Standard Chartered Customer Service Manager salaries in India

Likes

It all depends on manger & VP if these people are good , your are on right track or else no comments. SCB is good.

Dislikes

...don’t join this unit if you are fresher or experienced, especially CI unit 1 . You need work monthly 3 Saturdays Atleast you won’t get pay for that , in middle of the week you get week off , no continuous week off 2. No shift allowance will be given to you even if you work till 9 , you need get 120% productivity 3. No appreciation how much you work 4. They won’t pay good & won’t promote you 5. If you raise your voice for shift allowance and Saturdays working it will directly impact your promotion and hike 6. They give hike of 2-3 % or else no hike 7. They won’t give holiday on public holidays They will prepare every month roster which day you need to work and which day you need take off 8 . This year -2024 nearly 4 people of my friends are at 0 % hike 9 . This unit don’t follow SCB policy (GBS India ) 10. At that time of appraisal you should not talk at all 11. I told my manger & VP each and every problem regarding pay & Saturday working still in progress did not even reacted 12 . I think this should reach GBS India and SCB 13 . I am not against SCB , this Credit intination unit (CPBB-GBS) literally plays without giving hikes

Likes

...ry day different shift. High pressure work environment due to high of attrition. Very poor salary and increment.

Dislikes

Worst place to work, poor salary with high politics. Entire hierarchy from top to bottom are double standard at standard chartered. Nothing to like as work balance is worst shifta are keep changing. Every day some or the other leave the organisation hence there is always openings. High attrition and high pressure at work with minimum salary. I give 1* for this worst place. Please think twice before join here.

Likes

Job security Bangalore office is good

Dislikes

1.There is no work life balance 2.Bull work 3.Under Market salary 4.There is no fun activity 5.there will be a stretch/extended support without any pay.. Eg: i will login by 12pm and will logout by 2am.. Started like this after covid and till 2023 feb it is happening 6.short of resource and managing with few staffs 7.Poor retention policy on experienced staff

Likes

Standard Chartered has the best work culture, where your team members are ready to train you, and if you have as doubts they will clear them perfectly. Great place to start after you have a year or two of experience.

Dislikes

The only dislike I had was payments, the salary was too low and promotions and appraisals were not on time.

Likes

Job security could be one

Dislikes

...lved at al from the 80s ..you are expected not to have a life outside of work. 2-though the pay is nominal..the kind of work is taxing.. most probably around 11 to 13 hours of work per day 3-the management is keen in listening.however you cannot bring changes to these kind worst work culture in the company because it's happening with the knowledge of top level management and they close their eyes ..why ?? They just want the work to get done. 4- The KT (Knowledge Transfer) is an absolute joke .. why? The training is on the job .. however nothing is documented! There is nothing to refer for the operational process that will help someone new to the process to understand how to apply the theory into practice. .whatever name sake training provided is not enough for you to perform.. however youll be judged from day one .you are required to beg for info or training and the other person or trainer with good knowledge however has no time to train because he is burdened with all the work and will start scolding and yelling at you for asking for doubts..your confidence level is gone there itself..and people think it's normal here ! That's the level of audacity they carry 3.even in this covid situation there is no insurance.. Now it's just my experience and my friends..this is not intended to defame the company or any individual.