Aforeserve L1 Support Engineer Interview Questions and Answers

Aptitude and coding round

Power of imagination topic

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Application Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing technical support for various applications

• Proficient in diagnosing and resolving software and hardware issues

• Skilled in analyzing system logs and performance metrics to identify root causes of problems

• Excellent communication skills to effectivel...read more
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Q2. What do you know about the role and responsibilities
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Q1. How to solve the troublshooting in ott
Ans. 
Troubleshooting in OTT involves identifying and resolving issues related to streaming services.
• Check internet connection and speed

• Verify account credentials and subscription status

• Clear cache and cookies

• Update app or software

• Restart device

• Contact customer support for further assistance
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Q2. Which ott platform you use and what was the problems you face
Ans. 
I use Netflix and Hulu. The main problem I face is occasional buffering issues.
• I use Netflix for a wide variety of movies and TV shows.

• I use Hulu for current episodes of TV shows.

• Occasional buffering issues can disrupt the viewing experience.
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Q1. Ask about your projects and what language you have learn ( besic question )
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Q2. Are able to travel accros navi mumbai and mumbai region as per client location and shift are compulsary to follow
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Q1. Same quesiton regarding traveling and work in shift
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ARTIFICAIL INTELLIGENCE

BASED ON LOGICAL THINKING

Q1. What is the difference between L2 and L3 switch
Ans. 
L2 switches operate at the data link layer and make forwarding decisions based on MAC addresses, while L3 switches operate at the network layer and make forwarding decisions based on IP addresses.
• L2 switches operate at the data link layer of the OSI model

• L2 switches make forwarding decisions based on MAC addresses

• L3 switches operate at the network layer of the OSI model

• L3 switches make forwarding decisions based on IP ...read more
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Q2. Wh lan is faster and wifi?
Ans. 
Wired LAN is faster than WiFi.
• Wired LAN typically offers faster and more stable connection speeds compared to WiFi.

• WiFi speeds can be affected by interference, distance from the router, and the number of devices connected.

• Examples of wired LAN technologies include Ethernet and Powerline adapters.
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Q1. What do we do if scope are full on DHCP server
Ans. 
If scope are full on DHCP server, you can either expand the scope or delete inactive leases to make room for new ones.
• Expand the scope by increasing the range of IP addresses available for lease

• Delete inactive leases to free up space for new leases

• Check for any misconfigured devices causing IP address conflicts
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Great coding test. provided a code base and was asked to find bugs in the code.

Q1. Final HR round discussion to check leadership and team spirit
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You have to match up the options as per the given questions with the given time period after which your test will be end automatically and your selected options for the given questions will get submitted automatically .

Q1. Questions about join, subquery .
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Q2. You will be given to fetch data from tables and you have to write a query for that to fetch data .
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Q1. A discussion with manager to check background and basic technical knowledge related to job profile
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Q1. Again a more technical round, more details about myself and experience.Especially my knowledge about linux, server and incident
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Q1. Linux command line and all of my knowledge till date in technical and logical and situation handling questions
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Q2. Gave all of my linux knowledge till that day and was confident and especially they were impressed due to my relaxed and confident nature.
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