IT Support Associate

IT Support Associate Interview Questions and Answers

Updated 8 Jul 2024

Q1. If a customer contacts saying their account is getting repeatedly locked and is currently locked out too, how would you address this issue?

Ans.

I would troubleshoot the issue by checking for any potential security breaches or incorrect login attempts.

  • Verify if the account is being locked due to incorrect password attempts

  • Check for any suspicious activity or security breaches on the account

  • Reset the account password and provide guidance on creating a strong password

  • Offer assistance in setting up multi-factor authentication for added security

Q2. Linux what is sudo code

Ans.

Sudo is a command in Linux that allows users to run programs with the security privileges of another user.

  • Sudo stands for 'superuser do'

  • It is commonly used to perform administrative tasks without logging in as the root user

  • Users need to be authorized in the sudoers file to use the sudo command

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