ThoughtWorks Senior Support Engineer Interview Questions and Answers

Q1. Introduce more about yourself?
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Q1. How to troubleshoot office issue?
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Q1. Tell us about yourself
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Strong communication skills to effectively communicate with users and IT teams

• Certified in ITIL and CompTIA A+

• Experience in setting up and configuring new hardware
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Q1. Can you tell me about yourself?
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Q2. What are your current job responsibilities?
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Effective communication skills are essential when interacting with customers through email and phone calls.

Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Q1. Blue screen of Dead
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Blue screen of Death is a Windows error screen that appears when the system encounters a critical error.
• BSOD is a stop error screen that indicates a system crash or failure.

• It usually includes an error code and information about the cause of the crash.

• Common causes of BSOD include hardware issues, driver conflicts, and software errors.
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Q2. There are so many BSOD issues available. please check in internet for the result.
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Q1. What are the Printer issue
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Printer issues can range from connectivity problems to paper jams and print quality issues.
• Common printer issues include connectivity problems, paper jams, print quality issues, and driver errors.

• Troubleshooting steps may include checking connections, clearing paper jams, adjusting print settings, and updating drivers.

• Examples of printer issues include printer not responding, paper getting stuck in the printer, faded o...read more
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Q2. Printer related issue
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Q1. Salary discussion
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Q2. Salary discussion done on this round.
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Q1. HR would ask you questions regarding your previous work experience. They would ask questions regarding your stability to continue in this job. They would also ask questions to check your control over the l...read more
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Q1. They can ask questions regarding active directories and network troubleshooting.
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Q1. Basic questions related to system operations
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Q1. General discussion about my past experiences
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