IT Support Associate
IT Support Associate Interview Questions and Answers
Q1. If a customer contacts saying their account is getting repeatedly locked and is currently locked out too, how would you address this issue?
I would troubleshoot the issue by checking for any potential security breaches or incorrect login attempts.
Verify if the account is being locked due to incorrect password attempts
Check for any suspicious activity or security breaches on the account
Reset the account password and provide guidance on creating a strong password
Offer assistance in setting up multi-factor authentication for added security
Q2. Linux what is sudo code
Sudo is a command in Linux that allows users to run programs with the security privileges of another user.
Sudo stands for 'superuser do'
It is commonly used to perform administrative tasks without logging in as the root user
Users need to be authorized in the sudoers file to use the sudo command
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