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Crif Solutions Customer Service Executive Interview Questions and Answers
Crif Solutions Customer Service Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. Hobbies, communication Test to speak on any topic for atleast 4 min
- Q3. Why you left your Previous Organization.
(1 Question)
- Q1. Tell me about your Future Goals,
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Selected
I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. What do you know about the company
(2 Questions)
- Q1. What do you mean by customer service
- Ans.
Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service activities include answering phone calls, responding to emai...
- Q2. How do you handle the stress with the given project
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Your only one person in shift, you got 3 P1 issues. How can you handle the situation?
- Ans.
Prioritize and triage the P1 issues based on impact and urgency, communicate with stakeholders, and work on resolving them one by one.
Prioritize the P1 issues based on impact and urgency
Communicate with stakeholders to set expectations
Work on resolving one P1 issue at a time
Provide regular updates to stakeholders on progress
Escalate to higher levels of support if needed
- Q2. What is most recent P1 issue your faced and how its resolved.
- Ans.
The most recent P1 issue I faced was a critical system outage affecting multiple customers.
Identified root cause as a hardware failure in the server
Coordinated with cross-functional teams to quickly replace the faulty hardware
Implemented temporary workaround to minimize impact on customers
Communicated regularly with customers to provide updates on the resolution progress
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- Linux
- ITIL
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Why revolut and why you have applied for this role
- Q2. Future plans after coming here
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I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.
At gn hr team gave us bussiness developmnt topic to discuss among candidates to chck our communication as well our confidence level
(1 Question)
- Q1. Asusual about our previous job experience
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Selected
I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.
Written assignment, email drafting, situation based questions
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Selected
I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.
It was an online written test
(2 Questions)
- Q1. Why do you want to switch your job ?
- Q2. Which KPI according to you is the most important?
- Ans.
Customer satisfaction is the most important KPI for a Customer Support Executive.
Customer satisfaction directly reflects the quality of service provided
High customer satisfaction leads to customer loyalty and retention
Measuring customer satisfaction helps in identifying areas for improvement
Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
Selected
I applied via Company Website and was interviewed in Oct 2023. There were 3 interview rounds.
Drafting a mail, vocabulary and reasoning
(1 Question)
- Q1. HR may ask about the previous work experience and relevant questions
(2 Questions)
- Q1. Explain a situation where you had to convince a tough customer.
- Q2. Explain a situation where you had to take your own call when leads were not available.
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 2 interview rounds.
Reasoning Quantitative Aptitude test and English
(5 Questions)
- Q1. Past Experience
- Q2. Case studies oriented
- Q3. Scenario based chat round
- Q4. Scenario based call round
- Q5. Your hobbies will be discussed
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Selected
I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.
It's nice one to be honest
(1 Question)
- Q1. Tell me about yourself
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Crif Solutions Customer Service Executive Interview Process
based on 1 interview
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Crif Solutions Customer Service Executive Reviews and Ratings
based on 2 reviews
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