Freshworks Senior Customer Service Executive Salaries by 2 Employees (Updated 2025)

5 - 7 years exp.

₹2.2 Lakhs - ₹2.8 Lakhs

Low Confidence

Avg. annual salary (AmbitionBox Estimate)

Monthly In-hand Salary

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Last Updated: 15 Jan 2025

Companies similar to Freshworks for Senior Customer Service Executive

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R Systems International Senior Customer Service Executive Salary 3 - 7 years exp. (33 salaries)	₹2.8 L/yr - ₹4.9 L/yr 58% more
McAfee Senior Customer Service Executive Salary 3 - 4 years exp. (3 salaries)	₹5.1 L/yr - ₹5.2 L/yr 114% more
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Teleperformance Senior Customer Service Executive Salary 0 - 8 years exp. (2.9k salaries)	₹1 L/yr - ₹5.5 L/yr 39% more
iEnergizer Senior Customer Service Executive Salary 0 - 8 years exp. (1.2k salaries)	₹1.2 L/yr - ₹6.6 L/yr 72% more
Concentrix Corporation Senior Customer Service Executive Salary 0 - 8 years exp. (964 salaries)	₹0.9 L/yr - ₹6 L/yr 55% more

Senior Customer Service Executive salary at Freshworks ranges between ₹2.2 Lakhs to ₹2.8 Lakhs per year for employees with experience between 5 years to 7 years. Salary estimates are based on 2 latest salaries received from various employees of Freshworks.

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Salary related reviews for Freshworks

Lead Software Engineer in Chennai

Full Time

Engineering - Software & QA Department

1.0

• posted on 04 Feb 2025

4.0

for Salary and Benefits

Likes

Salary is good Remote work sometimes is flexible

Salary - Good

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will project in such a way that you cannot work on your own without their support. By that way they gain their credits by putting us down. Your work is not appreciated they tell it is normal work But when you do a mistake it is magnified Less recognition Recent layoffs is worst. Why did they hire so many people and then fire stating redundant roles. If it's redudant they should not have hired people in the first place. Management does not plan well which made people lose their jobs.

Skill development - Bad

+5 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

Senior Software Development Test Engineer in Chennai

Full Time

Engineering - Software & QA Department

3.0

• posted on 10 Oct 2024

3.0

for Salary and Benefits

Likes

Good product company to start with of you are from service background Good food Good compensation

Skill development - Good

Dislikes

Politics - Not every manager does it, But few long timeRs, just because of their tenure in frshworks takes advantage Does not value your family life Your great work will always be considered as nothing Peer comparison

Promotions - Poor

+1 more

Lead Software Engineer in Hyderabad / Secunderabad

Full Time

Engineering - Software & QA Department

3.0

• posted on 01 Jul 2024

3.0

for Salary and Benefits

Likes

Work-Life Balance, Salary on time.

Work-life balance - Excellent

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Skill development - Poor

+2 more

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My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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Freshworks Senior Customer Service Executive Salary FAQs

How the salary growth look like for a Senior Customer Service Executive at Freshworks in India?

The salary growth for a Senior Customer Service Executive at Freshworks depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Executive can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
5 years	₹2.2 Lakhs to ₹2.8 Lakhs per year
7 years	₹2.2 Lakhs to ₹2.8 Lakhs per year

and so on.

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Freshworks Senior Customer Service Executive Salaries

Freshworks Senior Customer Service Executive salary in India ranges between ₹2.2 Lakhs to ₹2.8 Lakhs. This is an estimate based on latest salaries received from employees of Freshworks.