONLINE ASSESSMENT 

(2 Questions)

  • Q1. How you will handle a production down environment?
  • Ans. 

    I will prioritize identifying the root cause, communicate with stakeholders, and work on resolving the issue as quickly as possible.

    • Quickly assess the situation to identify the root cause of the production down environment

    • Communicate with stakeholders to keep them informed about the issue and the steps being taken to resolve it

    • Work with the team to troubleshoot and resolve the issue as quickly as possible

    • Implement any ...

  • Answered by AI
  • Q2. Networking and OS basic questions
Round 2 - One-on-one 

(2 Questions)

  • Q1. Troubleshoot network down situation
  • Ans. 

    To troubleshoot a network down situation, start by checking physical connections, rebooting devices, checking network configurations, and monitoring network traffic.

    • Check physical connections (cables, ports)

    • Reboot devices (routers, switches)

    • Check network configurations (IP addresses, subnet masks)

    • Monitor network traffic for any anomalies

  • Answered by AI
  • Q2. How internet works when you browse a site
  • Ans. 

    When you browse a site, the internet works by sending data packets between your device and the website's server.

    • Your device sends a request to the website's server through your internet service provider (ISP)

    • The request is broken down into data packets which travel through various network devices like routers and switches

    • The server receives the request, processes it, and sends back data packets with the website's conte...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. How DNS works and commands of network
  • Ans. 

    DNS is a system that translates domain names to IP addresses. Commands like nslookup and dig are used to troubleshoot DNS.

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • Commands like nslookup and dig are used to troubleshoot DNS

    • DNS operates through a hierarchical system of servers

  • Answered by AI
  • Q2. OS boot sequence
Round 4 - One-on-one 

(1 Question)

  • Q1. Amazon leadership principle
Round 5 - One-on-one 

(1 Question)

  • Q1. A scenario where you have solved a complex situation with minimal affect

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn basic networking and OS concepts. Learn leadership principle and answer in STAR format

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Interview questions were related to networking( like TCP IP model, NAT), OS LIKE scheduling algorithm, threading etc
  • Q2. When you openAmazon.com what happensin background
Round 2 - HR 

(1 Question)

  • Q1. On leadership principle scenario
Round 1 - Assesment 

(1 Question)

  • Q1. Will check decision making skills, technical, behavioural, and self centric questions.
Round 2 - Technical 

(1 Question)

  • Q1. Domain specific questions like Networking, security etc.
Round 3 - Technical 

(1 Question)

  • Q1. Operating system related questions will be asked
Round 4 - Behavioral 

(1 Question)

  • Q1. Focused on Amazon leadership principles, achievements, and past organisation experience.
Round 5 - Behavioral 

(1 Question)

  • Q1. Focused on Amazon leadership principles

Interview Preparation Tips

Interview preparation tips for other job seekers - Focuse on basics and the headers

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Where do we use BigInteger in java ?
  • Ans. 

    BigInteger is used for mathematical operations involving very large integers in Java.

    • BigInteger is used when the range of values supported by primitive data types like int and long is not sufficient.

    • It is commonly used in cryptography and security applications.

    • It provides methods for arithmetic, bitwise, and logical operations on large integers.

    • Example: calculating factorial of a large number, generating large prime nu

  • Answered by AI
  • Q2. Merge Sort Algo code in java
  • Ans. 

    Merge Sort Algo code in java

    • Divide the array into two halves

    • Recursively sort the two halves

    • Merge the sorted halves

    • Time complexity: O(n log n)

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Genpact Software Engineer interview:
  • Core Java
  • DSA
Interview preparation tips for other job seekers - Not a very good interview experience. I was asked 2-3 questions only. Not satisfied with interview process.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Prepare normal for aptitude - maths, quant, analytic

Round 2 - Group Discussion 

My GD topic was Is internet good for students or not

Round 3 - Coding Test 

I didn't attempt this as I was noob back in third year Engg

Round 4 - HR 

(1 Question)

  • Q1. Basic questions can you relocate, tell me about ur GD and composition

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy peasy give ur best. Prepare well. Hope u get the job. Phir tho google ka hi dream rhe gaya he mera.

Interview Questionnaire 

1 Question

  • Q1. Mainframe questions, some direct and some scenario based.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a good experience. Interview process was smoothly. There were 3 rounds.
1. Technical ( lasted for 1 hour)
2. Techno manageria( 30 mins)
3. HR(30 mins)

Project based questions and scenario based questions were asked.
Hike was also good.

Amazon Web Services Interview FAQs

How many rounds are there in Amazon Web Services Cloud Support Engineer interview for experienced candidates?
Amazon Web Services interview process for experienced candidates usually has 3-4 rounds. The most common rounds in the Amazon Web Services interview process for experienced candidates are One-on-one Round, Technical and Behavioral.
How to prepare for Amazon Web Services Cloud Support Engineer interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon Web Services. The most common topics and skills that interviewers at Amazon Web Services expect are Technical Support, Linux, Troubleshooting, Python and DNS.
What are the top questions asked in Amazon Web Services Cloud Support Engineer interview for experienced candidates?

Some of the top questions asked at the Amazon Web Services Cloud Support Engineer interview for experienced candidates -

  1. How you will handle a production down environme...read more
  2. How internet works when you browse a s...read more
  3. How DNS works and commands of netw...read more
How long is the Amazon Web Services Cloud Support Engineer interview process?

The duration of Amazon Web Services Cloud Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Web Services Cloud Support Engineer Interview Process for Experienced

based on 6 interviews

Interview experience

4.7
  
Excellent
View more

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Amazon Web Services Cloud Support Engineer Salary
based on 307 salaries
₹10 L/yr - ₹39.3 L/yr
121% more than the average Cloud Support Engineer Salary in India
View more details

Amazon Web Services Cloud Support Engineer Reviews and Ratings

based on 41 reviews

3.8/5

Rating in categories

4.1

Skill development

3.4

Work-life balance

4.3

Salary

3.2

Job security

3.7

Company culture

3.7

Promotions

3.3

Work satisfaction

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