Crif Solutions Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I excel at communication and problem-solving

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM systems and other customer service tools
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Q2. What do you know about the company
Ans. 
The company is a leading provider of customer service solutions in the tech industry.
• Provides customer service solutions for tech companies

• Known for excellent customer support

• Focuses on enhancing customer experience through innovative solutions
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Q1. What do you mean by customer service
Ans. 
Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
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Q2. How do you handle the stress with the given project
Ans. 
I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.
• Prioritize tasks based on deadlines and importance

• Take short breaks to relax and recharge

• Seek support from colleagues or supervisors when feeling overwhelmed

• Practice stress-relief techniques such as deep breathing or mindfulness

• Maintain a healthy work-life balance to prevent burnout
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Q1. What are window functions and asked to find out the highest salary from each department.
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Q2. What is Vlookup and formula of it
Ans. 
Vlookup is a function in Excel used to search for a value in a table and return a corresponding value from another column.
• Vlookup stands for 'Vertical Lookup'

• It is used to search for a value in the first column of a table and return a value in the same row from a specified column

• The syntax of Vlookup is =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• Example: =VLOOKUP(A2, B2:D10, 3, FALSE) will search...read more
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Q1. What do you know about TU CIBIL
Ans. 
TU CIBIL is a credit information company in India that provides credit scores and reports to individuals and businesses.
• TU CIBIL stands for TransUnion CIBIL Limited.

• It is one of the leading credit bureaus in India.

• It collects and maintains credit information of individuals and businesses.

• Lenders use TU CIBIL reports to assess the creditworthiness of borrowers.

• A good credit score from TU CIBIL can help in getting better
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Q2. What is credit score
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Credit score is a numerical representation of a person's creditworthiness, based on their credit history.
• Credit score ranges from 300 to 850, with higher scores indicating better creditworthiness.

• Factors that influence credit score include payment history, credit utilization, length of credit history, types of credit used, and new credit accounts.

• Lenders use credit scores to assess the risk of lending money to individu...read more
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Q3. How many credit bureau's are there
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Q1. What's is work experience.
Ans. 
Work experience refers to the practical knowledge and skills gained from employment in a specific field or industry.
• Work experience includes tasks, responsibilities, and projects completed in a professional setting.

• It can be gained through internships, part-time jobs, full-time positions, or volunteer work.

• Work experience helps individuals develop industry-specific skills, build a professional network, and gain a bette...read more
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Q2. Whats is sql and power bi.
Ans. 
SQL is a programming language used for managing and querying databases. Power BI is a business analytics tool for visualizing and analyzing data.
• SQL stands for Structured Query Language and is used to communicate with databases.

• SQL can be used to retrieve, update, and manipulate data in databases.

• Power BI is a data visualization tool that allows users to create interactive reports and dashboards.

• Power BI can connect to...read more
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Q1. About data profiling
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Q2. Data mapping questions
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Q1. Problem solving questions
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Q2. Scenario based questions
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Q1. Yet to receive call
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Q2. Yet to confirm the dates
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Q1. Can you provide details about your working experience?
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Q1. Customer Support Question
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It's nice one to be honest

Q1. Tell me about yourself
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