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4.3

based on 1.1k Reviews

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Synchrony Senior Customer Service Representative Reviews

Updated 16 Mar, 2025
Overall Rating
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4.5/5
based on 63 reviews

Rating distribution

Category Ratings

4.7

Company culture

4.6

Job security

4.3

Work-life balance

4.3

Skill development

4.2

Work satisfaction

4.0

Salary

3.8

Promotions

What employees say about Synchrony?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

53% employees reported

Flexible timing

Flexible timing

54% employees reported

No travel

No travel

71% employees reported

View more detailed insights

Gender based rating

4.6
female

Rated by Women

28 reviews

4.5
male

Rated by Men

26 reviews

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Top Mentions in Synchrony Senior Customer Service Representative Reviews

63 reviews found

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Discover interview dos and don'ts from real experiences

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Interview Tips & Stories
2w (edited)
timepasstiwari
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at Synchrony
golden leaf award

#16 Best Mid-Sized Company

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#2 Best Mid-Sized Financial Services Company - 2021

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People also ask about Synchrony's Senior Customer Service Representatives

How is Synchrony to work for?
Synchrony is rated 4.5 out of 5, based on 63 reviews by employees on AmbitionBox. Synchrony is known for Company culture which is rated at the top and given a rating of 4.7. However, Career growth is rated the lowest at 3.8 and can be improved. To know first hand how it is like to work at Synchrony read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Synchrony?
According to AmbitionBox ratings, Synchrony employees rate its salary and benefits as 4.0 out of 5. You can know more about Synchrony Salaries at AmbitionBox
How is the work culture at Synchrony?
Work culture is rated 4.7 at Synchrony by 63 employees. While job security is rated 4.6 and work-life balance is rated 4.3 at Synchrony. Read detailed reviews by employees of Synchrony on AmbitionBox.

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AmbitionBox has 63 Synchrony reviews submitted by Synchrony employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Synchrony is the right company for you. 53% of employees reported the... working days at Synchrony as Rotational Shift. 54% employees reported the work timings at Synchrony as Flexible timing. Read more
Synchrony Senior Customer Service Representative Salary
based on 230 salaries
₹2.5 L/yr - ₹6.2 L/yr
22% more than the average Senior Customer Service Representative Salary in India
View more details
Employee Benefits for Synchrony Senior Customer Service Representative
cab
Office cab/shuttle
7 total responses
freemeal
Free meal
3 total responses
onsite
International/On-site exposure
1 total response
healthInsurance
Health insurance
9 total responses
+5 more benefits
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