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3.4

based on 8.5k Reviews

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Mphasis Customer Service Officer salaries in India (Updated 2025)

Annual salary range
0 - 5 years exp.
₹1.8 Lakh - ₹4.1 Lakhs
Salary of majority employees
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6% less than the average Customer Service Officer Salary in IT Services & Consulting Companies for 0 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Customer Service Officer Salary
0 - 5 years exp. (24 salaries)
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₹1.8 L/yr - ₹4.1 L/yr

BFSI, Investments & Trading
Customer Service Officer Salary
1 - 4 years exp. (5 salaries)
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₹2.5 L/yr - ₹3.5 L/yr

Finance & Accounting
Customer Service Officer Salary
1 - 3 years exp. (3 salaries)
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₹2.2 L/yr - ₹3 L/yr

Sales & Business Development
Customer Service Officer Salary
2 - 3 years exp. (3 salaries)
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₹3.4 L/yr - ₹3.9 L/yr

Engineering - Hardware & Networks
Customer Service Officer Salary
2 - 3 years exp. (AmbitionBox Estimate)
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₹3.1 L/yr - ₹3.5 L/yr

Last Updated: 18 Jan 2025

Companies similar to Mphasis for Customer Service Officer

Company name Avg Annual Salary Open Jobs
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Wipro Customer Service Officer Salary

0 - 5 years exp. (5 salaries)
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₹1.9 L/yr - ₹4.3 L/yr

arrow icon 2% less
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Tech Mahindra Customer Service Officer Salary

0 - 5 years exp. (13 salaries)
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₹1.5 L/yr - ₹3.6 L/yr

arrow icon 22% less
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Sutherland Global Services Customer Service Officer Salary

0 - 4 years exp. (5 salaries)
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₹1.5 L/yr - ₹3.3 L/yr

arrow icon 22% less
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ICICI Bank Customer Service Officer Salary

0 - 7 years exp. (855 salaries)
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₹1.5 L/yr - ₹5.2 L/yr

At par
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Utkarsh Small Finance Bank Customer Service Officer Salary

0 - 6 years exp. (615 salaries)
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₹1 L/yr - ₹4.5 L/yr

arrow icon 13% less
 3 job openings
Customer Service Officer salary at Mphasis ranges between ₹1.8 Lakh to ₹4.1 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 54 latest salaries received from various employees of Mphasis.

Latest annual salaries shared by Mphasis Customer Service Officer

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Experience wise Mphasis Customer Service Officer salaries

Last Updated: 18 Jan 2025

Experience Avg Annual Salary
Fresher  (5 salaries)

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₹2.5 L/yr - ₹3.8 L/yr
1 year  (18 salaries)

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₹1.8 L/yr - ₹3.5 L/yr
2 years  (14 salaries)

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₹2 L/yr - ₹4.1 L/yr
3 years  (12 salaries)

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₹2.6 L/yr - ₹4 L/yr
4 years  (4 salaries)

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₹2.8 L/yr - ₹4 L/yr
View all

Similar Designation salaries in Mphasis

Customer Service Manager Salary
(AmbitionBox Estimate)
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₹9.1 L/yr - ₹11.6 L/yr
Customer Service Associate Salary
(70 salaries)
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₹1.8 L/yr - ₹4.3 L/yr
Customer Service Executive Salary
(119 salaries)
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₹1.4 L/yr - ₹4.8 L/yr
Customer Care Executive Salary
(55 salaries)
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₹1.5 L/yr - ₹4.47 L/yr
Customer Service Representative Salary
(21 salaries)
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₹1 L/yr - ₹3.9 L/yr
Service Engineer Salary
(5 salaries)
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₹6.8 L/yr - ₹9.16 L/yr
Customer Support Associate Salary
(21 salaries)
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₹2 L/yr - ₹7 L/yr
Customer Support Executive Salary
(138 salaries)
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₹1.8 L/yr - ₹5.2 L/yr
Customer Relationship Manager Salary
(AmbitionBox Estimate)
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₹2.4 L/yr - ₹3.1 L/yr
Senior Customer Service Executive Salary
(41 salaries)
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₹2.5 L/yr - ₹5.75 L/yr

Top skills at Mphasis for Customer Service Officer

International BPO Customer Support CSR Voice Process Inbound Calls chat voice process chat support email Email Support international bpo Semi Voice International Voice

Salary related reviews for Mphasis

2.9

Rated by 20 employees for salary & benefits

Customer Service Officer in Kharadi, Pune

Full Time

 · 

Finance & Accounting Department

4.0
  •  posted on 09 Apr 2021
3.0
 for  Salary and Benefits

Likes

...ave expected as per the companies reputation and cafeteria was just average, co. policies are good, appraisals are not good and salary hike is also very low nad I never heard about bonus, allowances.

read more
  • Skill development - Good
    • +5 more

Dislikes

No, Mphasis is a best company to make good career. But, companies Senior management has to focused in some specific processes to improve there management there are lot of issue like, work, projects, internal politics and ignorance of any employees genuine concerns.

read more

Customer Support Executive in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 05 May 2023
3.0
 for  Salary and Benefits

Likes

To be frank I'm just ok with their package as compared to other companies but still there is no additional benefits like night shift allowance or bonus.

read more
  • Job security - Good

Dislikes

As a customer chat agent it's really challenging task to work almost 7:45 hours constantly on 3 concerency which will break down our mental health and cause stress and also shif part they will continuously changes according to their need they will not even ask agents that they are comfortable or not and also there will be a huge difference in shifts life one month day shift and next month will be night shift which will cause for health, sleep and peace. If you are looking for peaceful work I would recommend every one to not choose customer support domain in Mphasis.

read more
  • Skill development - Poor
    • +4 more

Process Associate in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 05 Jun 2022
1.0
 for  Salary and Benefits

Likes

Culture in the company is good and they have multiple business LOB's and if you are lucky you can be moved to another business through other programs.

read more
  • Job security - Good

Dislikes

...ssue perks like other companies. No night shift allowance and no food allowance. Cab available however a certain amount will be deducted from your salary every month.

read more
  • Salary - Bad
    • +4 more

Customer Care Executive (working remotely)

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 17 Dec 2024
1.0
 for  Salary and Benefits

Likes

There’s nothing to like

Dislikes

I was offered a package of 6.7lpa at the time of salary discussion, with the understanding/assurance that after all the deductions I would be getting 47k inhand. When I received my offer letter my package is 5.7lpa, I spoke to them about the same and they said this is the best we can offer. Why did you guys wasted my time if you can’t afford to pay? I would suggest everyone not to work with this organisation.

read more
  • Salary - Bad
    • +6 more

Process Associate in Pune

Full Time

 · 

Finance & Accounting Department

4.0
  •  posted on 19 May 2022
4.0
 for  Salary and Benefits

Likes

...t & culture . Team leader also very supportive. & The management is transparent. Company policies are good , the give good salary hike & appraisal every year.

read more
  • Salary - Good
    • +6 more

Dislikes

Salary is decent but career growth is slow.

see more salary related reviews

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Mphasis Customer Service Officer Salary FAQs

What is the salary of Customer Service Officer at Mphasis ?
The average salary of a Customer Service Officer at Mphasis in India typically ranges from ₹1.8 Lakhs to ₹4.1 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Customer Service Officer at Mphasis earn more than ₹3.9 Lakhs per year, and the top 1% earn over ₹4.1 Lakhs per year. Customer Service Officer Salaries at Mphasis can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 50+ Mphasis employees in India.
What is the estimated take home salary of a Customer Service Officer at Mphasis in India?
The estimated take-home salary of a Customer Service Officer at Mphasis in India typically ranges from ₹22,231 to ₹23,711 per month. This is based on the average salary range of ₹1.8 Lakhs to ₹4.1 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 50+ salaries received from various employees of Mphasis. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Customer Service Officer at Mphasis ?
To be a Customer Service Officer at Mphasis in india, the key skills required include:

  • - International BPO
  • - Customer Support
  • - CSR
  • - Voice Process
  • - Inbound Calls

These skills are highly valued at Mphasis and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Mphasis for Customer Service Officer in India?
ICICI Bank ₹1.5 Lakhs to ₹5.2 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Mphasis, depending on the role and experience level.
What is the salary of a Customer Service Officer in companies similar to Mphasis in India?
The salary of a Customer Service Officer at companies similar to Mphasis in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Wipro ₹1.9 Lakhs to ₹4.3 Lakhs per year
Utkarsh Small Finance Bank ₹1.0 Lakhs to ₹4.5 Lakhs per year
Sutherland Global Services ₹1.5 Lakhs to ₹3.3 Lakhs per year
Tech Mahindra ₹1.5 Lakhs to ₹3.6 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Customer Service Officer at Mphasis in India?
The salary growth for a Customer Service Officer at Mphasis depends on factors such as experience, performance, and promotions. On average, a Customer Service Officer can expect the following growth trajectory at Mphasis:

Experience Average Salary Range
Fresher ₹2.5 Lakhs to ₹3.8 Lakhs per year
1 year ₹1.8 Lakhs to ₹3.5 Lakhs per year
2 years ₹2.0 Lakhs to ₹4.1 Lakhs per year
3 years ₹2.6 Lakhs to ₹4.0 Lakhs per year
and so on.

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Mphasis Customer Service Officer Salaries by Location

Mphasis Customer Service Officer salary in India ranges between ₹1.8 Lakh to ₹4.1 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 54 Mphasis latest salaries received from various employees of Mphasis.