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WNS

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3.4

based on 12k Reviews

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WNS Customer Success, Service & Operations Department Reviews

Updated 7 Mar, 2025
Overall Rating
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3.4/5
based on 3.4k reviews

Rating distribution

Category Ratings

3.7

Job security

3.4

Work-life balance

3.2

Company culture

3.2

Skill development

3.2

Work satisfaction

2.9

Salary

2.7

Promotions

What employees say about WNS?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

71% employees reported

Monday to Friday

Monday to Friday

61% employees reported

Flexible timing

Flexible timing

54% employees reported

No travel

No travel

67% employees reported

View more detailed insights

Gender based rating

3.5
female

Rated by Women

1k reviews

3.4
male

Rated by Men

2.3k reviews

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Explore Reviews by Department

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Customer Success, Service & Operations
3.4
 • 3.4k Reviews
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3.3
 • 2.2k Reviews
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Top Mentions in WNS Customer Success, Service & Operations Department Reviews
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What people are saying about WNS

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a senior associate
1d
Offer Letter
Hi Folks, I am Working in capgemini and getting 4.2LPA with variable. Holding 3 offers for RTR profile with having 3 YOE. 1. WNS Sr. Associate -5.5 + 52K vari... read more
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Top WNS Interview Questions

asked in Senior Associate interview
Q1. Different types of constraints and difference between primary key and forei ... read more
View answers (2)
asked in Associate interview
Q2. what is money laundering?
View answers (14)

Get interview-ready with top interview questions

View all 280 questions
asked in Assistant Manager interview
Q3. Database and what type of database and how are you with the Database and MS ... read more
View answer (1)
asked in Associate Lead interview
Q4. Difference between Money laundering and terrorist financing?
View answers (2)
asked in Senior Associate Operations interview
Q5. Are you aware of pharma forecasting techniques
View answer (1)
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Read WNS Reviews based on designations

3.4
 Senior Associate

 (1.9k)

3.5
 Associate

 (725)

3.4
 Senior Associate Operations

 (441)

3.2
 Assistant Manager

 (404)

3.2
 Associate Lead

 (372)

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People also ask about WNS's Customer Success, Service & Operations Department

Is WNS's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 3.4k employee reviews, it's clear that most employees have an average experience working at WNS's Customer Success, Service & Operations Department. Job security holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about job security and career growth on AmbitionBox.
Does WNS's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, WNS's Customer Success, Service & Operations Department employees rate their salary and benefits at 2.9 out of 5, based on 3.4k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about WNS's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at WNS's Customer Success, Service & Operations Department, click here .
How is the work culture at WNS's Customer Success, Service & Operations Department?
Work culture at WNS's Customer Success, Service & Operations Department is rated 3.2 out of 5 by 3.4k employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at WNS's Customer Success, Service & Operations Department, click here .
How is the job security at WNS's Customer Success, Service & Operations Department?
Based on 3.4k reviews on AmbitionBox, WNS's Customer Success, Service & Operations Department employees rate job security at 3.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at WNS's Customer Success, Service & Operations Department. To read reviews about job security at WNS's Customer Success, Service & Operations Department, click here .
Is work from home available at WNS's Customer Success, Service & Operations Department?
According to AmbitionBox, 8% of WNS's Customer Success, Service & Operations Department employees work from home permanently, 71% work from the office, and 21% follow a hybrid model, based on 568 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.
How do I get a job at WNS's Customer Success, Service & Operations Department?
To get a job at WNS's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top WNS interview questions and practice your responses to prepare thoroughly.

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AmbitionBox has 3.4k WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 61% of employees reported the working days at... WNS as Monday to Friday. 54% employees reported the work timings at WNS as Flexible timing. Read more

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WNS Office Photos
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WNS Salaries in Customer Success, Service & Operations Department in India
Senior Associate
4.6k salaries
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₹1 L/yr - ₹7.5 L/yr

Senior Associate Operations
1.2k salaries
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₹1.5 L/yr - ₹8 L/yr

Operations Associate
760 salaries
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₹1 L/yr - ₹5 L/yr

Associate Lead
605 salaries
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₹2.8 L/yr - ₹10 L/yr

Team Lead
368 salaries
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₹2.3 L/yr - ₹10.5 L/yr

Explore more salaries
Employee Benefits at WNS Customer Success, Service & Operations Department
cab
Office cab/shuttle
137 total responses
onsite
International/On-site exposure
19 total responses
freemeal
Free meal
14 total responses
joining
Joining bonus
4 total responses
+26 more benefits
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