Tech Mahindra Senior Technical Support Associate Reviews

Likes

Nothing

Dislikes

Everything is worse than you can ever imagine

Work Details

Work policy: Whenever they call

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Employment

Dislikes

Grave yard shifts and worst cabs ever

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

We will come by point to point: Work-life balance: you wil never see your parents or family in your whole day. Here 9½ hours of working, I used to for 4:30PM (IST) shift, I need to board cab by 2:15 sharp at point pick up which is 2kms away, they will not even wait for another minute and we will reach by 4 with hectic traffic, 4:30 login and we wil be having scheduled breaks 15 mins, 30 mins, 15 mins, where you are not even allowed to exceed break by 1 min, if so WFM mod people will bark like dogs from mod desk by calling your name on floor. And I will be logging out at 2PM and again I need to board cab by 2:15, will come back by 3:30, sleep, wake up, fresh up and board the cab again. There is no life in between. Salary & Benifits: They will decent package, but the twist is even incentives are included in same package. Let me share my experience, I supposed to get around 32k per month, within that excluding incentive, it will be 27k, within that there will be transport deduction of 1k that too with worst maintenance of cabs, one way noddle drop/pic, no AC in cabs even the sun will burn us. And 2k pf deductions, and another wonder is if you opt for medical insurance there will be deduction of 3.5k, so within that 32k, I used to get only 20500, if we are getting incentive, then it will go to around 22k - 24k and great part is no TL/Manager/HR knows how salary structure works. Promotions and appraisals: Don't expect, if you L your managers D you will be definitely promoted as like my earlier supervisor and SME. Job security: If you question/raise your voice within the program. Manager will call you and inform that Tech M is not lacking of employees to encourage you, I will terminate you if I want. Now, you can expect your job security. Literally people are slave there. Skill development/Training: First of all, there will be no upskilling once you hit the floor, when you are in training, they will just read out passages and qualify you, even to become TL, you no need to go through with upskill or upgrade yourself on your leadership qualities, you just need to be there for 5-6 years and wait for IJP and L your managers D, that's all. Literally, no manager/TL/HR knows the meaning and value of team huddles, feedbacks, one on ones, encouraging people. I've asked my manager one day that why my TL is not supportive, not being gentle, not sharing ay updates, not even smiling on face. He replied me back that this is not park to smile and say hi, how come people expect these, you are here to come, work, go, that's it, if not, I will terminate you. Work satisfaction: I don't know how come huge projects like Verizon and all are coming to TechM, they don't know how it's going on. Literally people are having cab delays due to rains and traffic, they are getting forced to extend shifts to cover login hours. I don't know if it is going till upper level or not. Company culture: So called people are behaving themselves as leaders but they don't know meaning of leader, they just think that my associates don't know anything, I need to control them, blame them, scold them, make them work that's it. Culture is going on like this, there is no culture at all....Read More

Dislikes

Please read above

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Well , It's a big organisation and this a plus and a minis for the company , work life balance is good .

Dislikes

Well, I had to leave the company as there was a lot of discrepancies in the office letter and the salary slip and I had escalate this issue many time but the issue was not resolved forcing me to do a spot resignation after working with the organisation for 3 month's and yet the salary was not credited according, I had spoken to the managers and HR team but no one wanted to take take responsibility for the issue and it was not resolved, many of the members of my team have left the organization after one month seeing the discrepancies in the salary and i had waited for a proper response but there was no action was taken so i have decided to resign within 3 month's of my joining the organization...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The only good thing is they are providing two way cabs, that too sometimes cab will not be assigned we need to wait for 1 hr or 2 hr to get the cab and get back home

Dislikes

They are making us to come in weekends and but there is no food available. Proper OT money is not provided They will make you come and work in weekends if possible they will also plot OT at the last minute without even asking us, but we won't get any OT money which we are supposed to get, they will often threaten us that they will get us out of project, Quality analyst will mark is down for no reason. Salary will not be given to you as per your package you will be getting less amount for the period of 4 or 5 months. Leaves are not given even for the emergency purpose, they want us to come to office for 365 days without fail. You will often get LOP for no reason...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Polite management and great peers

Dislikes

Worst policies for a MNC

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security is the most important part and Tech Mahindra is at the top for that.

Dislikes

Salary hikes and promotion structure are in the worst condition.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

work environment is fine

Dislikes

i dint like anything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.