Teleperformance Customer Care Executive salaries in Mumbai (Updated 2025)

Likes

Overall it's not so bad It's just you need to work hard and smart

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow. There is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

Likes

Salary gets on time. Fixed rules of working hours.

Dislikes

No work life balance not sure when we will get week off get's to know on every Saturday at 12-1 pm. Cannot plan any travel as gets to know late about week off. Although there are 2 week off but you don't get them together.

Likes

The only thing I like abt TP is I got my basic in-hand salary on time

Dislikes

Everything from cab issue, attendance issue, salary, OT issue you are expected to solve it all yourself. The higher ups looks at you and their customers only as a wallet to derive the most while contributing the least amount . All they care abt is sales sales sales with no actual customer services.

Dislikes

.... We were supposed to log in for 8 hours actual work and 9 hours staffing login. But during Big Billion Days, they made us work overtime without pay There was a lot of work pressure, and we weren't allowed breaks as per our convenience Managers didn't provide any support and were biased towards agents they liked. Later, a list came from the client saying some agents were no longer needed due to reduced call volume and March 29th was the last working day for everyone on the list.my name wasn't on it, but my ID was still deleted on March 14th. They said it was because I had a hold time of more than 2 minutes on a call due to a system issue even though I couldn't refresh the call before 3 minutes. I had mentioned everything in the notes, but they used outdated data from three months ago. If they wanted to delete our IDs for this issue, they could have given us a prior warning, but they didn't do that. Instead, they directly deleted the IDs without any valid reason. Other agents who held calls for 10 to 15 minutes and engaged in unethical activities weren't terminated And they have full support from the managers. Teleperformance is highly political, with a lot of favoritism and there's no job security.I would not want to join Teleperformance again nor would I recommend it to anyone.

Likes

If I Say company is a good And Branding Company Famous as well but the Company environment is not Salary deduction So much ,, Senior person not performing their duties well 😔 couldn't respect a Employee 😔 I will suggest please join other Companies but Don't join Teleperformance Company

Dislikes

...ENIOR MANAGER , HR , TEAM LEADERS NEVER RESPECT THEIR EMPLOYEES IF I'LL SUGGEST PLEASE DON'T JOIN THIS COMPANY SALARY DEDUCTION ALSO TOO MUCH ,, EVEN COMPANY CULTURE NOT GOOD AS WELL HR, TEAM LEADERS,, MANAGERS ARE SAME TOGETHER THEY NEVER LISTEN THEIR EMPLOYEES