Amazon Development Centre India Process Associate Interview Questions and Answers

HUB opertions - inbound & outbound

Q1. Who to handle Inbound
Ans. 
Inbound calls should be handled by customer service representatives who are trained to assist customers with their inquiries and concerns.
• Customer service representatives should be knowledgeable about the products or services offered by the company.

• They should have good communication skills to effectively address customer needs and concerns.

• It is important to have a system in place to track and prioritize inbound calls...read more
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Q2. Who to handle manpower
Ans. 
Handling manpower involves effective communication, delegation, motivation, and conflict resolution.
• Effective communication is key to ensure tasks are understood and completed efficiently.

• Delegation of tasks based on individual strengths and skills can improve productivity.

• Motivating employees through recognition, rewards, and career development opportunities can boost morale.

• Resolving conflicts promptly and fairly can...read more
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