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Amazon IT Support Associate Interview Questions and Answers
Amazon IT Support Associate Interview Experiences
2 interviews found
Hussain
(3 Questions)
- Q1. About active directory
- Q2. Linux what is sudo code
- Ans.
Sudo is a command in Linux that allows users to run programs with the security privileges of another user.
Sudo stands for 'superuser do'
It is commonly used to perform administrative tasks without logging in as the root user
Users need to be authorized in the sudoers file to use the sudo command
- Q3. Printer configuration
(1 Question)
- Q1. About you and your job role
Skills evaluated in this interview
Selected
I applied via ----- and was interviewed before Jul 2023. There were 2 interview rounds.
(1 Question)
- Q1. If a customer contacts saying their account is getting repeatedly locked and is currently locked out too, how would you address this issue?
- Ans.
I would troubleshoot the issue by checking for any potential security breaches or incorrect login attempts.
Verify if the account is being locked due to incorrect password attempts
Check for any suspicious activity or security breaches on the account
Reset the account password and provide guidance on creating a strong password
Offer assistance in setting up multi-factor authentication for added security
(1 Question)
- Q1. Have you contributed to any additional work/projects apart from your regular responsibilities?
Interview Preparation Tips
- ITIL Certified
- Servicedesk
- Jamf
- SCCM
Answer all questions either in SBI or STAR format.
Top trending discussions
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Knowlesge about IT
- Q2. Experience required
Interview Preparation Tips
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
Selected
I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.
Gave a common topic to debate upon to check communication skills
(1 Question)
- Q1. Typing skill test
(1 Question)
- Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Went well. Basic grammar assessment easy to crack
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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Amazon IT Support Associate Reviews and Ratings
based on 7 reviews
Rating in categories
|
Customer Service Associate
4.1k
salaries
|  ₹0.6 L/yr - ₹6 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.6 L/yr |
|
Senior Associate
2.4k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Software Development Engineer
2k
salaries
| ₹16.4 L/yr - ₹33.2 L/yr |
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