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Top Rated Mid-Sized Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

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Synchrony Senior Customer Service Representative Reviews

Updated 13 Feb, 2025

Overall Rating

4.6/5

based on 62 reviews

Rating distribution

5

41 (66.1%)

4

13 (21.0%)

3

4 (6.5%)

2

3 (4.8%)

1

1 (1.6%)

Category Ratings

4.7

Company culture

4.7

Job security

4.5

Skill development

4.4

Work-life balance

4.3

Work satisfaction

4.2

Salary

4.0

Promotions

What employees say about Synchrony?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

53% employees reported

Flexible timing

54% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

28 reviews

4.6

Rated by Men

25 reviews

Synchrony is rated 4.6 out of 5 stars on AmbitionBox, based on 62 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with t ... Read more

Synchrony is rated 4.6 out of 5 stars on AmbitionBox, based on 62 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Synchrony Senior Customer Service Representative Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

62 reviews found

Sort by: Popular

Senior Customer Service Representative in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jan 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming zone for chilling. Company policies are good, appraisals are fair

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work timings: Flexible Timings

Senior Customer Service Representative in Hyderabad / Secunderabad (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Feb 2025

Likes

Company offers permanent WFH. Employees can balance both Personal and work life. Syf always cares for employees by providing assistance in every aspect. Takes cares for women employees.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as of now.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2023

Likes

Best place to work you are respected as an individual and appreciated for your work,I'm thankful to Synchrony, I request all those women who feel really need a caring home and want to still work step into the warm house if Synchrony you will be pampered like a daughter and cared like a sister and will help you manage your life and make you empowered, I was told told to submit this anaymous but I'm proud to say I'm Bhagya an employee of my Synchrony my second house...Read More

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing you would dislike your asking a family member what you hate in your family.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 27 Sep 2023

Likes

Its people centric

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Pay is less.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Sep 2022

Likes

Synchrony financials is a great place to work . I have worked with the most kind and professional team . Mentors are very supportive. Synchrony cares about thier employees That's what it makes the company a great place to work.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Unseen Politics . Leave policies Salary hike

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Synchrony Senior Customer Service Representative Reviews based on locations

4.5

Hyderabad / Secunderabad

(47)

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Aug 2021

Likes

Here at Synchrony the work life culture is very good, here we can balance our work & daily life. We can build our career and grab opportunities to grow professionally. We will have 100% job security unless and until there is any miss from associate they will not lay down employees. Overall you will be having a better future working at Synchrony.

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Favorites and favourism play very important role in Synchrony. But those a side if you want to build your career and goals definitely you have to join SYF and showcase your talent.

Work Details

Overall we will have a great life working here.

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Finance & Accounts Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 May 2022

Likes

An Career Oriented Place with lot of opportunities and benefits

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Very Professional

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Synchrony.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Dec 2023

Likes

Work Culture.........

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary hikes need to be improved.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Jul 2023

Likes

It was an amazing journey of almost 5 years that I had in this company never I faced any hurdles to reach out to any higher authorities and it also helped me in self growth in terms of career overall it's a very good company to start as a fresher.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2023

Likes

Over all good learning

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Employee centric company

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Sep 2023

Likes

Good place to work with

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Hyderabad / Secunderabad (working remotely)

Full Time

·

Other Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Dec 2024

Likes

Culture, Opportunities & Benefits.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I learned and enjoyed my work. My skills have grown to make me confident enough to apply for managerial role & taking responsibility at leadership level. I would not say everything is great at Synchrony. One bad fish can ruin the complete well. Good ones have to keep them away.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Oct 2024

Likes

It’s very employee friendly and great to to work with

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing bad about the company as per my experience

Senior Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Oct 2023

Likes

Synchrony treats their employess as their family. Loved the work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

The graveyard shifts 🥺🥺

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Feb 2025

Likes

Work culture.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing very big.

Senior Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Non Voice chat process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Sep 2024

Likes

likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike about

Senior Customer Service Representative (working remotely)

Full Time

·

Audit & Control Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jan 2025

Likes

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Excellent

Senior Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Sep 2023

Likes

Flexible shifts and work from home

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Pay scale

Senior Customer Service Representative (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Aug 2023

Likes

work culture

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Tough to clear IJPS

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 May 2023

Likes

Culture is good

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Shifts are not suitable

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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More about working at Synchrony

#16 Best Mid-Sized Company

#2 Best Mid-Sized Financial Services Company - 2021

HQ - Stamford, UnitedStates
Financial Services
1k-5k Employees (India)

People also ask about Synchrony's Senior Customer Service Representatives

How is Synchrony to work for?

Synchrony is rated 4.6 out of 5, based on 62 reviews by employees on AmbitionBox. Synchrony is known for Company culture which is rated at the top and given a rating of 4.7. However, Career growth is rated the lowest at 4.0 and can be improved. To know first hand how it is like to work at Synchrony read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Synchrony?

According to AmbitionBox ratings, Synchrony employees rate its salary and benefits as 4.2 out of 5. You can know more about Synchrony Salaries at AmbitionBox

How is the work culture at Synchrony?

Work culture is rated 4.7 at Synchrony by 62 employees. While job security is rated 4.7 and work-life balance is rated 4.4 at Synchrony. Read detailed reviews by employees of Synchrony on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 62 Synchrony reviews submitted by Synchrony employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Synchrony is the right company for you. 53% of employees reported the... working days at Synchrony as Rotational Shift. 54% employees reported the work timings at Synchrony as Flexible timing. Read more

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Synchrony Office Photos

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Synchrony Senior Customer Service Representative Salary

based on 230 salaries

Unlock

₹2.5 L/yr - ₹6.2 L/yr

22% more than the average Senior Customer Service Representative Salary in India

View more details

Employee Benefits for Synchrony Senior Customer Service Representative

Office cab/shuttle

7 total responses

Free meal

3 total responses

International/On-site exposure

1 total response

Health insurance

9 total responses

+5 more benefits

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