Amazon Customer Service Specialist Interview Questions and Answers

Q1. Tell me about your self
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Just asked to talk about Global Warming

It's just to check our English knowledge.

Q1. It's so smooth, not asked many questions.
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Q1. Tell me about youself
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Asked about the advantages and disadvantages of online shopping

Language proficiency and other aptitude

Q1. Basic questions related to cs and previous roles and responsibilities
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Q1. Salary discussions and further procedures
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Aptitude includes time and distance 30 minutes

General topics for 15 minutes

Q1. Previous experiences
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Q2. Experience about the customer satisfaction
Ans. 
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
• Utilizing active listening skills to understand customer needs and concerns

• Offering personalized solutions to address customer issues

• Following up with customers to ensure their satisfaction

• Handling escalated situations with empathy and professionalism
Answered by AI
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Gave a common topic to debate upon to check communication skills

Q1. Typing skill test
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Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
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