Accenture Senior Service Management Analyst Interview Questions and Answers

It is the Coding test

Q1. Talk about your knowledge
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Q2. What the KPI And what is ERP, give me one example
Ans. 
KPI stands for Key Performance Indicator, which are measurable values that demonstrate how effectively a company is achieving key business objectives. ERP stands for Enterprise Resource Planning, which is a software system that integrates various functions of an organization.
• KPIs are used to evaluate the success of an organization in reaching its strategic and operational goals

• Examples of KPIs include revenue growth, c...read more
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Q3. Introduce yourself
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Q4. What is process mining
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Process mining is a technique used to analyze business processes by examining event logs to identify patterns, trends, and areas for improvement.
• Process mining involves extracting insights from event logs to understand how processes are actually being executed.

• It helps identify bottlenecks, inefficiencies, and deviations from the intended process flow.

• By visualizing the process flow, organizations can optimize processe...read more
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Q5. What the benefits of using celonis platform
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Celonis platform offers benefits such as process optimization, real-time insights, and automation.
• Process optimization: Celonis helps identify inefficiencies in processes and suggests improvements.

• Real-time insights: Users can track and analyze processes in real-time, allowing for quick decision-making.

• Automation: Celonis automates repetitive tasks, saving time and reducing errors.

• Improved transparency: Provides a clea...read more
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