1point1 Solutions Senior Customer Relation Executive Interview Questions and Answers

Experienced customer relationship executive with a strong track record of building and maintaining client relationships.

• Over 5 years of experience in customer relationship management

• Skilled in resolving customer issues and providing excellent service

• Proven ability to upsell and cross-sell products to existing clients

• Strong communication and interpersonal skills

• Proficient in CRM software such as Salesforce

Yes, I am familiar with collections processes.

• Experienced in managing overdue accounts and following up with customers for payment

• Knowledge of debt collection laws and regulations

• Ability to negotiate payment plans and settlements with customers

• Utilization of collection software and tools to track and manage accounts

• Experience in working with third-party collection agencies if necessary