AmbitionBox
About Company
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Overall Rating
5
208
4
145
3
75
2
32
1
83
Category Ratings
Work-life balance
Company culture
Job security
Skill development
Work satisfaction
Salary
Promotions
Customer Service Associate in Mumbai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Nothing
Management. wrong people in management who don't have any clue how be professional, half of the staff do smoke up outside office which absolutely no one cares about. Late night shifts are worst as an female employee. No care for female employee and cannot talk to anyone in management, female manager shaniya and pooja were toxic andthey had no professionalism in them and no one was comfortable at all speaking to them about any problems as they would just make it worse. Worst company do not join....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Mumbai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
joined here as a fresher and during induction we were promised the world to us but lately did i get to know that all this company does is gives stress and lies. Even after performing well and working for more than one year not even a single cent of my salary was increased. There was going to be our yearly appraisal in march 2024 butthey denied and said we will do it in oct 2024, waited till Oct 2024 and they said sorry the appraisal will happen in Jan 2025. In nov 2024 the biggest client of capita which is O2 ramped down its process and all employees were told to put down our papers and we lost our job. Even the Client knew that the management of this company was just rubbish. They had no idea what they were doing....Read More
Work related travel: This job involves Travel Within City.
Designation | Avg Annual Salary | Open Jobs |
---|---|---|
Customer Service Executive 1 -
9
years
exp.
· Mumbai (174
salaries) | ₹1.8 L/yr - ₹6 L/yr | |
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Senior Customer Service Executive 1 -
9
years
exp.
· Mumbai (99
salaries) | ₹2 L/yr - ₹5.4 L/yr | |
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| ||
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Process Leader 5 -
13
years
exp.
· Mumbai (89
salaries) | ₹2.9 L/yr - ₹7.3 L/yr | 1 job opening |
Starting your career? Discover Capita fresher salaries in India | ||
Team Manager 6 -
17
years
exp.
· Mumbai (85
salaries) | ₹4.8 L/yr - ₹11.5 L/yr | |
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Financial Analyst 1 -
8
years
exp.
· Mumbai (79
salaries) | ₹3.4 L/yr - ₹8 L/yr | 5 job openings |
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Not Disclosed
2-4 Yrs
₹ 9.75-12.55 LPA
based on 64 reviews in last 6 months
Other hybrid work policies
46%
3 days/week from office
10%
2 days/week from office
9%
Rated 3.7 for Work-life balance and 3.3 for Company culture
Rated 3.5 for Work-life balance and 3.3 for Company culture
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