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Automatic Data Processing (ADP) Customer Care Executive Interview Questions and Answers for Experienced

Updated 17 Jan 2024

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Customer Care Executive Interview Questions

user image Anonymous

posted on 15 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (1 Question)

  • Q1. Basic screening Asked about my personal life and experience and why did you want to join adp. Why did you switch different organisations. And what is the packag...read more
3

Communication test Round (1 Question)

  • Q1. It was a computer test getting to know about your com skill
4

One-on-one Round (1 Question)

  • Q1. With one of the manager It is the same again asked about personal life , experience and why did you switch to different organisations And was mainly checking on...read more
5

One-on-one Round (1 Question)

  • Q1. This was the last round , this was sort of a friendly session and asked me how do you pass your time when your at home And asked one question if ask your friend...read more

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. Do you have knowledge on Ms Excel

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills should be good and you should be ready with night shift

I applied via Job Fair and was interviewed in Aug 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (1 Question)

  • Q1. Self and any topic from your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be BRAVE and confident. Start with your self and don't go you tube .
Interview experience
3
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

HR Round (2 Questions)

  • Q1. Previous work experience
  • Q2. Need to share best part of your life

I applied via Walk-in and was interviewed in Jul 2021.

1 Interview Round

Interview Questions

  • Q1. A HR question, how the service should be there for any customer who is so arrogant in a conversation? Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Jus listen to there problem and deal with it. Because we don't know what are there suffering. So better to listen to there problem and give them resolution.

Interview Questions

  • Q1. Self introduction qualification one topic about any location Add Answer

I applied via Naukri.com and was interviewed before Sep 2021.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Give intro of yourself?
  • Q2. How to handle irritated user/ customer?
2

Technical Round (3 Questions)

  • Q1. Email writing, Typing test, typing speed?
  • Q2. Comfortable to work in rotational shifts and week offs?
  • Q3. Comfortable working on weekend?

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Support Executive interview:
  • Phonetics
  • Grammar
  • Email writing
Interview preparation tips for other job seekers - Focus on communication skills. Try to avoid unnecessary fillers or pauses while speaking. Present yourself confidently.

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not be scared of the interview as you take more interviews you will have a idea how to crack it. Speak genuinely don't rush to close, hear each and every word and then respond.

All the best

Automatic Data Processing (ADP) Interview FAQs

How many rounds are there in Automatic Data Processing (ADP) Customer Care Executive interview for experienced candidates?
Automatic Data Processing (ADP) interview process for experienced candidates usually has 5 rounds. The most common rounds in the Automatic Data Processing (ADP) interview process for experienced candidates are One-on-one Round, Resume Shortlist and HR.
How to prepare for Automatic Data Processing (ADP) Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Automatic Data Processing (ADP). The most common topics and skills that interviewers at Automatic Data Processing (ADP) expect are BPO, Compliance, Equity, Excel and Management.
What are the top questions asked in Automatic Data Processing (ADP) Customer Care Executive interview for experienced candidates?

Some of the top questions asked at the Automatic Data Processing (ADP) Customer Care Executive interview for experienced candidates -

  1. This was the last round , this was sort of a friendly session and asked me how ...read more
  2. It was a computer test getting to know about your com sk...read more

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Automatic Data Processing (ADP) Customer Care Executive Salary
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₹2.8 L/yr - ₹8 L/yr
91% more than the average Customer Care Executive Salary in India
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Automatic Data Processing (ADP) Customer Care Executive Reviews and Ratings

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3.7/5

Rating in categories

3.7

Skill development

3.0

Work-Life balance

3.0

Salary & Benefits

3.7

Job Security

3.7

Company culture

3.4

Promotions/Appraisal

3.7

Work Satisfaction

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