Accenture Deputy Manager Interview Questions and Answers

I am currently using Microsoft Excel for data analysis and reporting.

• Microsoft Excel is a spreadsheet software used for organizing and analyzing data.

• I use Excel to create pivot tables and charts to visualize data trends.

• I also use Excel functions and formulas for calculations and data manipulation.

I used the tool to create a detailed project timeline for a major client presentation.

• Researched and selected the appropriate project management tool based on client needs

• Inputted all project tasks, deadlines, and dependencies into the tool

• Regularly updated and monitored the timeline to ensure project milestones were met

• Generated reports and visual representations of the timeline for client review

Handling a customer who was upset due to a billing error

• Remaining calm and empathizing with the customer's frustration

• Apologizing for the error and taking responsibility

• Offering a solution or compensation to resolve the issue

• Ensuring clear communication and follow-up to prevent similar errors in the future