Freshworks Customer Support Manager Salaries by 4 Employees (Updated 2025)

4 - 16 years exp.

₹31 Lakhs - ₹40 Lakhs

Low Confidence

Salary of majority employees

254% more than the average Customer Support Manager Salary in Software Product Companies for 4 - 16 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Support Manager Salary 4 years exp. (AmbitionBox Estimate)	₹31.5 L/yr - ₹38.5 L/yr
Engineering - Software & QA Customer Support Manager Salary 16 years exp. (AmbitionBox Estimate)	₹32.4 L/yr - ₹39.6 L/yr
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IT & Information Security Customer Support Manager Salary 13 years exp. (AmbitionBox Estimate)	₹36 L/yr - ₹44 L/yr

Last Updated: 7 Feb 2025

Companies similar to Freshworks for Customer Support Manager

Company name	Avg Annual Salary	Open Jobs
TIBCO Software Customer Support Manager Salary 8 - 13 years exp. (4 salaries)	₹18 L/yr - ₹35 L/yr 28% less
Tata Motors Customer Support Manager Salary 3 - 14 years exp. (245 salaries)	₹5.6 L/yr - ₹22.3 L/yr 63% less
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Hewlett Packard Enterprise Customer Support Manager Salary 3 - 13 years exp. (25 salaries)	₹3 L/yr - ₹8 L/yr 82% less
Toshvin Analytical Customer Support Manager Salary 10 - 16 years exp. (17 salaries)	₹8 L/yr - ₹15.5 L/yr 65% less	1 job opening
John Deere Customer Support Manager Salary 1 - 12 years exp. (17 salaries)	₹8 L/yr - ₹18 L/yr 61% less

Customer Support Manager salary at Freshworks ranges between ₹31 Lakhs to ₹40 Lakhs per year for employees with experience between 4 years to 16 years. Salary estimates are based on 4 latest salaries received from various employees of Freshworks.

Experience wise Freshworks Customer Support Manager salaries

Last Updated: 7 Feb 2025

Experience	Avg Annual Salary
4 years (AmbitionBox Estimate)	₹13.3 L/yr - ₹35 L/yr
5 years (AmbitionBox Estimate)	₹30.3 L/yr - ₹38.7 L/yr
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6 years (AmbitionBox Estimate)	₹30.6 L/yr - ₹39.1 L/yr
7 years (AmbitionBox Estimate)	₹31 L/yr - ₹61.9 L/yr
8 years (AmbitionBox Estimate)	₹31.3 L/yr - ₹40 L/yr
9 years (AmbitionBox Estimate)	₹31.6 L/yr - ₹40.4 L/yr
10 years (AmbitionBox Estimate)	₹31.9 L/yr - ₹40.8 L/yr
11 years (AmbitionBox Estimate)	₹32.3 L/yr - ₹41.2 L/yr
12 years (AmbitionBox Estimate)	₹32.6 L/yr - ₹41.7 L/yr
13 years (AmbitionBox Estimate)	₹14.6 L/yr - ₹40 L/yr
14 years (AmbitionBox Estimate)	₹33.3 L/yr - ₹42.5 L/yr
15+ years (AmbitionBox Estimate)	₹36 L/yr - ₹67.6 L/yr

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Similar Designation salaries in Freshworks

Customer Success Manager Salary

(59 salaries)

₹6 L/yr - ₹21.96 L/yr

Customer Support Executive Salary

(3 salaries)

₹10.6 L/yr - ₹25 L/yr

Operations Manager Salary

(5 salaries)

₹7.5 L/yr - ₹23 L/yr

Store Manager Salary

(5 salaries)

₹24 L/yr - ₹30 L/yr

Customer Service Associate Salary

(AmbitionBox Estimate)

₹6.2 L/yr - ₹7.9 L/yr

Customer Care Executive Salary

(AmbitionBox Estimate)

₹12.2 L/yr - ₹15.5 L/yr

Deputy Manager Salary

(AmbitionBox Estimate)

₹1.8 L/yr - ₹2.3 L/yr

Technical Support Engineer Salary

(7 salaries)

₹2.75 L/yr - ₹10.46 L/yr

Customer Service Executive Salary

(AmbitionBox Estimate)

₹4.7 L/yr - ₹6 L/yr

Business Development Manager Salary

(22 salaries)

₹6 L/yr - ₹19.5 L/yr

Top skills at Freshworks for Customer Support Manager

CRM Analytical Operations customer support Management People Management Skills Interpersonal Skills Market Research Stakeholder Management Project Management Account Management Product Management Process Mapping Continuous Improvement Process automation

Salary related reviews for Freshworks

Business Development Manager in Chennai

Full Time

Sales & Business Development Department

2.0

• posted on 01 Aug 2023

3.0

for Salary and Benefits

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Work-life balance - Good

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Skill development - Poor

+4 more

Lead Business Analyst in Chennai

Full Time

Sales & Business Development Department

3.0

• posted on 08 Dec 2024

4.0

for Salary and Benefits

Likes

People in freshworks is the reason most people stay back for other than the salary aspect.

Salary - Good

+2 more

Dislikes

The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.

Job security - Bad

Manager in Bangalore / Bengaluru

Full Time

Consulting Department

1.0

• posted on 08 Nov 2024

2.0

for Salary and Benefits

Likes

None

Dislikes

...s something that you are looking for, please do not consider joining Freshworks. Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off.

Salary - Poor

+6 more

Senior Software Development Test Engineer in Chennai

Full Time

Engineering - Software & QA Department

3.0

• posted on 10 Oct 2024

3.0

for Salary and Benefits

Likes

Good product company to start with of you are from service background Good food Good compensation

Skill development - Good

Dislikes

Politics - Not every manager does it, But few long timeRs, just because of their tenure in frshworks takes advantage Does not value your family life Your great work will always be considered as nothing Peer comparison

Promotions - Poor

+1 more

Lead Software Engineer in Hyderabad / Secunderabad

Full Time

Engineering - Software & QA Department

3.0

• posted on 01 Jul 2024

3.0

for Salary and Benefits

Likes

Work-Life Balance, Salary on time.

Work-life balance - Excellent

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Skill development - Poor

+2 more

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Request for Job Referral or Guidance

Hi , I hope you're doing well! I am fresher , and I am a 2024 BE(CSE) graduate currently looking for an entry-level position. I am skilled in Python, SQL, web technologies, and Django, and I’m eager to apply my knowledge in a professional setting. As a fresher, I am open to any role that will help me grow and learn. If you know of any job openings or can provide any referrals or guidance, I would greatly appreciate it. Thank you for your time . TCS Cognizant Kumaran Systems Zoho Infinite Computer Solutions AccentureVirtusa Consulting Services Oracle IBM Mphasis LTIMindtree Capgemini AVASOFT Genpact Maveric Systems Wipro HCLTech Hexaware Technologies Tech Mahindra StartupLanes Freshworks UST Intel Ramco Systems JPMorgan Chase & Co. #fresher#it#developer#hr

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Freshworks Customer Support Manager Salary FAQs

What is the salary of Customer Support Manager at Freshworks ?

The average salary of a Customer Support Manager at Freshworks in India typically ranges from ₹31.0 Lakhs to ₹40.0 Lakhs per year, depending on experience (from 4 years to 16 years).

The top 10% of Customer Support Manager at Freshworks earn more than ₹40.0 Lakhs per year, and the top 1% earn over ₹40.0 Lakhs per year. Customer Support Manager Salaries at Freshworks can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Freshworks employees in India.

What is the estimated take home salary of a Customer Support Manager at Freshworks in India?

The estimated take-home salary of a Customer Support Manager at Freshworks in India typically ranges from ₹2,14,353 to ₹2,22,908 per month. This is based on the average salary range of ₹31.0 Lakhs to ₹40.0 Lakhs per year for employees with experience ranging from 4 years to 16 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Freshworks. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Support Manager at Freshworks ?

To be a Customer Support Manager at Freshworks in india, the key skills required include:

- CRM
- Analytical
- Operations
- customer support
- Management

These skills are highly valued at Freshworks and are crucial for successful performance in a Software Engineering role.

What is the salary of a Customer Support Manager in companies similar to Freshworks in India?

The salary of a Customer Support Manager at companies similar to Freshworks in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

TIBCO Software	₹18.0 Lakhs to ₹35.0 Lakhs per year
John Deere	₹8.0 Lakhs to ₹18.0 Lakhs per year
Tata Motors	₹5.6 Lakhs to ₹22.3 Lakhs per year
Toshvin Analytical	₹8.0 Lakhs to ₹15.5 Lakhs per year
Hewlett Packard Enterprise	₹3.0 Lakhs to ₹8.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Support Manager at Freshworks in India?

The salary growth for a Customer Support Manager at Freshworks depends on factors such as experience, performance, and promotions. On average, a Customer Support Manager can expect the following growth trajectory at Freshworks:

Experience	Average Salary Range
4 years	₹13.3 Lakhs to ₹35.0 Lakhs per year
5 years	₹30.3 Lakhs to ₹38.7 Lakhs per year
6 years	₹30.6 Lakhs to ₹39.1 Lakhs per year
7 years	₹31.0 Lakhs to ₹61.9 Lakhs per year

and so on.

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Freshworks Customer Support Manager Salaries

Freshworks Customer Support Manager salary in India ranges between ₹31 Lakhs to ₹40 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 Freshworks latest salaries received from various employees of Freshworks.