Amada Global Service Engineer Interview Questions and Answers

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Aptitude test in which 20 questions

Q1. Basic things about your previous work experience
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Q2. Payments domestic international kyc
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Q1. Previous work experience
Ans. 
I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Handled escalated customer issues and resolved them in a timely and efficient manner

• Implemented new customer service strategies to improve overall customer experience

• Utilized CRM software to track cu...read more
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Basic reasoning questions qualitative and quantitative.

Take assignment of 20 minutes

Aptitude test in which 20 questions