Accordion Technology Customer Support Associate Interview Questions and Answers

It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Tell me about yourself?
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Q2. Hobbies, communication Test to speak on any topic for atleast 4 min
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Q3. Why you left your Previous Organization.
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Q1. Tell me about your Future Goals,
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Decent aptitude knowledge test.

Relevant coding knowledge test

Q1. Basics questionnaire
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Q1. Payments processing
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Q2. Disputes and claims
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Easy. Attention to detail required

Q1. Basic communication skills required
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Drafting a mail, vocabulary and reasoning

Q1. HR may ask about the previous work experience and relevant questions
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Q1. Explain a situation where you had to convince a tough customer.
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Q2. Explain a situation where you had to take your own call when leads were not available.
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Q1. Introduce my self my higher education
Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
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Q2. How will you solve the customer's problem ,
Ans. 
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
• Listen actively to the customer's problem and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and preferences

• Follow up with the customer to ensure their problem has been resolved
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Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
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He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.

It's nice one to be honest

Q1. Tell me about yourself
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