Iris Software Technical Support Engineer Interview Questions and Answers

Just basic questions from Averages,time and work etc..

Q1. Name, College you studied, where are you from, percentage and some basic hr questions
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Q1. HR would ask you questions regarding your previous work experience. They would ask questions regarding your stability to continue in this job. They would also ask questions to check your control over the l...read more
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Q1. They can ask questions regarding active directories and network troubleshooting.
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Q1. Basic question about you and your last company
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Q1. How to fix system hang without restarting
Ans. 
To fix system hang without restarting, try these steps.
• Check for any running processes that may be causing the hang and end them

• Clear temporary files and cache

• Update drivers and software

• Run a virus scan

• Check for any hardware issues

• Try a system restore to a previous point

• Use command prompt to run system file checker (sfc /scannow)
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Unix and SQL based questions

Q1. Unix and SQL based questions, along with previous work experience
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Q2. Mv ,cd ,cp,vi editor, scriptingetc
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Q3. DML,DCL,TCL,stored procedure etc
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Q1. Based on work experience and some basic questions like why are you leaving your present company etc
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Q1. What are your strength and weaknesses?
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Q1. Explain about projects worked
Ans. 
I have worked on various projects involving troubleshooting, system maintenance, and customer support.
• Managed and resolved technical issues reported by customers

• Performed system maintenance tasks to ensure optimal performance

• Provided customer support through phone, email, and chat channels
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Q2. Challenges faced while supporting application
Ans. 
Challenges include troubleshooting technical issues, managing user expectations, and coordinating with development teams.
• Troubleshooting technical issues such as software bugs or network connectivity issues

• Managing user expectations by providing timely updates and resolutions

• Coordinating with development teams to escalate complex issues or provide feedback for future improvements
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