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Capita

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3.6

based on 2.3k Reviews

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Designation
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Mumbai
Customer Success, Service & Operations

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Capita Customer Success, Service & Operations Department Salaries in Mumbai

based on 915 latest salaries
Designation Avg Annual Salary Open Jobs

Chat Support Executive

1 - 6 years exp. · Mumbai (5 salaries)
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₹2.5 L/yr - ₹4 L/yr

Project Manager

10 - 17 years exp. · Mumbai (5 salaries)
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₹9 L/yr - ₹18 L/yr

Team Lead

7 - 12 years exp. · Mumbai (5 salaries)
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₹5 L/yr - ₹8.5 L/yr

Customer Care Executive

1 - 5 years exp. · Mumbai (5 salaries)
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₹2.5 L/yr - ₹3.6 L/yr

Senior HR Executive

2 - 5 years exp. · Mumbai (5 salaries)
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₹2.1 L/yr - ₹4.1 L/yr

Senior Associate Operations

6 - 9 years exp. · Mumbai (5 salaries)
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₹2.4 L/yr - ₹4.4 L/yr

Operations Executive

1 - 3 years exp. · Mumbai (5 salaries)
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₹3 L/yr - ₹4.1 L/yr

Team Lead Operations

7 - 12 years exp. · Mumbai (5 salaries)
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₹5.1 L/yr - ₹9 L/yr

Senior Insurance Associate

3 - 8 years exp. · Mumbai (5 salaries)
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₹2.6 L/yr - ₹5 L/yr

Executive Customer Service Representative

0 - 9 years exp. · Mumbai (5 salaries)
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₹1.9 L/yr - ₹6 L/yr

Senior Executive - Finance

5 - 7 years exp. · Mumbai (4 salaries)
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₹3 L/yr - ₹4.3 L/yr

1 job opening

Deputy General Manager

18 - 25 years exp. · Mumbai (4 salaries)
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₹25 L/yr - ₹48 L/yr

Analyst

3 - 7 years exp. · Mumbai (4 salaries)
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₹4.8 L/yr - ₹7.5 L/yr

Executive - Operations and HR

2 - 3 years exp. · Mumbai (4 salaries)
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₹2.9 L/yr - ₹3.2 L/yr

1 job opening

Customer Executive

1 - 3 years exp. · Mumbai (4 salaries)
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₹2.5 L/yr - ₹2.6 L/yr

Learning Analyst

12 - 18 years exp. · Mumbai (4 salaries)
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₹5 L/yr - ₹6 L/yr

Senior Customer Service Representative

3 - 7 years exp. · Mumbai (4 salaries)
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₹3.5 L/yr - ₹5.2 L/yr

Assistant Manager WFM

12 - 16 years exp. · Mumbai (3 salaries)
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₹6.2 L/yr - ₹7.9 L/yr

Process Associate

2 - 6 years exp. · Mumbai (3 salaries)
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₹3 L/yr - ₹3.9 L/yr

Senior Sales Executive

4 - 11 years exp. · Mumbai (3 salaries)
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₹3 L/yr - ₹5.1 L/yr

Last Updated: 30 Jan, 2025

What people are saying about Capita

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Salary related reviews for Capita

2.7

Rated by 185 employees for salary & benefits

Senior Human Resource Operations Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 14 Jul 2024
1.0
 for  Salary and Benefits

Likes

A good work life balance. A great place to work if your not looking to grow financially or grow your career

  • Work-life balance - Good

Dislikes

...s outside India get their appraisal and bonus as normal. Growth is very limited. Again reason being they will have to increase the salary and the company does not have the budget for it so they rather make work as a manager without making u one.

read more
  • Salary - Bad
    • +3 more

Customer Service Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 12 Jan 2025
2.0
 for  Salary and Benefits

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job

read more
  • Salary - Poor
    • +6 more

Senior Associate Operations in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 22 Dec 2024
2.0
 for  Salary and Benefits

Likes

There nothing you would like about this company, except on time salary

Dislikes

They will start showing their true colours after you're through OJT or 6 months. Not worth working hard at such companies as they don't appreciate it at all. It not a place for honest and hard working employees,. You can't even be sure about the appraisal,.

read more
  • Salary - Poor
    • +6 more

Customer Service Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 27 Jul 2024
3.0
 for  Salary and Benefits

Likes

Capita has good seating arrangement

Dislikes

They made us work extra hours without pay for overtime in the DPD process and the mentor Saquib was a Muslim guy so he gave preference to Muslims, and most of the employees in CapitaO2 process are Muslims

read more
  • Skill development - Poor
    • +3 more

Customer Service Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 30 Nov 2023
2.0
 for  Salary and Benefits

Likes

Only good thing was I was getting salary on time and the training was good.

read more
  • Skill development - Good
    • +1 more

Dislikes

Office politics and a** licking of the managers by some employees and it was encouraged my Managers as well. Freshers are sidelined on the floor.

read more
  • Salary - Poor
    • +4 more
see more salary related reviews

Capita interview questions by designations

Customer Service Executive (11)Software Consultant (7)Back Office Executive (5)Team Manager (5)
View all 134 interview experiences

Know more about Capita Mumbai

More about working at Capita

Capita Salary FAQs

How much does Capita pay per year?
The average Capita salary ranges from approximately ₹1.2 Lakh to ₹3.5 Lakhs per year for a Service Associate and ₹46 Lakhs to ₹56.8 Lakhs per year for a Head of Development. Salary estimates are based on 915 Capita salaries received from various employees of Capita. Capita employees rate the overall salary and benefits package 2.7/5 stars.
What is the highest salary in Capita?
The highest-paying job at Capita is a Head of Development with a salary of ₹46 Lakhs to ₹56.8 Lakhs per year. The top 10% of employees earn more than ₹16.82 lakhs per year. The top 1% earn more than a whopping ₹37.14 lakhs per year.
What is the minimum salary in Capita?
Minimum salary at Capita depends on the role you are applying for. For Senior Customer Service Executive the minimum salary is ₹1.8 Lakh to ₹6 Lakhs per year, and for Executive the minimum salary is ₹1.8 Lakh to ₹6 Lakhs per year and so on.
What is the salary package for freshers in Capita?
The average salary at Capita for freshers varies from ₹2.2 Lakhs to ₹2.5 Lakhs per year for Customer Management Executive and ₹4.7 Lakhs to ₹7.5 Lakhs per year for Financial Analyst.
What is the notice period at Capita in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 60% of the Capita employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 2 Months, 20% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 551 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at Capita , Mumbai is INRunlock blur . Salary estimates are based on 915 Capita latest salaries received from various employees of Capita.

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