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Amazon IT Support Associate Interview Questions and Answers

Updated 8 Jul 2024

Amazon IT Support Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. About active directory
  • Q2. Linux what is sudo code
  • Ans. 

    Sudo is a command in Linux that allows users to run programs with the security privileges of another user.

    • Sudo stands for 'superuser do'

    • It is commonly used to perform administrative tasks without logging in as the root user

    • Users need to be authorized in the sudoers file to use the sudo command

  • Answered by AI
  • Q3. Printer configuration
Round 2 - HR 

(1 Question)

  • Q1. About you and your job role

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via ----- and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. If a customer contacts saying their account is getting repeatedly locked and is currently locked out too, how would you address this issue?
  • Ans. 

    I would troubleshoot the issue by checking for any potential security breaches or incorrect login attempts.

    • Verify if the account is being locked due to incorrect password attempts

    • Check for any suspicious activity or security breaches on the account

    • Reset the account password and provide guidance on creating a strong password

    • Offer assistance in setting up multi-factor authentication for added security

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Have you contributed to any additional work/projects apart from your regular responsibilities?

Interview Preparation Tips

Topics to prepare for Amazon IT Support Associate interview:
  • ITIL Certified
  • Servicedesk
  • Jamf
  • SCCM
Interview preparation tips for other job seekers - Show willingness to learn by demonstrating any additional work done in previous projects.
Answer all questions either in SBI or STAR format.

IT Support Associate Interview Questions Asked at Other Companies

asked in Amazon
Q1. If a customer reports that their account is repeatedly locked and ... read more
asked in Amazon
Q2. In Linux, what is the sudo command?

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic Questions about core concept.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on core concepts and basic programs.

Interview Preparation Tips

Round: Test
Tips: Just try coding as much as you can in the four years of graduation.

Round: Interview
Experience: Three Coding Interview and a Behavioral Interview were conducted.
Tips: Try to get some prior knowledge about the company's infrastructure.w

General Tips: Practice as much problems as you can online or offline.
Skill Tips: Coding is the key for any software company.
Skills: Coding
College Name: IIT KHARAGPUR
Motivation: Its the best in business

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Interview Questionnaire 

4 Questions

  • Q1. You are given a large array of n bits. Each bit is initially 0. You perform several operations of the type
  • Ans. 

    Solution to performing operations on a large array of bits.

    • Use bitwise operators to perform operations on individual bits

    • Use a loop to iterate through the array and perform the operations

    • Ensure that the array is large enough to accommodate all the bits

    • Consider using a data structure like a bitset for efficient bit manipulation

  • Answered by AI
  • Q2. Questions on Network programming
  • Q3. Questions on array,heap and binary trees
  • Q4. Round was both HR+Technical

Interview Preparation Tips

Round: Test
Experience: Questions can be found here:

-----/
Tips: Try to solve all 3.
Duration: 60 minutes
Total Questions: 3

Round: Technical Interview
Experience: First discuss the solution and then paper-code it.
Tips: Try to code without mistakes.

Round: Technical Interview
Experience: First, I was asked to discuss my project based on networking and then I was given a question on network programming
Tips: Pay attention on discussion

Round: Technical Interview
Experience: Provide the optimised solution and code it without any mistakes.

Round: HR Interview
Experience: Why linkedin?
What changes will you make in 6 months?
Internship project: Discussion and lot of common questions on that.
Basic Questions of C++ and Java

Skills: Data Structure, Core courses understanding, Algorithms
College Name: IIT GUWHATI

Skills evaluated in this interview

Interview Preparation Tips

Round: CODING ROUND
Experience: In the coding round there were 3 questions to be solved in about 3 hrs.

Round: HR Interview
Experience: Expect the usual crazy questions like "Why LinkedIn?" and if you are already placed, be ready to give a proper justification for "Why LinkedIn and not XYZ?" so on. Be cool, you need not be accurate. Be well prepared with your resume and expect questions from them.
Tips: For the interview, just be confident and have a good resume ready with you.

Round: Other Interview
Experience: Coding Interview:
Simple coding questions. Make sure you first explain the logic to them and then you may be asked to write the code for it on the board using any language of your choice. Syntax is not a big deal, but don't make any logical errors. They are very friendly and may suggest certain solutions of their own. Make sure you can grasp them quickly. Find faults in your own code before they find it. Always try to give the best optimal solution. In case you are unable to do so then suggest possible improvements.

Round: Other Interview
Experience: Design Interview:
Some people may find this round a bit uneasy. But this round tests how good you are at designing solutions to problems. Most of the candidates were asked to build an online gaming system. And then they keep adding extra constraints and ideas and see if you can integrate them to your design. Database knowledge may be tested. They may also ask questions pertaining to you projects listed in your resume.

General Tips: An updated LinkedIn account with decent connections. ;)
Skill Tips: Be very strong with your coding ability. Whenever you code, do follow some standard procedures and make the code look simple and structured. Whenever you solve a coding question make sure you answer it completely for all the test cases. Partial results will only indicate that there is something wrong with the logic. Try to solve a complete question rather than multiple questions with partial results.
College Name: NIT SURATHKAL

Interview Preparation Tips

General Tips: It might help in general to try to become a better developer at all times. One way to get good at it is to really enjoy what you do!Do random projects, use linux, Read Hacker News (-----/)  daily and wear hippie computer t-shirts (:-P) - Interviewers really LOVE talking about these, especially HR rounds (my HR interviewer was also a programmer).
College Name: NIT SURATHKAL
Are these interview questions helpful?

Interview Questionnaire 

3 Questions

  • Q1. Some question on KMP
  • Q2. Simulation Question
  • Q3. Topological Sort Question

Interview Preparation Tips

Round: Test
Experience: Simple
Tips: Online Coding Questions
Duration: 60 minutes

Round: Technical Interview
Experience: Moderately difficult
Tips: Thorough understanding of all the algorithms is required.

Round: Technical Interview
Experience: Easy
Tips: Need to start a question afresh without attacking it the way you have solved questions in the past

Round: Technical Interview
Experience: Easy/moderately difficult
Tips: The idea was not that easy to click.

Skills: Coding
College Name: IIT BOMBAY
Motivation: Facebook has revolutionised social networking.

I applied via Campus Placement and was interviewed in Dec 2016. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Given a 2d matrix with some D doors and W walls, we need fill distance matrix with minimum distance to the nearest door
  • Ans. 

    Given a 2D matrix with doors and walls, fill distance matrix with minimum distance to the nearest door.

    • Iterate through the matrix and find the doors

    • Use Breadth-First Search (BFS) to calculate the minimum distance from each cell to the nearest door

    • Update the distance matrix with the minimum distances

  • Answered by AI
  • Q2. Given a read-only array we want to find kth smallest element in unordered array with O(1) space
  • Ans. 

    Find kth smallest element in unordered array with O(1) space

    • Use the QuickSelect algorithm to partition the array and find the kth smallest element

    • Choose a pivot element and partition the array into two subarrays

    • Recursively partition the subarray that contains the kth smallest element

    • Repeat until the pivot element is the kth smallest element

    • Time complexity: O(n) average case, O(n^2) worst case

  • Answered by AI
  • Q3. Design question
  • Q4. Find friends of friend who already are not friends with you
  • Ans. 

    To find friends of friends who are not already friends with you, we can first find your friends and then their friends excluding yourself and your friends.

    • Get your list of friends

    • For each friend, get their list of friends

    • Exclude yourself and your friends from the final list of friends of friends

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: It started with an informal talk after he gave his introduction. We talked about the cyclone that was going to be there and what I did in my internship and my previous projects. Then we moved to questions. After solving both questions he asked if I had questions.
Tips: Just walk the interviewer through the solution you're proposing.

Round: Other Interview
Experience: He started with a design question with how to stream an image such that all clients see the same image at the same time. You need to take care of delays, network problems. He kept on adding new elements like compression, streaming, utc time related issues, client rendering delays and so on.

Round: Other Interview
Experience: This was bar-raiser round.

Skills: Design, Algorithms And Data Structures, Graph Theory
College Name: IIT Madras

Skills evaluated in this interview

I appeared for an interview before Apr 2021.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Medium

It started with an informal talk after he gave his introduction. We talked about the cyclone that was going to be there and what I did in my internship and my previous projects. Then we moved to questions. After solving both questions he asked if I had questions.

  • Q1. 

    Kth Largest Element Problem Statement

    Given an array of distinct positive integers and a number 'K', your task is to find the K'th largest element in the array.

    Example:

    Input:
    Array: [2,1,5,6,3,8], K ...
  • Ans. 

    Find the Kth largest element in an array of distinct positive integers.

    • Sort the array in non-increasing order

    • Return the Kth element from the sorted array

    • Handle multiple test cases

  • Answered by AI
  • Q2. 

    Orange Rotting Problem Statement

    Consider a grid containing oranges. Each cell in this grid can hold one of three integer values:

    • Value 0: Represents an empty cell.
    • Value 1: Represents a fresh orang...
  • Ans. 

    The task is to determine the minimum time required for all fresh oranges to become rotten in a grid.

    • Create a queue to store the rotten oranges and their time of rotting.

    • Iterate through the grid to find the initial rotten oranges and add them to the queue.

    • Perform BFS by popping each rotten orange from the queue, rot adjacent fresh oranges, and add them to the queue with updated time.

    • Continue until the queue is empty, ke...

  • Answered by AI
Round 2 - Face to Face 

Round duration - 45 minutes
Round difficulty - Easy

This was a design round.

Interview Preparation Tips

Eligibility criteriaAbove 8 CGPAUber interview preparation:Topics to prepare for the interview - Design, Algorithms And Data Structures, Graph Theory, System Design, Aptitude, OOPSTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewRejected

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon IT Support Associate interview?
Amazon interview process usually has 2 rounds. The most common rounds in the Amazon interview process are Technical and HR.
What are the top questions asked in Amazon IT Support Associate interview?

Some of the top questions asked at the Amazon IT Support Associate interview -

  1. If a customer contacts saying their account is getting repeatedly locked and is...read more
  2. Linux what is sudo c...read more
  3. Printer configurat...read more

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Overall Interview Experience Rating

5/5

based on 2 interview experiences

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more

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Amazon IT Support Associate Salary
based on 50 salaries
₹2 L/yr - ₹8.3 L/yr
At par with the average IT Support Associate Salary in India
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4.6/5

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4.3

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4.3

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4.7

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3.8

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4.5

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