Accenture Salesforce Administrator and Developer Interview Questions and Answers for Freshers

CRM tool is a software used to manage customer relationships, interactions, and data.

• CRM stands for Customer Relationship Management

• Helps businesses track customer interactions, sales, and marketing efforts

• Improves customer satisfaction and retention

• Examples: Salesforce, HubSpot, Zoho CRM

Salesforce service modules are pre-built functionalities that can be easily integrated into Salesforce to enhance its capabilities.

• Service Cloud module for customer service management

• Sales Cloud module for sales automation

• Marketing Cloud module for marketing automation

• Community Cloud module for building online communities

• Analytics Cloud module for data analysis and visualization

Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and more.

• Sales Cloud - for sales automation and CRM

• Service Cloud - for customer service and support

• Marketing Cloud - for marketing automation and analytics

• Commerce Cloud - for e-commerce solutions

• Community Cloud - for building online communities

• Salesforce Platform - for app development and customization

Lifecycle hooks in LWC are methods that allow developers to interact with the component lifecycle at specific points.

• Lifecycle hooks include connectedCallback, disconnectedCallback, renderedCallback, errorCallback, and others.

• connectedCallback is called when a component is inserted into the DOM.

• disconnectedCallback is called when a component is removed from the DOM.

• renderedCallback is called after the component's templ...read more

Security model refers to the framework that controls access to data within a system.

• Defines who can access what data

• Includes roles, profiles, and permissions

• Ensures data integrity and confidentiality

• Can be customized to meet specific security requirements

Child to parent communication can be achieved in Salesforce using lookup relationships or formula fields.

• Create a lookup relationship field on the child object that references the parent object

• Use formula fields to display parent information on the child record

• Utilize cross-object formulas to display parent fields on related lists or reports